Banking Podcast Series

Customer 2012: Time for a new customer contract - Video

Noel Gordon — Mon, 12 Dec 2011 11:00:00 GMT

In a survey of senior-level business and marketing executives from 35 retail banking institutions, Accenture found that nearly half of the top retail banks globally have seen their average customer profitability decline by 5-15 percent since the financial crisis. Survey respondents cite customer volatility, loss of trust and more demanding service requirements as key factors.

Loan Modifications: Navigating Back to High Performance Lending - Audio

Ghazale Johnston — Mon, 12 Dec 2011 11:00:00 GMT

Ghazale Johnston, a senior manager who leads the Loan Management Solution for Accenture, discusses loan modifications and, specifically, the steps servicers need to take to navigate through the current crisis and rebuild a high-performance lending operation.

Application Outsourcing: Sourcing IT Functions for Banks - Audio

Paul Burgess — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Accenture’s Paul Burgess explains how companies can gain a competitive advantage with application outsourcing if they work progressively to: Industrialize, Optimize, Create value.

The Indian Banking Customer Experience - Audio

Sanjay Tugnait and Mudeita Patrao — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Sanjay Tugnait and Mudeita Patrao discuss the results from Accenture’s survey of banking customers in India and share insights about how customer expectations are changing.

Rebuilding Trust: Cyber Security Strategies for Banks Podcast - Audio

Dr. Alastair MacWillson — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Accenture’s Dr. Alastair MacWillson explains how cyber crime is hard to predict, but as the prevalence of online and digital channels grows, so do the risks to cyber security. Banks must mitigate and counter cyber crime.

Challenging the Status Quo: Insights into High-Performance IT for Banks - Audio

Daniel Benton — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Accenture’s Daniel Benton discusses how Accenture research shows that 67 percent of chief information officers want to help position IT as a strategic asset. More than ever, IT is a profit driver and supports the business agenda.

Banking Distribution and Marketing: A Multi Channel Strategy - Audio

Daniel Benton and Piercarlo Gera — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Accenture’s Daniel Benton and Piercarlo Gera explore how banks are using technology to: Deliver an integrated and secure multichannel experience, Define customer segments and personalize service, Enhance customer support.

Risk Management: A Competitive Advantage for Banks - Audio

Luther Klein — Mon, 12 Dec 2011 11:00:00 GMT

Listen as Luther Klein discusses how new regulations are giving rise both to challenges and opportunities for financial services firms.

Seizing the Initiative through Industrialization: Core Banking - Audio

Fiaz Sindhu — Mon, 12 Dec 2011 11:00:00 GMT

Financial institutions are investing in core banking transformation like never before. In fact, four of the top 20 banks in the United States are completely rethinking their platforms.

Exceeding Expectations: Mobile Banking Payments - Audio

Neil Hickey — Mon, 12 Dec 2011 11:00:00 GMT

Listen to this podcast as Accenture’s Neil Hickey discusses how banks can transform the mobile marketplace through their relationships, technology and data.

Banking on Growth: Payments Services - Audio

Christopher Fay — Mon, 12 Dec 2011 11:00:00 GMT

Listen as Accenture’s Christopher Fay, lead for Payment Services in North America, discusses how banks can create new opportunities in payments.

Waves of Change: Payment Transformation - Video

Sushil Saluja — Mon, 12 Dec 2011 11:00:00 GMT

Watch this video as Sushil Saluja, global managing director of Accenture Payment Services, surveys the new banking landscape.

Accenture Core Banking Services - Video

Accenture — Mon, 12 Dec 2011 11:00:00 GMT

Accenture Core Banking Services offers a comprehensive collection of solutions and services for the global banking industry. Through more than 200 successful core banking transformations, we have helped our clients grow revenue and rebuild profitability. We look forward to working with you to help reduce risk, accelerate results and achieve long-lasting benefits.

Banking Mobility: The Whole World is in Your Mobile - Video

Accenture — Mon, 12 Dec 2011 11:00:00 GMT

Watch this video for a glimpse of how mobile payments, money transfer and next-generation mobile banking are changing the world as we know it.

Case Study: ANZ Bank: Enabling business growth through IT - Video

Accenture — Mon, 12 Dec 2011 11:00:00 GMT

Accenture is helping Australia’s ANZ Bank rapidly implement a global sales and service platform using Oracle Siebel CRM. The program provides a common platform to support ANZ’s growth and acquisitions across Asia on its path toward high performance.

Rise of the Asian Banking Powerhouses, with Pascal Gautheron - Audio

Pascal Gautheron — Mon, 12 Dec 2011 11:00:00 GMT

In this podcast, Pascal Gautheron, Accenture’s managing director for the Asia Pacific banking industry, discusses how successful banks will be those that develop a detailed understanding of the nuances of segmented customer needs, and then address the needs of each segment accordingly.

Banking Finance Transformation - Audio

Steve Culp — Mon, 12 Dec 2011 11:00:00 GMT

In this podcast, Steve Culp, lead for finance and performance management at Accenture, discusses how finance mastery can be achieved through: Enterprise performance management, Enterprise risk management, Finance and accounting operations, Corporate finance (tax and treasury), Finance function management.

How Banks Can Help Corporate Clients Comply with the SEPA Initiative - Audio

Jeremy Light — Mon, 12 Dec 2011 11:00:00 GMT

Banks can gain a competitive advantage by introducing value-added services, protecting their own revenues while meeting the demands of their corporate clients. In this podcast, Jeremy Light explains how banks can support the SEPA initiative and generate significant returns.

Personalizing Customer Experiences with Predictive Analytics in Banking - Audio

Edwin van der Ouderaa — Mon, 12 Dec 2011 11:00:00 GMT

In this podcast, Edwin van der Ouderaa discusses how banks can leverage real-time, predictive analytics as a critical component of creating personalized customer experiences.

Leveraging Opportunities in the Digital Age for Banking - Audio

John Keast — Mon, 12 Dec 2011 11:00:00 GMT

In this podcast, John Keast shares how digital strategy can drive leads, increase conversion and direct visitors to the right channel to close sales.

Profitability and Growth with Core Banking Transformation Part 1 - Video

Juan Pedro Moreno — Mon, 12 Dec 2011 11:00:00 GMT

Juan Pedro Moreno, managing director of Accenture Core Banking Services, discusses current challenges and opportunities in the banking industry. He emphasizes that there need to be significant changes in core banking services as banks merge, refocus around their retail business, and work to become increasingly open and sophisticated about meeting individual customer needs. This video is the first in a two-part series on how core banking transformation can help banks drive profitability and growth.

Profitability and Growth with Core Banking Transformation Part 2 - Video

Juan Pedro Moreno — Mon, 12 Dec 2011 11:00:00 GMT

In this video Juan Pedro Moreno, managing director of Accenture Core Banking Services discusses why the time is right for banks to focus on core banking transformation.

Innovation in Payments for Banking - Audio

Otto Benz, Piet Mallekoote and Jeremy Light — Tue, 21 Jun 2011 19:00:00 GMT

This podcast considers innovations like iDeal in the Netherlands—which leverages existing bank infrastructure to facilitate direct transfers between consumer and merchant accounts—and the feasibility of replicating this model elsewhere.

The Point: Strategic Cost Management - Video

Matt Podrebarac — Thu, 18 Nov 2010 15:10:00 GMT

Recent Accenture research has revealed the full extent to which banks have been focused on cost reduction. In fact, in response to slowed growth, compromised profitability and liquidity pressures, banks have carried out more waves of cost cutting than any other industry surveyed, reducing their expenses by at least 6 percent on average.

Mobile Payments for Banking Podcast - Video

Alastair Lukies and Andrew Zimmerman — Thu, 18 Nov 2010 15:05:00 GMT

The conversation focuses on how the UK banking industry can develop a competitive advantage related to mass adoption of mobile payments services and similar innovations.

Economist Intelligence Unit Series: Future of Banking and Regulation - Video

John Kay — Thu, 18 Nov 2010 15:00:00 GMT

"As regulators and bank executives look for ways to help the industry avoid another massive crisis, regain stability and rebuild trust, there is need (and opportunity) for major structural changes. Professor and leading economist John Kay shares his thoughts about how to avoid another economic crisis. He recommends regulating the structure—not the behavior—of financial institutions. Kay also encourages banks to focus on the interests of customers as one of the best ways to achieve high performance. "

Forecasting Cloud Computing: Opportunities for Banking - Video

Daniel Benton — Thu, 18 Nov 2010 14:55:00 GMT

Cloud computing can cut costs, increase efficiency and help banks achieve competitive differentiation. In this podcast, Accenture's Daniel Benton outlines opportunities for banks that use cloud computing, including the ability to: Outsource parts of the business process, Provide an improved customer experience, Bypass legacy systems, Manage data and analytics more efficiently.

Pursuing IT Simplification: A Road Map for Banking Podcast - Video

Daniel Benton — Thu, 18 Nov 2010 14:50:00 GMT

Legacy systems are seen as a driver of cost and a hindrance to business flexibility. Now, more than ever before, banks have an opportunity to address this obstacle to high performance. In this podcast Daniel Benton, discusses a two-pronged approach that is: Holistic—addressing applications, infrastructure and the entire IT organization, and Architectural— linking business strategies to the business and technology architectures to achieve growth initiatives.

Asian Banking: Differentiate By Meeting Customer Needs and Expectations - Video

Pascal Gautheron — Thu, 18 Nov 2010 14:45:00 GMT

Achieving High Performance in Banking Key Steps to Loan Servicing Revitalization - Video

Ghazale Johnston — Thu, 18 Nov 2010 11:30:00 GMT

Banking 2012 – Part 2: Key Levers to Rebuild Bank Profitability - Video

Noel Gordon and Piercarlo Gera — Thu, 18 Nov 2010 11:30:00 GMT

This podcast presents Accenture’s perspective around the specific changes banks must make to effectively compete in the new landscape, from rebuilding return on equity and capital ratios, to changes in risk management and product sets.

Banking 2012 – Part 1: A New Landscape Emerges - Video

Noel Gordon and Piercarlo Gera — Thu, 18 Nov 2010 11:30:00 GMT

This podcast focuses on Accenture’s perspective around the macroeconomic shifts coming within the banking industry, including how the landscape will change with respect to competition and consolidation, between now and 2012.

Next Generation Branch - Video

Emmanuel Viale — Thu, 18 Nov 2010 11:25:00 GMT

By communicating with customers across multiple integrated channels, banks can develop technical capabilities that “pull” customers rather than “push” products. In this video Emmanuel Viale, demonstrates the role that technology can play in improving customer experiences.

“M” is the New “E” - Video

Emmanuel Viale — Thu, 18 Nov 2010 11:25:00 GMT

Mobile banking has matured and become an important part of the retail channel mix. In this video, Emmanuel Viale, discusses how banks are using the mobile channel to create capabilities that help them achieve competitive differentiation, cost reduction and revenue expansion.

Technology Vision for Banking - Audio

Andrew Grigg — Thu, 18 Nov 2010 11:25:00 GMT

Listen to Andrew Grigg, Accenture's chief banking architect, discuss the four major technology trends to watch.

Achieving Sustainable Growth with Strategic Cost Management - Video

Steve Culp — Thu, 18 Nov 2010 11:20:00 GMT

Tactical cost cutting is not sufficient to ensure long-term competitiveness in banking. Strategic cost management needs to be part of the business agenda. In this podcast, Matt Podrebarac, lead for Accenture Banking Strategic Cost Reduction Services in North America, discusses how strategic cost management can initiate far-reaching changes to the operating model and organizational structure—not simply by taking out cost but by building capabilities that support the overall business strategy for growth.

American Banker Webinar on Strategic Cost Management - Video

American Banker — Thu, 18 Nov 2010 11:20:00 GMT

As banks have cut costs to improve profitability, many executives realize that continued cost cutting is not sustainable. Watch and listen to the webinar as Podrebarac highlights the key findings of a new research report and Ortiz discusses how North American banks have been managing costs in a global economic downturn and are positioning for future growth.

Risk Management in the New Financial Landscape - Video

Luther Klein — Thu, 18 Nov 2010 11:20:00 GMT

With the financial sector emerging from recession, governing bodies are formulating long-term plans to minimize future disruptions. While the specific requirements of such plans vary by country or region, the common threads include a focus on stronger governance, risk management, and capital management, and a closer alignment of international standards. Listen as Luther Klein discusses how new regulations are giving rise both to challenges and opportunities for financial services firms.

Rise of the Asia Pacific Banking Powerhouses - Video

Pascal Gautheron — Thu, 18 Nov 2010 11:20:00 GMT

Many Asian banks are cashed-up and well positioned to fund geographic expansion despite the recent global economic downturn. Listen to Accenture’s Pascal Gautheron outline four operating models that banks are using to achieve competitive differentiation.

Enterprise Data Strategies: Delivering Insights from Data - Video

Mohit Sahgal — Thu, 18 Nov 2010 11:15:00 GMT

In an industry that faces the dual paradox of being awash in data but often lacking in insight, creating an enterprise data strategy offers banks a means to drive competitive differentiation. Data is the lifeblood of an organization. Now more than ever, banks are focused on leveraging data for strategic advantage. In this podcast, Mohit Sahgal discusses how banks can improve their data management capabilities to create insight to make informed business decisions.

Core Banking Modernization - Video

Teresa Alvarez — Thu, 18 Nov 2010 11:15:00 GMT

Taking action to modernize core banking is an opportunity to drive growth and manage costs. By transforming its core operating model, a bank can: Lower operating and IT costs, Increase efficiency, effectiveness and flexibility, Reduce the time to market, Improve customer experience and retention, Support growth engine generation.

Revitalizing Core Banking Systems for Competitive Advantage in the New Landscape - Video

Fiaz Sindhu — Thu, 18 Nov 2010 11:15:00 GMT

In today’s economic environment, banks are under pressure to cut costs aggressively while preparing for the economic cycle to shift back toward growth. To position for competitive advantage going forward, banks are realizing the need to deploy capabilities that optimize core banking systems. In this podcast, Fiaz Sindhu, core banking industry lead for North America, discusses how core platform revitalization can help banks deliver new business capabilities and give agility to the business, while setting the stage for incremental cost reduction.

The Next Wave of M&A in Banking - Video

Terry Moore — Thu, 18 Nov 2010 11:05:00 GMT

In this podcast, Terry Moore, managing director of banking for North America, describes merger integration success factors, including how to: Drive significant cost out of the business quickly, Retain a high percentage of customers,Minimize operational and financial integration risks.