Service Strategy and Operations

Self-Service Maintenance and Repair: An Underutilized Strategy to Drive Profit and Create Satisfied Customers

2012-05-03T05:00:00Z

Read how self-service maintenance and repair can actually increase customer satisfaction and drive profit growth.

Dynamic Operations: Dynamic Solutions, Decisive Results

2012-04-18T05:00:00Z

Learn how Accenture can help your organization create dynamic operations to cope with permanent volatility.

Asia Consumer Product Trends: Implications for Retailers and Manufacturers

2012-02-16T06:00:00Z

Read Accenture's report about Asia consumer product trends, implications for retailers & manufacturers and how consumer buying behaviors are changing due to economic cycles.

From Contact to Consumption: A Strategic Approach to Customer Service Management

2012-02-07T06:00:00Z

Read how a new and differentiated strategic approach to customer service can help build loyalty.

European Cross-border E-commerce: The Challenge of Achieving Profitable Growth

2012-01-17T06:00:00Z

Accenture study reveals enticing e-commerce opportunity beset by challenges for Europe’s retailers.

Rail 2020

2012-01-04T06:00:00Z

Operations Transparency: Achieving High Performance in Service Efficiency and Asset Management

2011-11-02T05:00:00Z

Public transit organizations are challenged to stretch budgets in order to maintain a state of good repair and ideally to enable growth in their community.

How Service and Support Influence Buying Decisions

2011-10-05T05:00:00Z

Read Accenture’s Research about how service and support is becoming a significant factor in influencing buying decisions.

Reducing the Quantity and Cost of Product Returns in Consumer Electronics

2011-09-02T05:00:00Z

Read Accenture’s research on how reducing the quantify and cost of product returns can help consumer electronics companies save money and improve the customer experience.

Is Your Supply Chain Talent Ready for Growth?

2011-08-29T05:00:00Z

Read Accenture’s Geoff Deines' article analyzing what companies need to do to empower their supply chain workforces and to excel in the hypercompetitive global environment.

Transforming Business Performance through Execution Excellence

2011-06-30T05:00:00Z

Read how Accenture’s Mark O. George argues that achieving operational excellence is more critical than ever, as companies come under pressure to enhance their efficiency.

Making the Shift to a Customer-Centric World—Aerospace and Defense

2011-06-07T05:00:00Z

Read about Accenture's aerospace and defense customer services study and learn why service is an increasingly important element of the aerospace and defense industries.

First Impressions Count: What the Service Experience Says About Your Company

2011-05-11T05:00:00Z

Read Accenture’s research about the service experience and its effect on customers perception that help clients acquire, retain and increase the profitability of their customers.

Service Strategy and Operations: Services Overview

2011-03-28T05:00:00Z

Leading businesses know that after-sales parts and services are a source of differentiation and income enhancement.

The Service Value Chain: Driving High Performance in Service and Spare Parts

2011-02-15T06:00:00Z

Read how Accenture can help organizations develop a service value chain approach to grow profitability and ultimately achieve high performance.

How Predictive Analytics Helps Supply Chains Compete and Win

2010-12-23T06:00:00Z

Delivering Profitable Services that Make Consumer Technologies Work

2010-12-01T06:00:00Z

Consumers are challenged when it comes to making their electronic devices work together optimally. That's an opportunity for companies that can provide premium support.

Asset Reliability and Maintenance Management

2009-12-08T06:00:00Z

Accenture can help companies develop a phased approach to asset maintenance, and thus access the benefits of enhanced asset reliability.

Leveraging Captive Spare Parts to Boost Operating Profit

2009-11-11T06:00:00Z

Improved pricing strategies can help companies increase profitability and recover costs, according to a study by AMR Research.

Integrated Resource Management for Utilities

2009-11-03T06:00:00Z

Various pressures are encouraging utilities to implement advanced supply chain practices in order to drive high performance through operations.

Service Management Mastery: Achieving High Performance in Service Management through Superior Customer Service

2009-09-14T05:00:00Z

Accenture High Performance Business research shows that high performers build distinctive capabilities.

How Outsourcing Spares and Inventory Planning Drives High Performance

2009-04-14T05:00:00Z

Accenture’s research suggests firms can reduce costs by optimizing and outsourcing activities in order to focus on their core capabilities.

Warranty Management: No Trouble Found Returns

2008-04-30T05:00:00Z

Accenture research estimates that product returns are costing manufacturers, communication carriers and electronics retailers almost $14 billion a year in the United States.

Fujitsu Siemens Computers: Warranty Management—Getting to Grips with the Cost of Repairs

2007-01-01T06:00:00Z

Fujitsu Siemens Computers (FSC) is the leading European IT provider with a presence in all key markets across Europe, the Middle East and Africa.

Global Supply Chain Management for the Aerospace and Defense Industry

1900-01-01T06:00:00Z

The aerospace and defense supply chain is no longer bounded by the manufacturing line and the spare parts warehouse.

Aftersales and Services Parts for the Automotive Industry

1900-01-01T06:00:00Z

A breakthrough for inventory transparency, freight cost reduction and improved inventory planning, Accenture's proprietary Parts Enterprise Architecture drives high performance throughout aftersales and service.

Field Force Transformation Diagnostic

1900-01-01T06:00:00Z

Many of today’s field force workers still rely on paper-based or offline systems, and access critical information at a service center or field depot.

Fleet Management

1900-01-01T06:00:00Z

Accenture provides innovative fleet management solutions that build on extensive enterprise resource planning and supply chain management experience in the public and private sectors.

Warranty Reserves Management: Understanding the After Market Expense

1900-01-01T06:00:00Z

Read about Accenture research on Warranty Reserves Management and the ways to reduce the obligations original equipment manufacturers face in honoring warranties.

Case New Holland: Parts Management

1900-01-01T06:00:00Z

With Accenture's help, Case New Holland is developing a standardized approach to service excellence, parts management and logistics across its brand portfolio.

Global Electronics Manufacturer: Innovative Service Management

1900-01-01T06:00:00Z

Escalating service costs led an Asia-based global electronics manufacturer to invest in service management innovation to contain costs and sustain profitable growth. Its decision is paying off.

Siemens Power Generation Group: Business Transformation

1900-01-01T06:00:00Z

Siemens Power Generation Group collaborated with Accenture to create a customer-centric service process strategy and operating model.

Managed Collaboration Services Telestration

Watch Accenture's video and learn how managed collaboration services, between retailer and supplier, can bolster shopper loyalty, drive more sales and improve brand reputations.

Warranty Management: Sunk Costs or Savings Opportunity?

According to a recent Accenture study, companies that follow warranty management best practices actually spend less on those functions as a percent of revenue.

Retail: Creating a > Experience for Customers

The next wave of retail is happening now. And Accenture sees a future ripe with opportunities to serve customers better than ever before.

Dyckerhoff AG: Spare Parts Management

Working within an aggressive three-month time frame, Accenture teamed with Dyckerhoff to identify improvements in the management of spare parts.

Manitou: Spare Parts Pricing Optimization

Accenture works with industrial equipment manufacturer Manitou to implement a spare parts pricing optimization program to improve performance and profitability.

Motor Coach Industries Service Parts: Supply Chain Management

With Accenture's help, Motor Coach Industries Service Parts has undergone a significant, critical transformation from a company that focused on managing supply to one that focuses on managing demand.

Whirlpool: Centralized, Customer-Centric Spare Parts Pricing Solution

Accenture helps Whirlpool Europe to achieve high performance with an innovative, customer-centric approach to spare parts pricing.