Operational Excellence

Customer Operations Services Video

2012-05-18T05:00:00Z

The Accenture Customer Operations Services video highlights how Accenture can help our clients deliver a better customer experience.

Emerging Market Communications: Telecom Billing System

2012-05-09T05:00:00Z

This Accenture client success story discusses how Accenture helped this emerging market communications service provider update to a new billing system.

Nutritional Products Manufacturer: Reduction of Operational Complexity

2012-05-02T05:00:00Z

Accenture helps a nutritional products manufacturer reduce operational complexity to unlock high performance.

Over-the-Top TV Content Distribution: Differentiating in an Omni-Platform Paradigm

2012-05-01T05:00:00Z

Accenture analyzes video consumption patterns and content distribution models to help Over-the-Top TV service providers deliver high-quality video services.

Sanofi Pasteur: Launching a State-of-the-Art R&D Facility in China

2012-04-27T05:00:00Z

Accenture is helping Sanofi Pasteur launch a state-of-the-art R&D facility in China by providing program management, communications and training services.

Driving Business Value from Integrated Multichannel Distribution

2012-03-30T05:00:00Z

Integrated, multichannel banking is a customer’s dream—and a bank’s nightmare. Legacy IT systems, including aging core banking platforms, make it tricky and costly to turn this vision into a reality.

Focus for Success: The High-Performing Investment Bank

2012-03-28T05:00:00Z

Are you a flow monster, a primary markets powerhouse or a regional champion? Learn which business model can help your investment bank build on its strengths and establish a competitive advantage.

Global Mining Equipment Company: Lean Transformation

2012-03-23T05:00:00Z

Read how Accenture helped this manufacturer of mining equipment use Lean transformation to achieve operational excellence.

Leading Convergent Utilities Provider: Billing Operations

2012-03-20T05:00:00Z

Read how Accenture helped this convergent utility provider measurably improved one of its most mission-critical billing operations processes.

Banking Technology Vision: Technology Waves That Are Reshaping the Banking Landscape

2012-02-24T06:00:00Z

Accenture has studied how technology and business trends are converging—and what that means for banks. Read this report to learn about the technology waves that are shaping the banking landscape.

Predictive Analytics and Its Effect on Enterprise Performance Management Podcast

2012-02-20T06:00:00Z

Asia Consumer Product Trends: Implications for Retailers and Manufacturers

2012-02-16T06:00:00Z

Read Accenture's report about Asia consumer product trends, implications for retailers & manufacturers and how consumer buying behaviors are changing due to economic cycles.

Accenture Life Sciences R&D Centers of Excellence: Industrialization, Innovation and Acceleration for High Performance

2012-01-25T06:00:00Z

Read how Accenture Life Sciences R&D Centers of Excellence support R&D transformation with innovative and industrialized solutions and delivery models.

Accenture Life Sciences R&D: Management Consulting Services for High Performance

2012-01-25T06:00:00Z

Leading life sciences companies turn to Accenture’s R&D-specific management consulting services to make transformational changes that deliver portfolio, organizational and business improvements.

The Tightening Belt

2012-01-17T06:00:00Z

Making the Most of Leaner Budgets in Challenging Times

Rail 2020

2012-01-04T06:00:00Z

Creating Competitive Advantage through Operations Webinar

2011-12-15T06:00:00Z

Read about a webinar by Accenture’s Mark George that explores how to achieve competitive advantage through operational excellence.

Project Snapshot: Operational Excellence at a Large Construction Company

2011-12-01T06:00:00Z

Accenture is working with one of India’s largest construction companies improve its performance through operational excellence.

Banking 2012: Revenue Growth and Innovation

2011-10-31T05:00:00Z

Read about Accenture’s Banking 2012 research which examined the drivers that are required for sustainable revenue growth and innovation.

Retail Resurgence: A Canadian Perspective on the Value of the Retail Channel for Communications Service Companies

2011-10-17T05:00:00Z

Read Accenture’s research on the four key areas Canadian communications providers should focus on to build a differentiated retail capability.

Sustainability Performance Management: How CFOs Can Unlock Value

2011-10-12T05:00:00Z

Read Accenture’s research on how CFOs can help implement sustainability performance management to drive business value.

How Service and Support Influence Buying Decisions

2011-10-05T05:00:00Z

Read Accenture’s Research about how service and support is becoming a significant factor in influencing buying decisions.

Energy-Smart Buildings: How IT Can Cut Energy Use and Costs

2011-10-04T05:00:00Z

Read Accenture’s report on how innovative use of IT analytics can create energy-smart buildings and save costs.

Redefining the Relationship with the Digital Consumer

2011-10-01T05:00:00Z

How communications service providers can take command of the digital ecosystem and connect with the digital consumer

Procurement-Driven Growth: A New Path to Value

2011-09-28T05:00:00Z

Read Accenture’s research on how Procurement-Driven Growth combines four focus areas onto one powerful program.

Trust: Managing the Scarcest Commodity of All for High Performance

2011-09-21T05:00:00Z

Read why building and managing trust is so important—and how to do it.

Achieving High Performance in Life Science Distribution through Outsourcing

2011-09-05T05:00:00Z

Read Accenture’s research on the Life Science Distribution through Outsourcing and learn how it can help to build competitiveness and drive shareholder value.

Platform Modernization

2011-08-18T05:00:00Z

Accenture provides a customer-centric business model that enables insurers to use IT platform innovation and flexibility to outpace competitors.

Leading US Life Insurer: Accenture Life Insurance Platform

2011-08-16T05:00:00Z

Read how Accenture’s Life Insurance Platform offers carriers an effective, efficient way to transform their legacy policy administration systems.

Optimizing Sustainability Performance Management

2011-08-08T05:00:00Z

Read Accenture’s research on optimizing the sustainability performance management and the findings from our 2009 Sustainability Performance Management Survey.

Creating Value and Driving High Performance through Carbon Management in the Supply Chain

2011-08-08T05:00:00Z

Read Accenture’s research on creating value and driving high performance through Carbon Management in the Supply Chain.

Supply Chain Decarbonization—The Role of Logistics and Transport in Reducing Supply Chain Carbon Emissions

2011-08-08T05:00:00Z

Read Accenture’s research on the legal and commercial drivers for Supply Chain decarbonization and the role of Logistics and Transport in reducing Supply Chain Carbon Emissions.

Demonstrating the Benefits of Electronic Software Distribution

2011-08-08T05:00:00Z

Read Accenture’s study on greenhouse gas emission reductions and learn how the opportunities for carbon reduction via electronic software distribution are enormous.

Sustainable Sourcing: A New Approach to High Performance in Supply Chain Management

2011-08-08T05:00:00Z

Read Accenture’s research on Sustainable Sourcing and learn how organizations see sustainability as an engine to drive high performance in the supply chain management.

The Sustainable Supply Chain: Balancing Cost, Customer Service and Sustainability to Achieve a High-Performance Supply Chain

2011-08-08T05:00:00Z

Read Accenture’s research on the Sustainable Supply Chain and learn how the best-performing organizations on cost and service are also ahead on implementing sustainability.

Sustainable Supply Chain Management: A Tool for Reinforcing Shareholder Value

2011-08-08T05:00:00Z

Read Accenture’s research on the Sustainable Supply Chain Management (SSCM) and learn why businesses must develop and refine SSCM disciplines.

Data Center Energy Forecast Report

2011-08-08T05:00:00Z

Read Accenture’s Data Center Energy Forecast Report and learn how companies have implemented data center energy saving initiatives and how much energy they were able to save.

Taking Sustainability Seriously: Top 10 Challenges for Investment Banks 2011

2011-08-08T05:00:00Z

Read Accenture’s research on the top 10 challenges for Investment Banks 2011 and learn about the role that banks can play in financing sustainability initiatives.

Prescriptions for Supply Chain Success

2011-07-12T05:00:00Z

This article by Eugene Jones and Christopher McKenna from Accenture highlights that new ways have to be developed to ensure that quality is being built early on in the process versus back-end testing.

A is for Apple - Learning Lessons from a World Beater

2011-05-27T05:00:00Z

Read how the media industry learns about Apple’s digital value chain from Accenture.

Sustainability and Carbon Performance Management: Understanding Performance Levers to Drive Sustainability Success

2011-05-25T05:00:00Z

During this Sustainability 24 session you will hear how Sustainability Performance Management processes can help meet both strategic business and stakeholder objectives. Leading figures participated in a Q&A to learn how measuring the value of sustainability initiatives and carbon management is imperative to driving the sustainability agenda.

Sustainability 24: Sustainability Data and Analytics: Managing Complexity and Capturing Business Value

2011-05-25T05:00:00Z

The impacts and opportunities driven by sustainability and resource optimization are varied and complex. How are leading organizations using data and analytic capabilities to understand their options and make effective business decisions?

In this Sustainability 24 session, listen to some of the most dynamic technology players to discover how improved information and tools can help organizations manage complexity and capture sustainable business value.

Sustainability 24: Opportunities and Challenges in Riding the Intelligent Cities Wave

2011-05-25T05:00:00Z

What is the role of business in shaping Intelligent Cities programs? How successful have such programs been in addressing both the attractiveness and sustainability imperative? This is the question we asked leading senior figures in business and city government organizations. In this session a distinguished group shared their experiences and discussed how well Europe is positioned to ride the wave of Intelligent City development.

Sustainability 24 Resource Optimization Keynote: The Resource Revolution—Transformation Opportunities

2011-05-25T05:00:00Z

In this Sustainability 24 session, government, academic and commercial leaders discussed the challenges and opportunities of the Resource Revolution.

Sustainability 24—Smart Building Solutions: The Rise of The Intelligent Building—Bottom Line Savings & Enhanced Productivity

2011-05-25T05:00:00Z

Given that 40 percent of total energy is consumed by buildings, how do market trends, emerging technologies and private-public partnerships address this issue?

In this lively Sustainability 24 debate, industry, policy and NGO leaders provided their opinions on building energy efficiency, current opportunities and recent success stories.

Sustainability 24: Sustainable Supply Chain: Competitive Differentiation through Counterintuitive Supply Chain Strategies

2011-05-25T05:00:00Z

During this Sustainability 24 session, industry leaders joined to discuss how sustainability practices are resulting in the adoption of counterintuitive supply chain strategies.

Hear examples of how this change of approach in supply chain management is leading organizations to profitable business and sustainability outcomes.

Generali France: Transforming Back-Office Systems for Growth and High Performance

2011-01-01T06:00:00Z

Accenture helps leading insurer Generali France transform its IT operations by identifying risks and establishing a well-defined project scope and budget.

Project Snapshot—DnB NOR: Application Outsourcing

2011-01-01T06:00:00Z

Accenture signs a five-year application outsourcing agreement to develop and implement the applications to manage DnB NOR’s pension insurance operations.

Canadian National: Mobile Technology Implementation

2011-01-01T06:00:00Z

Accenture is helping Canadian National with SAP implementation to optimize business processes for operational excellence.

The Environmental Benefits of Moving to the Cloud

2010-11-04T05:00:00Z

Businesses that choose to run applications in the cloud can reduce energy consumption and carbon emissions by 30 percent or more versus running those same applications on their own IT infrastructure.

Planting Green Seeds Today to Grow Tomorrow’s Talent

2009-08-12T05:00:00Z

Accenture’s James Arnott and Peter Lacy argue that, with environmental issues continuing to grow in importance, developing a green workforce must become a priority for achieving high performance.

Gaining Consumer Trust and Competitive Advantage through Sustainability

2009-02-11T06:00:00Z

Leaders use sustainability to drive high performance by approaching their current sustainability challenges as an opportunity to get closer to customers and find new business opportunities.

The Sustainable Supply Chain: Creating Value through Sustainable Packaging

2009-01-16T06:00:00Z

Environmental concerns have made sustainability a priority on the supply chain agenda.

The Business Case for a Greener IT Agenda

2008-05-15T05:00:00Z

As one of the organization’s hungriest consumers of energy, IT has unusual leverage to effect green change on an enterprise scale.

Building Sustainable Retail Supply Chains

2008-04-17T05:00:00Z

Environmental sustainability and green supply chains are becoming a fixture of retail organizations.

Accenture Payment Services

1900-01-01T06:00:00Z

Emerging technology and changes in consumer behavior are changing the payment landscape. Accenture Payment Services helps banks develop new strategies, operating models and capabilities for payments.

Transforming Postal Services at Canada Post to Achieve High Performance

1900-01-01T06:00:00Z

With approximately 70,000 employees, Canada Post is one of the largest employers in Canada.

Global Electronics Manufacturer: Growth Strategy/Sustainability

1900-01-01T06:00:00Z

Read how Accenture helped this global electronics manufacturer to identify and prioritize new markets for its growth strategy.

Trust and Stakeholder Management Services

1900-01-01T06:00:00Z

Stakeholder engagement is a critical, yet often overlooked or under-prioritized, aspect of many organizations' sustainability efforts.

Large Premium Brewer: Operational Efficiency and Excellence

1900-01-01T06:00:00Z

With Accenture's help, this large premium brewer boldly reinvented its entire budgeting and forecasting solution, reducing the level of detail, streamlining and standardizing the processes, and automating them on a single platform.

Accenture Sustainability Academy

1900-01-01T06:00:00Z

Read how Accenture Sustainability Academy can improve corporate value through advanced sustainability strategies, intelligent technologies and sustainable operations.

Pão de Açúcar: Sustainability through Operational Efficiency and Excellence

1900-01-01T06:00:00Z

Read how Accenture helped Pão de Açúcar in establishing Brazil’s first green grocery store & becoming the sustainable leader through operational efficiency & excellence.

RSA: Operational Transformation

1900-01-01T06:00:00Z

Read how Accenture transformed claims performance of RSA insurance group by implementing a new operating model to drive reductions in claims indemnity costs & claims expenses.

Unilever: Integrating and Streamlining Logistics

1900-01-01T06:00:00Z

Read how Accenture helped Unilever in Southern Africa by integrating and streamlining its logistics function.

World Wildlife Fund: Building Brand Value and Consumer Trust

1900-01-01T06:00:00Z

Accenture Development Partnerships helped World Wildlife Fund (WWF) develop a seafood eco-labeling strategy that makes business sense of sustainability.

Environmental Health and Safety Management

1900-01-01T06:00:00Z

Read how Accenture helps align environmental health and safety management with sustainability initiatives.

Green IT

1900-01-01T06:00:00Z

Companies are increasingly looking to improve their sustainability performance by focusing in on their IT operations.

Lean Green Six Sigma

1900-01-01T06:00:00Z

Read how Accenture can help apply the principles of Lean Six Sigma to green initiatives.

Sustainable Supply Chain

1900-01-01T06:00:00Z

Read how Accenture helps companies develop sustainable supply chains that drive high performance.

Sustainable Talent, Organization and Learning

1900-01-01T06:00:00Z

Read how Accenture can help develop the organizational and talent strategies for sustainability.

Operational Excellence

1900-01-01T06:00:00Z

Sustainability is moving from the periphery to the heart of business and government, becoming a lever of operational excellence.

Sustainability Performance and Risk Management

1900-01-01T06:00:00Z

Organizations often find it difficult to manage and measure the performance of their sustainability initiatives and the impact of those initiatives on the bottom line.

Sustainable Consumption

1900-01-01T06:00:00Z

Consumption is a key driver of growth, but also a key driver of waste and emissions.

European Communications Service Provider: Supporting Superior Billing Performance

A new telecom billing system well-positions a European communications service provider to pull ahead of its competitors in the race toward high performance

Accenture Credit Services: Trends in the Residential Mortgage Industry Video

Watch this Accenture video on how the residential mortgage industry can benefit from using third-party specialists in training, compliance and licensing.

Profitability and Growth with Core Banking Transformation Video Part 1

In this Accenture video Juan Pedro Moreno, discusses Accenture's perspective of the current banking market.

Global Brewing Company: Post-Merger Change Management

Aspiring to high performance, a global brewing company taps Accenture for post-merger journey management.

Winning in the New Banking Era: Next-Generation Core Banking, a Catalyst for Success

Why do BBVA, Royal Bank of Canada and Wells Fargo enjoy higher cross-selling ratios and lower rates of customer attrition than their competitors? Accenture examines the DNA of high-performing banks.

Profitability and Growth with Core Banking Transformation Video Part 2

In this Accenture video Juan Pedro Moreno discusses how core banking transformation can help drive profitability and growth.

Accenture Claims Transformation Services

Read about Accenture Claims Transformation Services and learn how transforming the claims function can offer significant gains in business performance and customer service.

Agribusiness: Operational Excellence

The global increase in demand for both food and energy, combined with the impact of rising commodity costs, has placed pressure on agribusinesses to improve productivity in all areas of the enterprise.

GS1 Portugal: Creating a Sustainable Supply Chain

Read how Accenture helped Portugal’s consumer goods manufacturers reduce the industry’s carbon footprint.

Agribusiness: Services Overview

The global agribusiness industry is entering a critical phase in its development.

Shekou Container Terminals: Cost and Performance Management

Accenture helps implement a cost management system for Shekou Container Terminals, one of China's leading ports operators.

Managing the Scarcest Commodity of all: Driving Value from Trust - Video

Achieving High Performance in Banking: Adapting to the New Payments Environment

Accenture explains how card issuers can adapt to changes in the payments environment by diversifying revenue streams and responding to client preferences.

Accenture Payment Services: Compliance, Risk and Operations

With heightened focus on regulatory compliance and operational efficiency, banks must focus on ancillary services, such as fraud detection, liquidity management and business activity monitoring.

Better Late Than Never: Banking Investments in Payments Hubs

A recovering economy, evolving payments hub technology and compelling business case point to the growth of banking payments hubs. Read this article from Bank Systems & Technology to learn more.

Telefónica: Strengthening a Critical Contact Point - Better Billing at Telefónica

Read how Accenture collaborated with Telefónica to position IT as a source of value for the company through a better billing process.

Making the “Perfect Plant” a Reality for High Performance

To help pharmaceutical companies address that challenge, Accenture sought input from SAP in developing the Accenture Perfect-Plant Solution for Life Sciences.

Retail: Creating a > Experience for Customers

The next wave of retail is happening now. And Accenture sees a future ripe with opportunities to serve customers better than ever before.

Dealing with Durbin: How Banks Can Respond Strategically

Banks could lose significant revenues due to the Durbin Amendment. Read this article from Bank Systems & Technology to learn how to respond strategically to limits on debit card interchange fees.

Bonsucro: Operational Excellence and Innovation

Read how Accenture helped Bonsucro develop a plan that links good management practices with achieving sustainability goals.