Retail

Up Close and Personal

2012-02-06T06:00:00Z

With such formidable competitors as Amazon and Apple successfully invading their space, many traditional retailers will struggle to keep pace over the next decade unless they can swiftly develop a deeper, more intimate and long-term relationship with consumers.

European Cross-border E-commerce: The Challenge of Achieving Profitable Growth

2012-01-17T06:00:00Z

Accenture study reveals enticing e-commerce opportunity beset by challenges for Europe’s retailers.

Making Mobile POS Happen: Five Ways Stores Can Better Compete and Grow

2012-01-16T06:00:00Z

Retailers need to invest now in mobile point of sale to keep up, not only with competition, but also with customers and the new technologies they’re bringing into stores with them.

Connected Store: Delivering a > Shopping Experience

2012-01-13T06:00:00Z

Read how Accenture’s connected store offering enables retailers to drive their growth strategy and win consumers by providing a cloud-based, end-to-end retail solution.

How Holiday Bargain Hunters are Revolutionizing the Mobile Retail Landscape

2012-01-12T06:00:00Z

In this High Performance Business Podcast, learn how holiday bargain hunters are revolutionizing the mobile retail landscape and creating new opportunities in cyberspace.

Retail Pricing is About to Get Personal

2011-12-28T06:00:00Z

The day is coming when retailers will have to optimize prices at the individual customer level, on the fly and in full view of everyone.

Tablet Computer Thunderbolt: How Big Will Usage Strike in the Enterprise?

2011-12-13T06:00:00Z

Promising tablet applications emerging in healthcare, sales, and retail

Building a Differentiated Service Experience Strategy to Drive High Performance

2011-11-16T06:00:00Z

Read Accenture’s research which shows that differentiated service experiences help companies build loyal client bases.

Asia Consumer Product Trends: Implications for Retailers and Manufacturers

2011-11-04T05:00:00Z

Our research can help companies understand the current consumer mindset and position themselves for future growth.

Stuck in the Middle Without You—Retailing in a World of Bifurcated Customer Segments

2011-11-02T05:00:00Z

A pronounced bifurcated customer base is likely to be with us for a while—it is not a passing phenomenon.

The Waiting is Over: Why Retailers Have to Get Better at Private Label Now

2011-10-28T05:00:00Z

In today’s fierce competitive environment, private label serves as the lynchpin strategy for winning in retail through differentiation. However, companies need to possess a full range of capabilities to capture the opportunity and value of private label retailing.

The Genie Is Out of the Bottle: Managing the Infiltration of Consumer IT Into the Workforce

2011-10-18T05:00:00Z

With few companies having effectively tackled the implications of IT consumerization, the Accenture Institute for High Performance conducted a research on IT consumerization.

Accenture Research: 2011 US Holiday Shopping Survey

2011-10-17T05:00:00Z

According to Accenture’s annual consumer holiday shopping study, seventy two percent of U.S. consumers expect their holiday spending to be ‘careful’ or ‘controlled’ in 2011.

Retail Resurgence: A Canadian Perspective on the Value of the Retail Channel for Communications Service Companies

2011-10-17T05:00:00Z

Read Accenture’s research on the four key areas Canadian communications providers should focus on to build a differentiated retail capability.

Chain Store Age: Accenture Offers Solutions to Combat Modest Holiday Spending Forecasts

2011-10-10T05:00:00Z

Chain Store Age article cites findings from Accenture’s 2011 Holiday Shopping Survey and offers solutions to combat modest holiday spending forecasts.

Revitalizing Key Account Management

2011-10-07T05:00:00Z

Read Accenture’s research on the four principles for successful key account management which can help clients drive high performance through improved sales performance.

Global Retailer: Customer Analytics Capabilities

2011-09-29T05:00:00Z

Accenture helps a global retailer achieve high performance by deploying advanced customer analytics capabilities.

The Dynamic African Consumer Market: Exploring Growth Opportunities in Sub-Saharan Africa

2011-09-07T05:00:00Z

The growth of Africa’s consumer markets presents an opportunity too big to ignore.

The Premium of Value: Pricing and Promoting Luxury to the New Consumer

2011-08-11T05:00:00Z

Read Accenture’s research on how the luxury goods market is changing and how retailers must take a new look at their pricing models to serve the new consumers.

Accenture 2011 Global Risk Management Study: Retail Industry Report

2011-07-05T05:00:00Z

The Accenture 2011 Global Risk Management Study: Retail Industry Report on risk management.

The SMB Opportunity for Global Telecommunications Providers

2011-06-30T05:00:00Z

Going Small to Win Big: The SMB Opportunity for Global Telecommunications Providers. Observations from the Marketplace.

The Innovation Death Spiral

2011-05-27T05:00:00Z

Read about the nature of innovation, the characteristics of the “innovation death spiral” and how to turn things around.

Melding Marketing and IT: Are You Ready for the Digital Revolution?

2011-05-23T05:00:00Z

The ultimate promise of digital and interactive channels is personalization: bringing timely and relevant offerings to customers wherever they are, at that moment when opportunity and interest translate into a sale.

The Race to Freshness in the Grocery Aisles: An Agile Supply Chain Can Be a Key Differentiator

2011-05-11T05:00:00Z

Accenture argues that freshness is a potential competitive differentiator that traditional retailers must not ignore.

Thriving through the Great Promotion

2011-04-25T05:00:00Z

Consumers may be confident enough to start spending again—but not at any price. Discounts and promotions remain the main motivators of buying decisions. And consumers will shop around until they find the bargains they seek.

The Me-tail Technology Guide: Part II - Building the Right Infrastructure to Maximize Profitability

2011-04-22T05:00:00Z

In Part II, we discuss the enterprise technology options available to retailers that can improve enterprise performance and strengthen connections with consumers without breaking the bank.

The Me-tail Technology Guide: Part I - Capturing, Engaging and Serving the Now Consumer

2011-04-22T05:00:00Z

This first component of a two-part guide discusses how personal technology, specifically mobile technology, social networking and customer analytics, has changed the game.

Are You Ready? Keeping Pace With Consumer Demand for Technology in Brazil

2011-04-20T05:00:00Z

Consumer demand for technology in Brazil is strong and growing. Accenture shares insights from its research and experience in the region.

How Successful is Your Campaign and Promotion Management?

2011-03-25T05:00:00Z

Read about Accenture research on the best practices in campaign management to help increase marketing ROI and what leading companies are doing to optimize campaign management.

The Physical Retail Channel for Communications Companies in North America

2011-03-21T05:00:00Z

The value, role and performance of the physical retail channel for north america providers

Causal-Based Forecasting: Relevance Behind the Screens – Interactive Marketing

2011-03-10T06:00:00Z

Causal-based forecasting methods are increasingly important—driving customer relevance by ensuring better back-end processes.

Social Retailing: Connecting with Consumers to Drive Value and High Performance

2011-02-10T06:00:00Z

Socially networked consumers are talking with each other, about – you. Retailers who ignore or misuse them risk loss of relevance with shoppers worldwide.

Achieving High Performance in the Grocery Industry

2011-02-09T06:00:00Z

As retail morphs into “metail” and consumers take control of retailing interactions, brand values in the retail grocery business will be more important.

Back to the Future: Customer-Infused Retailing – Interactive Marketing

2011-01-12T06:00:00Z

In 1950, Popular Mechanics magazine printed an article, “Miracles You’ll See in the Next Fifty Years.” In it, predictions were made about the year 2000.

Supply Chain Mastery for High Performance in Retail: Building the Capabilities to Serve Today’s Changing Consumer

2010-11-02T05:00:00Z

Read about Accenture research on the characteristics of Supply Chain Mastery in Retail and learn how to build the capabilities to serve today’s changing consumer.

Debunking Store Labor Myths with a Customer-Centric Labor Strategy

2010-07-22T05:00:00Z

For most retailers, a store labor force that is consistently responsive to the unique service needs of each store’s customers is wishful thinking.

Redesigning Retail: Operating Model Imperatives for International Retailers

2010-07-20T05:00:00Z

Deploying the right retailer operating model can help international retailers drive profitable growth.

Achieving High Performance in the Fashion Industry

2010-06-04T05:00:00Z

In a new environment where customers demand greater value for money, the companies that emerged from the rigors of Accenture’s High Performance Business research methodology as high performers in fashion—in the context of a peer set of 80 publicly held companies—are representative of an industry characterized by large numbers of small and mid-size businesses.

Six Questions Every Retail Executive Should Ask About Cloud Computing

2010-05-20T05:00:00Z

Retail executives need to evaluate what cloud computing can do for their business. Asking the right questions is the place to start.

From Retail to Me-tail: Tomorrow Starts Today

2010-02-04T06:00:00Z

Tomorrow Starts Today

The "Me-tail" Revolution

2010-02-01T06:00:00Z

In a dramatic shift in power from seller to buyer, the same technology that gives shoppers unprecedented choice for meeting a multitude of demands also keeps those demands in constant flux. How can today’s brick-and-mortar retailers remain relevant?

Recovery Retailing

2009-12-21T06:00:00Z

Tomorrow Starts Today

Anywhere, Anytime—the Keys to True Cross-Channel Retailing and High Performance

2009-12-08T06:00:00Z

True cross-channel retailing integrates all possible channels—traditional store, catalog, call center, mobile phone, franchise, kiosk or Web.

Accenture 2009 Global Consumer Satisfaction Survey

2009-11-11T06:00:00Z

As part of its broad, ongoing research into High Performance Business, Accenture conducts annual research into consumer satisfaction.

The Customer Code: Translating Insights into Action, Right Here, Right Now

2009-11-07T06:00:00Z

Customers are smarter today than ever in getting what they want. Retailers need to stay smart to catch-up and fulfill their customers’ interests.

High Performance in the Department Stores and General Merchandising Segment -- Summary

2009-10-30T05:00:00Z

Accenture’s High Performance Business research shows that department stores and general merchants are affected by the same market forces.

IDC Global Retail Insights – Accenture

2009-10-07T05:00:00Z

Accenture leverages premier global market intelligence to provide deep-dive analyses—helping retailers achieve high performance through better strategies in the current market downturn.

Putting Customers at the Heart of the Retail Merger

2009-07-02T05:00:00Z

Once the global economy recovers, retail M&A activity will take off in earnest as stronger players move on weaker competitors.

Customer-Centric Principles for Acquiring New Customers in the Multi-Polar World

2009-05-22T05:00:00Z

Even in a down economy, many of the world’s emerging markets have continued to enjoy solid growth in consumer spending, bolstered by long-term fundamentals.

Driving High Performance in the Retail Industry through Strategic Talent Management

2009-03-04T06:00:00Z

Overcoming the talent crisis and driving high performance in the long term in the retail industry requires raising talent management to a strategic level.

How Retailers Can Achieve High Performance in a Downturn -- Summary

2008-12-17T06:00:00Z

The current economic downturn provides an opportunity for high-performance retailers to seize market share from weaker competitors and strengthen their competitive position.

Edcon Group: Application Outsourcing—Interactive Credential

2008-09-29T05:00:00Z

View the animated client success story of Edcon's application outsourcing initiative. View the interactive credential.

The High Performance Supply Chain Study: Product Development

2008-09-17T05:00:00Z

Companies face new challenges in developing the successful new products that are a foundation for high performance.

Achieving High Performance in Wholesale Distribution

2008-09-05T05:00:00Z

Wholesale distribution is becoming part of a multi-polar world, where wholesale distributors will begin building capabilities that can capture customer, pricing, productivity and process synergies on a global scale.

The High Performance Supply Chain Study: Sourcing and Procurement Mastery

2008-08-20T05:00:00Z

Procurement—as a key enabler of supply chain mastery—can play an important role in achieving high performance.

The High Performance Supply Chain Study: Manufacturing Mastery

2008-08-20T05:00:00Z

Increasing global sourcing and demand requires fundamental changes to manufacturing models.

Building Sustainable Retail Supply Chains

2008-04-17T05:00:00Z

Environmental sustainability and green supply chains are becoming a fixture of retail organizations.

Maximizing the Potential of Point-of-Service Systems - Retail Industry

2007-12-07T06:00:00Z

New point-of-service technologies offer retailers the chance to boost profitability and transform the customer experience by making store transactions cheaper, faster and more secure.

New Growth from Enterprise Systems for the Consumer Goods and Services

2007-06-11T05:00:00Z

New research by the Accenture Institute for High Performance shows that companies in the consumer packaged goods and retail industries recognize the potential of enterprise systems to create distinctive capabilities to enable high performance.

How Retailers Compete on Analytics to Achieve High Performance

2007-01-04T06:00:00Z

In an increasingly aggressive competitive environment, leading retailers are distinguished not so much by their business processes as such, but by the analytical skills and capabilities that allow them to achieve lasting competitive differentiation.

Transforming the Retail Workforce to Achieve High Performance

2006-11-27T06:00:00Z

As the nature of the retail workforce changes significantly over the coming years, retailers must transform their workforces to take advantage of the new dynamics and achieve high performance.

Global Retailer: Operational Excellence and Continuous Improvement

1900-01-01T06:00:00Z

Accenture helped a leading global retailer implement a continuous improvement program that has generated benefits of $883 million, and is generally equipping the company to achieve high performance.

Retailers: Lean Six Sigma Diagnostic

1900-01-01T06:00:00Z

During a time of economic strain, Accenture helped several US retailers implement a framework for continuous improved based on Lean Six Sigma principles.

European Consumer Electronics Company: Lean Six Sigma

1900-01-01T06:00:00Z

Accenture helped this electronics retailer use Lean Six Sigma to emerge even stronger from the recession.

Knowledge to Go—Connecting Salespeople with the Right Information to Close the Deal

1900-01-01T06:00:00Z

In our monthly feature article, the research and development (R&D) team from Accenture Technology Labs, explores new and emerging technologies and their likely impact on organizations.

Engineered Standards for Distribution

1900-01-01T06:00:00Z

Today's competitive landscape requires new thinking, disciplines and technologies for managing a distribution center, and controlling labor costs is a critical component of that requirement.

Achieving High Performance through On-Shelf Availability - Retail Industry

1900-01-01T06:00:00Z

Accenture can help retailers achieve high performance by maximizing on-shelf availability.

High Performance Acceleration: Global Retail Process Model

1900-01-01T06:00:00Z

Accenture's Global Retail Process Model helps clients achieve their desired levels of process mastery, carving weeks out of process development times and project lifecycles.

Women’s Wear Retailer: IT Capability

1900-01-01T06:00:00Z

This women’s wear retailer has transformed several areas of its business, including IT operations and supply chain management.

Achieving High Performance through Improved Retail Supply Chain Planning

1900-01-01T06:00:00Z

Accenture has the knowledge, resources and experience to help you define, design, build and manage a transformational forecasting and replenishment solution for retail supply chain planning.

Achieving High Performance in Retail through Sustainable Cost Management

1900-01-01T06:00:00Z

Accenture can help retailers maintain profits on the road to high performance by maximizing sustainable cost management.

The Power of Process: Accelerating High Performance with Accenture and SAP - Retail Industry

1900-01-01T06:00:00Z

Accenture and SAP can help retailers achieve high performance through better, cheaper and faster business processes.

Predictive Insight R&D

1900-01-01T06:00:00Z

While business intelligence capabilities help companies to acquire and manage data to understand past or current trends, predictive insight takes high-performing organizations one step further by enabling them to make predictions about the future in time to act and achieve new outcomes.

Women’s Wear Retailer: IT Infrastructure

1900-01-01T06:00:00Z

Accenture, with its deep Oracle and IT infrastructure skills, was uniquely positioned to help this women’s wear retailer bring high performance to life.

Major Global Retailer: Streamlining Transportation Operations -- Summary

1900-01-01T06:00:00Z

A major global retailer turned to Accenture for help establishing a new daily routing planning process to reduce the number of trips and overall kilometers trucks traveled while increasing overall capacity.

Argos: Supply Chain Management and Application Management Outsourcing

1900-01-01T06:00:00Z

With Accenture’s help, Argos implemented a supply chain management replenishment capability—based on advanced Oracle Retail technologies—without disrupting business operations or customer service.

Best Buy: Customer Behavior Analytics

1900-01-01T06:00:00Z

Accenture's work with Best Buy on its Purchase Path solution has earned the client a CIO 100 award from CIO magazine, one of the IT industry's leading publications.

Best Buy: Customer Centricity

1900-01-01T06:00:00Z

Accenture supports Best Buy in its journey towards High Performance through its Customer Centricity strategy.

Boots: Supply Chain Transformation

1900-01-01T06:00:00Z

UK health and beauty retailer Boots had an ambitious target: to have 95 percent on-shelf availability for key lines within five months.

Leading US Pharmacy Retailer: Driving Sales and Customer Loyalty through Customer Insight

1900-01-01T06:00:00Z

Accenture helped a leading US pharmacy retailer build an innovative customer analytics capability that provides business users and suppliers with detailed customer insights.

Chico’s FAS: Technology and Process Platform

1900-01-01T06:00:00Z

Accenture helped Chico’s develop an integrated SAP enterprise resource planning platform, transforming the retailer’s operations and streamlining critical processes to support its aggressive growth strategy.

Rautakesko: SAP Implementation Enables Business Transformation

1900-01-01T06:00:00Z

Accenture is helping Rautakesko leverage SAP to support its growth strategy and achieve high performance.

Large Convenience Retailer: Enterprise Identity Management

1900-01-01T06:00:00Z

A Forbes top 200 company supplying gasoline and food products at over 540 stores wanted to simplify user identities and access to information for its 16,000 employees.

Cotton made in Africa: Corporate Social Responsibility

1900-01-01T06:00:00Z

With the assistance of Accenture, the Aid by Trade Foundation is helping to ensure that there will be a market for Cotton made in Africa and that African producers will earn fair prices for their raw material.

Deli XL: Supply Chain Transformation and Enterprise Resource Planning

1900-01-01T06:00:00Z

Accenture helps Deli XL on the path towards high performance by driving out complexity in operations and establishing more customer-focused processes.

The Accenture Factory for Oracle Retail

1900-01-01T06:00:00Z

The ability to leverage low-cost, scalable, risk-mitigating solutions at speed and with certainty has become a critical differentiator in the struggle to achieve competitive advantage and high performance. Four dedicated Accenture Factories for Oracle Retail have been serving the globe with processes to continuously develop new skills across our network of centers since 1994.

Application Services for SAP: Retail

1900-01-01T06:00:00Z

Accenture helps retailers develop SAP-based solutions to enable greater flexibility in an uncertain marketplace.

Edcon: Application Outsourcing

1900-01-01T06:00:00Z

Facing significant business challenges and struggling to meet its financial targets, the Edcon Group believed that a new approach to IT management would be a key component of a comprehensive plan to place the company back on a path to high performance.

Accenture Retail Solutions for Communications: The Physical Retail Channel

1900-01-01T06:00:00Z

Helping providers create a robust and profitable physical retail channel

Pricing and Profit Optimization for Consumer Packaged Goods

1900-01-01T06:00:00Z

Consumer packaged goods companies are facing a number of external pressures driving the need for more statistical and fact-based price and profit optimization.

Enabling Operational Excellence in Retail Inventory Planning with Accenture’s Data Management Online Automation Tool

1900-01-01T06:00:00Z

Reducing inventory levels and increasing availability are common goals for retailers worldwide.

Fast Retailing: Systems Infrastructure

1900-01-01T06:00:00Z

Accenture helped Fast Retailing, one of Japan's leading fashion retailers, implement its Retek solution. The streamlined systems infrastructure effectively enabled their international expansion goals.

Nordstrom: Inventory Management Transformation

1900-01-01T06:00:00Z

With Accenture's assistance, Nordstrom is enhancing its inventory management and improving the store's competitiveness in areas ranging from high-performance technology to processes.

Hot Trends and Future Innovations in Analytics for Consumer-Facing and Manufacturing Organizations

1900-01-01T06:00:00Z

In this podcast, Jeanne Harris, executive research fellow and director of research at the Accenture Institute for High Performance and co-author of Analytics at Work, talks with John Hagerty, research VP at Gartner.

Human Resources, Payroll and Finance and Accounting Services

1900-01-01T06:00:00Z

When the performance of individual employees or teams of employees is aligned with departmental and organizational objectives, the result is a more disciplined and cost-effective workforce.

Oxfam GB: e-Commerce Solution

1900-01-01T06:00:00Z

With Accenture’s help Oxfam GB incorporated an effective e-commerce solution and information management capabilities to successfully launch the world’s first online charity shop.

Leading Italian Retailer: Finance and Accounting Business Processing Outsourcing

1900-01-01T06:00:00Z

This leading Italian retailer turned to Accenture to help it achieve high performance by transforming its finance and accounting function.

Global Specialty Retailer: Centralized Reporting System Solution

1900-01-01T06:00:00Z

When a client in the retail industry needed a single version of the truth, Accenture helped set up a combined enterprise data warehouse and business intelligence system.

Accenture's Retail Alliance Partners: Helping You Reach High Performance

1900-01-01T06:00:00Z

In the competitive, fast-moving world of retail—and the consumer goods and services companies that work with retailers—no single company can provide everything.

Business Process Outsourcing for the Retail Industry

1900-01-01T06:00:00Z

Outsourcing business processes is becoming a key strategic tool for retailers.

Pão de Açúcar: Sustainability through Operational Efficiency and Excellence

1900-01-01T06:00:00Z

Read how Accenture helped Pão de Açúcar in establishing Brazil’s first green grocery store & becoming the sustainable leader through operational efficiency & excellence.

Engineered Standards for Grocery

1900-01-01T06:00:00Z

Accenture recognizes that developing labor standards in an industry where workforce management is so complex can be a daunting prospect.

IT Transformation for the Retail Industry

1900-01-01T06:00:00Z

IT transformation is a key factor in achieving high performance for retailers. Accenture can help you streamline information technology to enhance overall performance.

Grupo Pão de Açúcar: Supply Chain Transformation

1900-01-01T06:00:00Z

Despite its retail leadership in Brazil, Grupo Pão de Açúcar has set a strategic intent to grow the business and to innovate to meet customer needs and to operate more efficiently—all within a fiercely competitive retail environment.

Who’s Minding the Store?

1900-01-01T06:00:00Z

Barbara Williams of Accenture shares her views on the talent management challenges facing retailers and why retailers need a new approach

MOST Work Measurement Systems: Accenture Managerial Operation Sequencing

1900-01-01T06:00:00Z

Accenture’s MOST work measurement systems help measure and track productivity by providing the means to determine the time it takes to perform a task.

The Sports Authority: Improved Logistics Process

1900-01-01T06:00:00Z

The Sports Authority is the world's largest full-line sporting goods retailer.

Oracle Services for the Retail Industry

1900-01-01T06:00:00Z

Enterprise solutions like Oracle Retail play a central role in creating distinctive capabilities, a key building block for high performance in consumer goods and retail.

Oracle Retail Solutions

1900-01-01T06:00:00Z

Working with Oracle, Accenture is helping retailers infuse customer insight into four key areas—retail planning, merchandise management, supply chain management and retail point-of-service—helping clients achieve high performance with Oracle Retail Solutions.

The Home Depot: SAP Business Transformation Solution

1900-01-01T06:00:00Z

Learn about The Home Depot’s progress on its multi-year journey to transform more than 2,000 stores.

Staples: Lean Six Sigma

1900-01-01T06:00:00Z

Accenture’s help with the Staples Lean Six Sigma program has been the impetus for dozens of improvements that have generated tens of millions of dollars in benefit for Staples and produced a 10-fold return on the company’s investment in the process improvement program.

Precision Pricing for the Retail Industry

1900-01-01T06:00:00Z

Setting the right price for retail products, once a relatively simple act, is these days proving a much more complex thing to do—yet pricing remains central to the achievement of high performance for retailers.

SAP Services for the Retail Industry

1900-01-01T06:00:00Z

Enterprise solutions like SAP help businesses reach high performance in the retail industry.

Staples: Supply Chain Process to Maintain High Performance

1900-01-01T06:00:00Z

Accenture helped Staples to sustain its high levels of performance and market dominance by transforming its supply chain.

Retail Solutions for the Communications Industry

1900-01-01T06:00:00Z

The Accenture Retail Solution for Communications is a comprehensive suite of analytical assets, methodologies and implementation services that drive growth, customer retention, and savings.

Retail Store Systems for High Performance

1900-01-01T06:00:00Z

Retail store systems are on the frontline of the drive to achieve operational excellence—the key to competitive advantage now, and in the future.

Accenture Supply Chain Academy: Supply Chain Learning for Retailers

1900-01-01T06:00:00Z

Given its increased importance-and its increased vulnerability-the supply chain is more critical than ever for achieving high performance in the retail industry.

Toys “R” Us: Inventory Management

1900-01-01T06:00:00Z

Accenture helps Toys “R” Us improve store labor and inventory management efficiency, significantly improving operating costs and top line performance.

Wal-Mart: Pulling Further Ahead with Accenture Training Program

1900-01-01T06:00:00Z

Read how Accenture Supply Chain Academy helped Wal-Mart develop an online Retail Supply Chain Certification.

Retail: Creating a > Experience for Customers

The next wave of retail is happening now. And Accenture sees a future ripe with opportunities to serve customers better than ever before.

Creating a > Experience through Mobility

Mobile technologies are revolutionizing how people shop. They allow consumers to compare prices with those of rival providers while in-store. And they are reshaping the role of both salespeople and technology in delivering a compelling store experience.

Retail: Speed to Customer

Our Speed to Customer offering helps retailers succeed by being right and being fast by playing a clearing-house role to identify and deliver the right products at the right pace.

Women’s Wear Retailer: Automated Warehouse Distribution

By eliminating major supply chain constraints, this women’s wear retailer was able to distribute additional stock which translated into higher sales.

Leading European Department Store: Customer Loyalty Managed Services--Project Snapshot

Accenture is working with a leading European department store to implement a customer loyalty managed services program that will improve its performance.

Retail: Effective Enterprise

Our Effective Enterprise Offering helps clients to better design, automate, enhance, or scale their back office functions through more effective use of technology, implementing shared services, improved workforce processes and management, and outsourcing.

Instant Content Reporting - Retail Industry

The Instant Content Reporting prototype automates and accelerates the retail checkout function by approximately 200 percent by using smart sensors and embedded tags.

Online Auction Price Prediction and Insurance - Putting Data to Practical Use

Data is now more readily available than ever before. Oceans of the stuff. Data, however, is not necessarily synonymous with information. Getting information from data takes wisdom.

Retail: Segment & Industry Overview

Read Accenture’s report about retailers who know what their customers want and are willing to pay-across segments and channels-can maximize profits and achieve high performance.

Retail: Accenture ERP Global Operations

Our ERP Global Operations (Retail) offering leverages Accenture’s long-standing leadership in retail systems implementation and integration by helping retailers replace and continuously upgrade core retail systems, particularly as Cloud and Saas solutions evolve.

Building High Performance through Workforce Performance Excellence - Retail Industry

Accenture's workforce performance approach helps retailers plan and implement programs to execute their business strategies and gain competitive advantage.

Physical Media Tracking

In response to the ever-growing demand for greater operational efficiencies and improved revenues, retailers are taking a closer look at their supply chain processes and infrastructures.

Project Snapshot: Major Big Box Retailer: International SAP Retail Deployment

Accenture has been working with a major “big box” retailer to deploy a common SAP platform, enabling the client to launch and run new international businesses.

Project Snapshot: Global Fast-Food Franchisee: IT Infrastructure Optimization

Accenture will help a franchisee of a global fast-food chain standardize and consolidate its IT infrastructure platform within eight months, with minimal business disruption.

Leading Global Retailer: Application Outsourcing Services--Project Snapshot

Accenture is supporting the creation of a multi-country competence center for the back-office operations of a leading global retailer.

Project Snapshot: Grocer/Wholesaler: Oracle Retail Implementation

Accenture has won a competitive bid to help a grocer and wholesaler consolidate its 15 brands onto a common business and technology architecture that’s based on Oracle Retail.

A.S. Watson: Oracle Retail Solution Implementation

Accenture helped the A.S. Watson Group achieve high performance with the implementation of an Oracle retail solution and common sets of merchandizing processes and systems and supply chain capabilities.

Retail: Speed to Customer

Our Speed to Customer offering helps retailers succeed by being right and being fast by playing a clearing-house role to identify and deliver the right products at the right pace.

House of Fraser: Merger and Acquisition Services

London-based House of Fraser PLC is one of the United Kingdom's leading department store chains.

Project Snapshot: Leading South African Retailer: SAP Retail Implementation

Accenture is working with a leading South African retailer as its main implementation partner on an SAP-enabled business transformation.

Carrefour: Finance and Accounting Shared Services

When Carrefour, the world's second largest retailer, adopted a new global vision the company needed consistent systems across the organization.

The High Performance Supply Chain Study

Effective supply chain mastery has become an increasingly critical factor to achieving high performance.

CJ Home Shopping: Transforming Multichannel Operations -- Summary

Accenture helps transform CJ Home Shopping multichannel operations to position the retailer towards high performance.

Conbipel: Enterprise Performance Management

Read how Accenture helped Conbipel move to Hyperion to improve its enterprise performance management and achieve financial and planning excellence.

Conbipel: Customer Relationship Management

Accenture worked with Conbipel to create a customer relationship management model that would improve the retailer’s in-store operations, provide a deeper understanding of customer buying patterns and increase loyalty revenues.

Risk Management Credential: Helping Multichannel Retailer go from Risk Assessment to Sustainable Risk Management

Read how Accenture helped this multichannel retailer develop a sustainable risk management program.

Top Retailer: Oracle Retail Solutions

To meet the needs of an increasingly affluent population, the client's supermarket chain recognized the opportunity to completely overhaul its customers' shopping experiences.

Procurement BPO: Services Overview

Procurement has already established itself as a key lever for driving down costs—but in today’s economy that is not enough for high performance. Chief procurement officers and chief financial officers are increasingly turning to business process outsourcing (BPO) to help them deliver deeper business benefits.

Retail: Customer-Infused Retailing

Our Customer-Infused Retailing offering is an end-to-end, scalable solution for generating near real-time customer insight, strategy, analytics, marketing and promotional execution across multiple channels and customer response models.

Edcon: Finance and Accounting BPO

Enabling high performance with a robust finance and accounting business process outsourcing arrangement.

China Division of Restaurant Company: E-procurement System Implementation--Project Snapshot

Accenture is implementing a new e-procurement system for the China division of one of the world’s leading fast food restaurant companies, leveraging the Accenture Strategic Sourcing methodology.

Retail: Integrated Channels to Customers

Our Integrated Channels to Consumer offering helps to transform and integrate customer engagement to deliver seamless consumer experiences that enhance conversion rates and shift store networks to flexible technologies such as Cloud—driving holistic store solutions, uniting operations, and improving workforce optimization.

Findus: Business Intelligence, Reporting and Data Project

Read how Accenture helped Findus to develop a business intelligence strategy that would allow it to leverage its data for more effective decision-making.

European Home Improvement Retailer Strategy: Five-Year Support Program--Project Snapshot

Accenture is working with a major DIY/home improvement retailer in Europe to develop a company-wide strategy.

Fortune 500 Department Store Chain: Diagnoses and Improves Organic Search Ranking – Project Snapshot

Underperforming in organic search led this Fortune 500 department store chain to review its Web presence.

Géant Casino: Pricing Strategy

Géant Casino wanted to create a customer-focused organization. Accenture set out to improve customer focus by developing a new pricing strategy well-supported by all relevant stakeholders.

Mass Affluence: 7 New Rules of Marketing to Today's Consumer

In 1970, one out of every 27 households earned a six-figure income. Now that ratio is closer to one out of seven.

Make it Happen Video

This fun and fast-paced video highlights the rise of multi-channel, innovation, and the future of the customer experience in the retail industry.

Women’s Wear Retailer: IT Outsourcing

By outsourcing IT service delivery to Accenture, this women’s wear retailer now boasts an IT capability that is both flexible and based on leading practices.

Sainsbury’s: Multichannel Growth Strategy

Read how Accenture helped Sainsbury’s build a multichannel strategy that is growing customer loyalty.

Digital Marketing – Video

Read about Accenture and Avanade building digital marketing solutions based on the latest Microsoft technologies.

Leading Apparel Company in Asia Pacific: SAP Retail Deployment--Project Snapshot

Accenture is working with one of the world’s largest apparel companies to implement SAP Retail within its fast-growing Asia business, beginning with China and Hong Kong.

Make it Happen—A Video on Digital Consumers

Read more about Accenture’s quick video providing insight into Internet usage growth and where the digital consumer is going to get their information.

Leading Canadian Retailer: SAP Retail Deployment--Project Snapshot

Accenture is working with one of Canada’s leading retailers to implement an SAP Retail solution, the largest deployment of this solution in the industry and unprecedented at this scale.

Leading Nordic Retailer: Oracle ERP and Finance Implementation--Project Snapshot

Accenture is working with a leading Nordic retailer to implement an Oracle ERP and finance program that will lead to high performance.

Global Apparel Retailer: Workforce Performance System

Accenture worked with this global retailer to implement a workforce performance system to automate time-consuming tasks—leading to greater payroll accuracy and reduced administrative and labor costs.

Leading South African Retailer: Oracle Retail Deployment--Project Snapshot

Accenture is working with one of South Africa’s leading retailers to implement an Oracle Retail merchandising, planning and replenishment solution.

Sonae Sierra: Creating an Innovative Opportunity Management Solution for Real Estate to Enable High Performance

Accenture helps Sonae Sierra create an innovative opportunity management solution for real estate to enable high performance.

Retail: Outsourcing

Our Outsourcing capabilities are core to our Retail practice, providing retailers with the tools they need to develop an end-to-end outsourcing strategy, implementation and delivery approach—from design through execution and management of a solution.

Otto Group: Corporate Responsibility

Read how Accenture helped Otto Group develop a world-class sustainability program.

Global Consumer Retailer: Lean Six Sigma

Accenture helped this global retailer customize Lean Six Sigma and drive the process improvements and innovation that would enable high performance.

Jessops: Inventory Management Outsourcing

Accenture helped Jessops select and implement a supply chain planning system that has improved product availability, reduced stock levels and improved forecasting activities.

Windows 7 Touch Technology Applications – Video

Read how Accenture and Avanade are bringing you the best of Touch Technology Applications, including Microsoft Windows 7.

Retail: Outsourcing

Retail: Customer-Infused Retailing

Retail: Accenture ERP Global Operations

On-Shelf Availability for the Retail Industry

Accenture can help retailers break the boom-or-bust cycles that characterize inventory management—and help them achieve high performance by maximizing on-shelf availability.

Pharmaceutical Retailer: Operational Transformation

Read how Accenture used analytics to help a pharmaceutical retailer achieve operational transformation and high performance.

Video: Evolving from Retail to "Me-tail"

Watch Accenture Video on evolving business from Retail to Me-tail and learn how we can help you to make it happen.

Inventory Planning and Replenishment Services for the Retail Industry

Enabling operational excellence in the retail supply chain: How Accenture’s Inventory Planning and Replenishment Services can enable high performance.

The Green Link to High Performance in Retail

Going green isn't just good for the environment—it's good for business too.

GS1 Nederland: Retail Category Management Virtual Training Development

Accenture worked with international nonprofit association GS1 Nederland to develop an interactive, Web-based training game for category management.

Project Snapshot: Post-Merger Integration for Leading Latin American Retailer

Accenture is working with one of the leading retailers in Latin America to implement a post-merger integration (PMI) program and achieve significant synergy savings.

Project Snapshot: Global Retailer: Customer/Employee Experience and Store Operating Model Transformation

Accenture is working with a leading global retailer develop a holistic employee and customer experience and redesign its store operating model.

In-Store Optimization for the Retail Industry

Accenture is helping retailers to develop new store format strategies, thereby driving high performance.

Missing! Online Sales for High Performance -- Summary

Retail Issue Briefing (Volume 1, June 2007)

Outsourcing for the Retail Industry

Accenture's vast pool of industry knowledge, technology know-how and global network of data centers help retailers to meet their performance goals.

Multi-Dimensional Shared Services, Multi-Industry Appeal

A presentation by LeAnne Andersen, vice president of Global Business Services at Best Buy; Lee Coulter, CEO of the Ministry Service Center at Ascension Health; and Gary Duncan, global shared services lead, Accenture, to the Accenture Global Shared Services Conference, Miami, Florida.

Retail: Segment & Industry Overview

Read Accenture’s report about retailers who know what their customers want and are willing to pay-across segments and channels-can maximize profits and achieve high performance.

Innovation Survey 2007: US Results

An Accenture survey of more than 600 US consumers has found that the majority of consumers use the Internet as part of the shopping process even if they go to stores to purchase or pick up items.

Retail: Integrated Channels to Customers

Talent Management for the Retail Industry

Accenture can help your company achieve high performance by streamlining talent management processes throughout the employee life cycle to enhance overall performance.

Accenture Customer Innovation Network

With unmatched industry expertise from our client experiences, customized workshops, proprietary research, and global staff of industry experts we challenge companies to think and act differently—from a consumer’s perspective—to achieve dramatic results.

Retail: Technology

Our Technology capabilities are core to our Retail practice, providing retailers with services, solutions and software to enable successful strategy, implementation and delivery of the latest retail technologies.