Outsourcing

How Analytics Is Driving a New Generation of BPO Solutions in the Health Industry

2012-02-03T06:00:00Z

A new generation of analytics-based BPO solutions is helping companies in the health industry generate higher-impact business outcomes.

Anoop Sagoo Provides Expert Perspective in a Series of “Outlook 2012” in Global Services . . .

2012-01-27T06:00:00Z

High-performing clients benefit from fourth-generation BPO partnerships that employ analytics, industry expertise and innovation to drive business value. Read more about the outlook for BPO in 2012.

Next-Generation Finance BPO: Getting Ahead of the Numbers

2012-01-18T06:00:00Z

Read how next-generation finance business process outsourcing (BPO) can help companies deliver value by being tailored to the specific needs of the company.

Making Mobile POS Happen: Five Ways Stores Can Better Compete and Grow

2012-01-16T06:00:00Z

Retailers need to invest now in mobile point of sale to keep up, not only with competition, but also with customers and the new technologies they’re bringing into stores with them.

From Quick Gains to Real Value: Major Trends in HR Outsourcing for 2012

2012-01-10T06:00:00Z

Read this cover story in HRO Today, which covers the predicted developments in HR outsourcing from a panel of experts.

Next-Generation BPO: Are You Ready?

2011-12-14T06:00:00Z

To benefit from next-generation BPO’s ability to deliver deeper business value, discover where you are on the evolutionary chain.

Collateral Management Services

2011-10-12T05:00:00Z

Accenture helps capital markets firms transform their collateral management architecture.

Clear View of the Cloud: The Business Impact of Cloud Computing

2011-09-15T05:00:00Z

To effectively capitalize on cloud-based business services, providers and clients alike must understand the impact of the cloud on customer service, IT products and the entire supply industry.

Achieving High Performance in Life Science Distribution through Outsourcing

2011-09-05T05:00:00Z

Read Accenture’s research on the Life Science Distribution through Outsourcing and learn how it can help to build competitiveness and drive shareholder value.

Strengthening the Public Transit Backbone: Optimizing Costs in the Age of Austerity

2011-09-05T05:00:00Z

Transit agencies are challenged with meeting their customer needs and budget constraints. They need to identify where they can restructure costs without devaluing services.

Accenture Underwriting Transformation Services

2011-08-26T05:00:00Z

Underwriting excellence can enable insurers to improve profitability and drive growth. Learn about Accenture Underwriting Transformation Services and how we can help you achieve high performance.

Deeper in the Value Chain

2011-08-19T05:00:00Z

Early generations of business process outsourcing services have now matured in terms of the added value they bring to companies. Outsourcing providers are now looking to use their broad industry knowledge and analytics-based insights to help their clients tap deeper levels of innovation and value.

TrainingIndustry.com Names Accenture to Its 2011 Top 20 Content Development Companies List

2011-07-01T05:00:00Z

TrainingIndustry.com has named Accenture as one of the top content developers in the training industry.

Accenture Named a Leader Among Comprehensive Finance and Accounting BPO Service Providers by Gartner

2011-06-29T05:00:00Z

A recent report indicates Accenture was named a “Leader” among comprehensive Finance & Accounting (F&A) BPO service providers, according to Gartner.

Accenture HR BPO Services Rated Positive in Gartner's MarketScope

2011-06-29T05:00:00Z

Accenture HR BPO Services has received a “Positive” rating, in Gartner’s MarketScope for Comprehensive HR BPO, published June 29, 2011.

Meeting the Challenges of Cloud Computing

2011-06-27T05:00:00Z

Although its potential upside is considerable, cloud computing is still young and suffering from growing pains. Here are four key challenges organizations must meet to realize mature value in the cloud.

Accenture and Carillion Receive Outsourcing Excellence’s Top Honor

2011-06-07T05:00:00Z

Read about Accenture and Carillion receiving an Outsourcing Excellence Award for the quality and value of their joint collaboration.

The Promise of Cloud Computing

2011-05-16T05:00:00Z

New research details how cloud computing can provide tangible business benefits—if it is backed by strong implementation, business sponsorship and a service ethos.

IAOP Ranks Accenture as Top Outsourcing Service Provider—Again

2011-05-09T05:00:00Z

For the fourth year running, the International Association of Outsourcing Professionals (IAOP) has ranked Accenture as the top outsourcing service provider globally.

The Finance & Accounting (F&A) BPO Market Landscape in 2011: Re-Emerging From the Recession, Re-focusing on Business Outcomes

2011-04-30T05:00:00Z

Read Accenture article on HfS research which suggests that the finance and accounting BPO market is set for renewed growth.

Accenture Wins Stevie Award for Sales & Customer Service

2011-04-01T05:00:00Z

The Accenture back-office team for BC Hydro has won the Stevie Award for Sales & Customer Service as the Back Office Customer Service Team of the Year.

Has the Cloud Made Outsourcing Obsolete?

2011-03-28T05:00:00Z

Many cloud enthusiasts—proponents of a simple utility model for providing business services—have written off outsourcing companies for dead. But the shakeup within the services industry has meant more complexity, not less, resulting in a critical new role for value-added outsourcing.

Research Firm Positions Accenture as a Leader in the Global Infrastructure Outsourcing Marketplace

2011-03-11T06:00:00Z

Learn about Accenture’s Infrastructure Outsourcing that has been designated as a leader in the global IT infrastructure outsourcing marketplace by Forrester Research Inc.

Contract Manufacturing in High Tech and Telecom: Managing Off-Balance-Sheet Liabilities

2011-03-09T06:00:00Z

Outsourcing to contract manufacturers can be an effective strategy to achieve high performance in the high-tech industry—but only if companies absorb the lessons of the past.

Outsourcing Opportunities and Strategies: Global Fund Manager Survey Report 2010

2011-02-07T06:00:00Z

The investment management industry has come under serious pressure in the wake of the credit crisis.

G&A Cost Reduction: Get Better Results by Bundling

2010-12-10T06:00:00Z

Companies in pursuit of high performance are increasingly outsourcing multiple back-office functions to a single provider, thus generating immediate and longer-term cost savings.

Ten Enterprise Learning Imperatives for a New Generation of Business Challenges

2010-12-01T06:00:00Z

Enterprise learning is now a strategic capability, given today’s challenges and pace of change. Executives should give priority to these ten learning imperatives.

The Coming of the Cloud Corporation

2010-10-01T05:00:00Z

Cloud computing is unleashing innovation among existing and new players in a way that underscores the continued importance of outsourcing providers.

The Analytics Advantage

2010-10-01T05:00:00Z

BPO Analytics builds on the extensive and high-quality data generated as part of a BPO relationship, enabling companies to achieve higher levels of analytical sophistication.

Billing for High Performance: Transforming Billing Operations through Business Process Outsourcing

2010-08-01T05:00:00Z

Key building block of high performance is distinctive capabilities – capabilities that enable high performers to out-execute the competition.

Core Competency 2.0: The Case For Outsourcing Supply Chain Management

2010-07-20T05:00:00Z

In this paper, Accenture’s Carlos Alvarenga and Pancho Malmierca argue that outsourcing more of the traditional supply chain functions is becoming a strategy to achieve high performance.

Agile IT: Reinventing the Enterprise

2010-06-15T05:00:00Z

An open technology and business environment, enabled by cloud computing and new outsourcing models, is creating a radically new approach to the delivery of business services and processes—and with it, a new, more flexible operating platform.

Engineering Talent for a New Era

2010-06-01T05:00:00Z

Augmenting a company’s engineering staff with outsourced services can be a way to reduce costs, manage variable staffing needs and drive local innovation.

Supply Chain Center of Excellence: Barcelona—Video

2010-05-27T05:00:00Z

The Accenture Supply Chain Centre of Excellence in Barcelona is an established node in the Accenture global network.

The Point: Maximizing IT Coming Out of the Downturn Podcast

2010-05-15T05:00:00Z

A framework for high performance application outsourcing

Expanding Network Capacity at Less Cost: The Future of Network Outsourcing

2010-05-01T05:00:00Z

Network executives are under pressure to increase capacity to meet the growing demand for data services, even as their companies struggle to reduce costs in light of continued economic uncertainty.

Aligning Buyer Capabilities and Outsourcing Strategies

2010-04-22T05:00:00Z

Outsourcing can act as a significant lever for high performance.

Bundled Outsourcing: Myths and Realities, Tradeoffs and Benefits

2010-04-22T05:00:00Z

Accenture looks beyond the myths at the real bundled outsourcing benefits and tradeoffs for companies wanting to achieve high performance.

China: Outsourcing Market Research Report 2009

2010-03-25T05:00:00Z

For the second year running, Accenture partnered with the China Council of International Investment Promotion (CCIIP) to provide a deeper understanding of the scope and scale of China’s outsourcing industry.

Industrialize and Innovate

2010-02-01T06:00:00Z

Outsourcing has succeeded because of its ability to reduce risk, drive standardization, increase productivity, and improve reliability and predictability—in other words, its ability to industrialize an ever-increasing range of business activities.

You’re Offshoring. Now What? -- Summary

2010-01-13T06:00:00Z

Most companies are already using offshoring to reduce the costs of supporting their applications.

Industrial Manufacturing: Outsourcing Procurement Operations to Improve Costs

2010-01-11T06:00:00Z

In the current economic environment, industrial manufacturers are under pressure to drive immediate and sustained cost savings.

To Bundle or Not to Bundle? Effective Decision Making for Business and IT Services -- Summary

2010-01-08T06:00:00Z

Groundbreaking research by Accenture and the Outsourcing Unit of the London School of Economics and Political Science analyses the reasons behind the choice to bundle or unbundle outsourced services.

Managed Infrastructure Services: A Platform Approach to Public Sector Value

2009-12-22T06:00:00Z

IDC white paper, December 2009

Network Outsourcing to Drive Cost-Effective Growth

2009-12-15T06:00:00Z

Network outsourcing is a way to achieve lower-cost service delivery while supporting long-term growth.

Transforming Business Processes in the Chemical Industry

2009-12-01T06:00:00Z

The outsourcing of activities in the chemical industry is not new.

General and Administrative (G&A) Cost Reduction: Get Better Results by Bundling—Video

2009-11-18T06:00:00Z

Recent market dynamics have changed everything, whether you’re talking finance, competition, strategy, or operations.

Betting on Science: Disruptive Technologies in Transport Fuels

2009-11-04T06:00:00Z

Accenture’s new research report, Betting on Science, Disruptive Technologies in Transport Fuels, identifies 12 technologies that have the potential to disrupt current supply, demand and GHG forecasts.

A New Value Proposition

2009-10-21T05:00:00Z

Over the past two decades, outsourcing has dramatically changed the way companies create and distribute value.

Sourcing and Procurement’s Untapped Potential: Leveraging Category Management

2009-10-07T05:00:00Z

Category management plays in a key role in helping companies become procurement masters.

Beyond Cost Reduction: Getting Real Business Value from HR BPO

2009-09-29T05:00:00Z

HR BPO has moved beyond cost reduction and now can play a strategic role in helping companies improve workforce performance, thus gaining the agility they need to prosper through the downturn.

Now is the Time to Outsource Finance and Accounting to Achieve High Performance

2009-07-10T05:00:00Z

Studies show the greatest changes in companies’ relative position within their industries occur in times of economic turbulence.

Outsourcing: All About the Business Case and the Delivery

2009-07-02T05:00:00Z

The Campbell Chronicles: An exclusive interview by Phil Fersht, First published on the blog Horses for Sources, June 2009

The Emergence of “Green Talent”: Lessons from the Internet

2009-06-25T05:00:00Z

Companies are seeing a rise in both the supply and demand for “green talent”—employees with the mindsets and skills to drive sustainability in an organization.

Achieving High Performance through Shared Services: Lessons from the Masters

2009-06-08T05:00:00Z

Shared services masters run their shared services organizations as high-performance businesses.

Gaming the System

2009-06-01T05:00:00Z

June 2009, Chief Learning Officer magazine (www.clomedia.com)

The Innovation Imperative: How HR can Elevate its Business Impact -- Summary

2009-05-14T05:00:00Z

The HR function plays a significant role in any company’s ability to innovate successfully and ultimately achieve high performance.

Operational Excellence: Choosing the Path that Works for You

2009-05-12T05:00:00Z

Businesses today face the dual challenges of the economic downturn and the long-term pressures of globalization.

Application Development and Maintenance: Costs and Complexity of Managing Suppliers

2009-05-08T05:00:00Z

Everest Research Institute White Paper, 2009

How Outsourcing Spares and Inventory Planning Drives High Performance

2009-04-14T05:00:00Z

Accenture’s research suggests firms can reduce costs by optimizing and outsourcing activities in order to focus on their core capabilities.

Achieving High Performance through Procurement Outsourcing

2009-03-30T05:00:00Z

Chief procurement officers say that the downturn is ''significantly affecting'' their procurement functions.

Customer Loyalty

2009-03-30T05:00:00Z

As brands become increasingly commoditized and competition fiercer, keeping and expanding customer relationships depends on the ability to create loyalty by delivering a customer experience tailored to changing customer needs and values and consistent with the brand promise.

Biofuels Study, Part Two: Biofuels' Time of Transition

2009-03-25T05:00:00Z

In spite of practical and political challenges, biofuels are gaining global momentum as a renewable and sustainable transportation fuel.

Learning Outsourcing, the Next Generation

2009-03-13T05:00:00Z

Driving high performance through a deeper outsourcing relationship focused on generating long-term value.

Industrializing HR Business Process Outsourcing Services to Drive High Performance

2009-03-12T05:00:00Z

Accenture’s research and experience shows that in order for HR business process outsourcing (BPO) to enable high performance, it needs to be industrialized.

Gaining Consumer Trust and Competitive Advantage through Sustainability

2009-02-11T06:00:00Z

Leaders use sustainability to drive high performance by approaching their current sustainability challenges as an opportunity to get closer to customers and find new business opportunities.

Managing Talent in Uncertain Times

2009-01-23T06:00:00Z

Cutting headcount unthinkingly during tough times can have long-term negative consequences.

Learning 2.0

2009-01-06T06:00:00Z

Driving High Performance with New Strategies, Tools and a Broader Mission

The Point: The Path to Success in Application Outsourcing

2009-01-06T06:00:00Z

Doing the right things right in IT

Operational Excellence: The New Force Driving High Performance Through Outsourcing

2008-12-18T06:00:00Z

Today's multinational companies are increasingly relying on a broad range of outsourcing options to drive efficiencies and greater business value.

China: Outsourcing Market Research Report

2008-12-01T06:00:00Z

China has had notable success in building a manufacturing industry based on its abundant, cheap labor.

Life Insurance BPO

2008-11-18T06:00:00Z

High-performance insurers take advantage of outsourcing as a strategic, quick, safe, dependable and efficient way to strengthen their operational capability in support of their business vision.

Control through Business Process Outsourcing - Insurance

2008-10-22T05:00:00Z

Why do so many insurance executives feel their stomachs knot at the thought of turning over a vital business function to an outsider?

How Insurers are Benefiting Twice from BPO

2008-10-15T05:00:00Z

Many insurers have used business process outsourcing to reduce costs and improve efficiency. It can also help them improve their workforce effectiveness and efficiency.

Driving Process Excellence Through a Capability Maturity Model Integration Assessment

2008-10-10T05:00:00Z

There is a maturing ability to link enterprise learning investments to business results. The Capability Maturity Model Integration can be used to assess learning development processes.

Driving IT Value in a Multisourced Environment

2008-10-08T05:00:00Z

Multisourcing—the use of multiple outsourcing providers—has become the de facto standard for IT outsourcing, but it does create a complex environment.

Business Process Outsourcing Goes Mission-Critical: Health Care Providers

2008-10-01T05:00:00Z

Elizabeth Guyton, executive-Health & Life Sciences, Accenture, argues that business process outsourcing (BPO) is now playing a strategic role in today’s health care industry.

Edcon Group: Application Outsourcing—Interactive Credential

2008-09-29T05:00:00Z

View the animated client success story of Edcon's application outsourcing initiative. View the interactive credential.

Achieving High Performance in the Utilities Industry through Strategic Outsourcing

2008-09-29T05:00:00Z

Outsourcing has come to the forefront of the global utilities industry, and continues to gain momentum as companies pursue high performance.

Canadian Satellite Radio: Application Outsourcing—Interactive Credential

2008-09-23T05:00:00Z

Helping Canadian Satellite Radio blast off on its path to high performance.

Bundle Up for High Performance through Outsourcing -- Summary

2008-09-23T05:00:00Z

Many companies successfully outsourced single business processes—but now many have reached a plateau.

Rising to the Top Down Under: Telstra, Australia's Leading Telecom

2008-09-04T05:00:00Z

How can companies rapidly develop workforce skills, at scale, to support a transformational business initiative?

Outsourcing and Procurement Mastery

2008-08-14T05:00:00Z

How Procurement Masters Leverage Outsourcing on the Path to High Performance

Operational Excellence: Insurance BPO

2008-07-29T05:00:00Z

Insurance firms today are increasingly relying on a range of outsourcing options to drive efficiencies and greater business value.

Mapping the Route to Business Transformation through IT Outsourcing -- Summary

2008-07-14T05:00:00Z

Many organizations fail to leverage their IT investments to gain competitive advantage.

Modern Industrialization: Re-defining IT Infrastructure in a Multi-polar World -- Summary

2008-06-11T05:00:00Z

Today, IT infrastructure is industrializing in much the same way that manufacturing did in the Twentieth Century.

Optimizing Your Applications Portfolio to Achieve High Performance -- Summary

2008-05-12T05:00:00Z

Organizations can achieve savings and business results by industrializing their applications development and maintenance, and then optimizing these applications.

The Changing Role of the Finance Organization in a Multi-Polar World

2008-05-08T05:00:00Z

Accenture’s third High Performance Finance Study shows the challenges facing the finance function in today’s multi-polar world—and outlines the practices leading companies are adopting to create a finance function that truly enables high performance in this environment.

Accenture Consumer Broadcast Survey 2008: Television in Transition

2008-04-23T05:00:00Z

Evolving consumption habits in broadcast media worldwide

World Travel and Tourism: Securing Sustainable Growth for High Performance

2008-04-16T05:00:00Z

With surging demand from emerging markets, the world travel and tourism industry is facing a sustainability challenge of unprecedented proportions.

Industrialize Your Applications Delivery to Achieve High Performance

2008-04-02T05:00:00Z

Accenture's experience shows that businesses can achieve savings and results—beyond those associated with labor arbitrage—when they industrialize their application development and maintenance processes.

In Sports or in Business, Analytics for the Win

2008-03-25T05:00:00Z

When France lost soccer's 2006 World Cup to Italy, many fans blamed French superstar Zidane, red-carded off the pitch for head-butting an Italian player.

Achieving High Performance in Media and Entertainment via Application Outsourcing

2008-03-20T05:00:00Z

In an evolving market where new digital distribution channels launch daily, entertainment companies must digitalize production and distribution infrastructure to streamline operations and cut costs.

Beyond Cost-Cutting—The Intangible Benefits of Finance and Accounting Outsourcing

2008-03-12T05:00:00Z

As organizations focus on growth, many are adopting a more holistic and transformational vision when it comes to outsourcing traditional back-office functions.

Managing Multiple Outsourcing Relationships

2008-03-12T05:00:00Z

Leading Practices for Keeping it Simple.

Learning When to Outsource Learning

2008-02-01T06:00:00Z

There was a time when the potential 20 percent cost savings alone were a sufficient reason to pursue an outsourcing solution for the learning and HR functions.

Accenture Earns 2007 Contact Centre of the Year Award

2008-01-23T06:00:00Z

Employee engagement and “calm during the storm” earn Accenture Utilities BPO Services a "Contact Centre of the Year" award.

Locking in on High Performance

2008-01-17T06:00:00Z

How the Accenture Business Interlock process can optimize the operational and strategic return on learning investments.

Give Learning a Branded Identity

2007-12-10T06:00:00Z

Growing numbers of HR executives and their learning professionals are establishing corporate universities within their companies as a means of delivering large-scale, enterprise learning in a way that can drive high performance for their organizations.

Application Testing Services: Are Yours Making the Grade?

2007-10-23T05:00:00Z

Competitive pressures have made technology a critical resource and put a premium on speed to market.

A Bold New Look for Global Sourcing

2007-09-15T05:00:00Z

The successful sourcing of critical business processes and IT functions in multiple locations around the world involves flawless delivery of work, often among several providers.

Connecting the Dots: Linking Enterprise Learning to High Performance

2007-09-04T05:00:00Z

Ellen Balaguer, John G. Higgins, Craig Mindrum

How to Achieve High Performance: Lessons from the Top 40 Utilities

2007-08-28T05:00:00Z

The Fortnightly 40 ranking celebrates a significant achievement for companies that have delivered superior financial performance on a number of balance-sheet and profit-and-loss metrics over three years.

High Performance in HR Outsourcing gives Companies More Control to Improve HR

2007-08-07T05:00:00Z

It may seem counter-intuitive, but outsourcing the operational management of HR processes actually increases your control over those same processes.

Biofuels Study, Part One: Irrational Exuberance?

2007-08-03T05:00:00Z

A global industry is emerging around the production, processing and distribution of biofuels (bioethanol and biodiesel).

On the Radar: Why the Boardroom is Renewing its Attention to Enterprise Learning

2007-08-01T05:00:00Z

Why is enterprise learning increasingly “on the radar” of senior executives, even receiving board-level attention?

Learning and Innovation in a Flat World

2007-08-01T05:00:00Z

More than 500 years ago, the explorer Christopher Columbus set sail from Spain in search of an overseas trade route to India, which could have meant untold riches for his royal patrons.

Getting Real Results from Your Purchase-to-pay Opportunities

2007-08-01T05:00:00Z

Executive leadership understands and awaits the substantial savings promised from internal change initiatives to control and manage indirect spend, but most continue to wait ... why?

Canadian Satellite Radio: Application Outsourcing -- Summary

2007-06-08T05:00:00Z

Canadian Satellite Radio Holdings Inc. operates as XM Canada™ through its subsidiary, Canadian Satellite Radio Inc. (CSR).

Ideal Timing and Approach for Bundled Outsourcing

2007-05-23T05:00:00Z

A special report from TechVentive, sponsored by Accenture. May 2007.

Gaining Altitude for High Performance: Achieving Growth in Air Cargo -- Summary

2007-02-08T06:00:00Z

The air cargo industry is set to boom, but many traditional operators could miss out completely as non-traditional competitors continue to gain ground.

Driving Successful Outsourcing through the Transformation of the Retained Workforce

2007-01-10T06:00:00Z

What steps must organizations take to ensure their retained workforce is able to perform at the levels needed to maximize the ROI of the outsourcing arrangement?

The Point: New Name of the Game

2006-12-19T06:00:00Z

The Growing Emphasis on Quality in Financial Services IT Outsourcing

Outsourcing: Letting Go to Gain Control

2006-08-31T05:00:00Z

Outsourcing, seen by some as a relinquishment of control over corporate activities, can provide distinct advantages to a company.

Outsourcing the HR Function: Possibilities and Pitfalls -- Summary

2006-07-26T05:00:00Z

"The HRO market is set to grow to $3 trillion over the next five years, and just over a third of HRO potential has been currently delivered," reported Dr. Anthony Hesketh, CRF Project Researcher.

Driving High Performance through Outsourcing: Achieving Process Excellence

2005-01-07T06:00:00Z

The primary motivation for outsourcing is cost, but many companies worry about the effects of a possible loss of expertise.

Achieving High Performance through Outsourcing

2004-12-23T06:00:00Z

Our research finds that outsourcing is no longer used as just a cost-cutting tool; it also offers a host of high performance benefits to automotive companies.

Outsourcing for Radical Change

2004-02-25T06:00:00Z

If you’re looking for a serious infusion of life-blood into your company, transformational outsourcing could be the answer.

Outsourcing in Government: Pathways to Value

2003-05-01T05:00:00Z

Accenture's second annual report on the state of global government outsourcing examines 23 governments and identifies consistent outsourcing themes from around the world.

Xstrata Nickel: Outsourcing Enables Better Control of Data and Spending

1900-01-01T06:00:00Z

Read about Xstrata Nickel outsourcing its SAP support to Accenture, the latest manifestation of a long and fruitful relationship.

Business Process Outsourcing (BPO): Services Overview

1900-01-01T06:00:00Z

The key to outsourcing is finding a BPO services provider with a superior reputation and documented industry and functional experience.

Application Outsourcing: Services Overview

1900-01-01T06:00:00Z

Accenture believes application outsourcing isn’t about what you can subtract from a business. It’s about what you can add.

Procter & Gamble: Interactive Product Management

1900-01-01T06:00:00Z

Accenture and Procter & Gamble demonstrated that high performance can be delivered by leveraging a global delivery network, a collaborative approach and a commitment to achieving marketing excellence in the digital world.

Accenture Payment Services

1900-01-01T06:00:00Z

Emerging technology and changes in consumer behavior are changing the payment landscape. Accenture Payment Services helps banks develop new strategies, operating models and capabilities for payments.

Procter & Gamble: Virtual Solutions BPO Services

1900-01-01T06:00:00Z

Read how Procter & Gamble (P&G) engaged Accenture’s Virtual Solutions BPO Services to manage its end-to-end global service delivery for 20 visualization centers around the world.

Accenture Credit Services

1900-01-01T06:00:00Z

Accenture Credit Services provide end-to-end mortgage processing capabilities.

Application Capacity: Services Overview

1900-01-01T06:00:00Z

Accenture IT Application Capacity Services offers cost-effective and flexible offshore, onshore and nearshore IT staffing services that can supplement your IT team when needed.

Application Development and Maintenance Services

1900-01-01T06:00:00Z

Application Development and Maintenance Services from Accenture offer the full scope of services to improve your return on IT spend.

Application and Infrastructure Outsourcing for the Consumer Goods and Services Industry

1900-01-01T06:00:00Z

Accenture’s application outsourcing services and infrastructure outsourcing services deliver proactive guidance to help create a technology environment that is flexible and responsive throughout the enterprise.

Application Management

1900-01-01T06:00:00Z

Keep your applications aligned with your business strategy with Application Management from Accenture.

Captive Services: Offshore IT Units

1900-01-01T06:00:00Z

Optimize your captive services resources to maximize business value.

Contractor Consolidation: IT Staffing

1900-01-01T06:00:00Z

Contractors are an important part of the IT staffing mix—Accenture can help your manage your contractors more effectively.

Application Testing: Services Overview

1900-01-01T06:00:00Z

Accenture's application testing services approach includes software testing services, execution and management, combined with Accenture’s world-class delivery professionals.

Accenture Cited as a Leader in European Application Outsourcing by Independent Research Firm

1900-01-01T06:00:00Z

Accenture’s application outsourcing services recognized for its diverse capabilities and a solid and differentiated value proposition.

SAS Group: Finance and Accounting BPO Arrangement

1900-01-01T06:00:00Z

Accenture helps SAS Group achieve goals through Finance and Accounting Business Process Outsourcing (F&A BPO) arrangement.

Airline Outsourcing Services—Navitaire: Services Overview

1900-01-01T06:00:00Z

In their pursuit of high performance, airlines outsource key business processes for a variety of reasons.

Finance and Accounting BPO: Services Overview

1900-01-01T06:00:00Z

CFOs across all industries share a common goal: to create a world-class finance organization. Today, that means more than an efficient and effective finance organization. To achieve high performance in a challenging global marketplace, companies are looking to their finance function for insights that will drive business improvement.

Finance and Accounting BPO Services: Profit Recovery and Analytics

1900-01-01T06:00:00Z

Accenture Profit Recovery and Analytics helps organizations drive toward high performance with innovative prevention, detection and recovery services applied to the procure-to-pay process.

Finance and Accounting BPO Services: Transaction Compliance & Analytics Tool

1900-01-01T06:00:00Z

For many companies, overpayments, data errors and inconsistent procure-to-pay processes are a constant reality and a multimillion-dollar hurdle on the path to high performance.

Health Administration BPO: Services Overview

1900-01-01T06:00:00Z

Leading health care companies have long used business process outsourcing (BPO) as a way to improve processes, speed transactions and reduce costs. Now they are looking to their outsourcing providers for even more in their pursuit of high performance.

Human Resources BPO: Services Overview

1900-01-01T06:00:00Z

Skilled employees are the foundation of true, long-lasting competitive differentiation. Companies have to attract and retain these key resources, and manage them effectively. To help them achieve high performance through Human Resources (HR) excellence, more and more companies are turning to business process outsourcing (BPO) to ensure their HR function operates at peak.

Insurance BPO: Collections and Disbursements Services

1900-01-01T06:00:00Z

Accenture Collections and Disbursements Services can help transform a common problem area into a source of competitive advantage.

Insurance BPO: Life and Annuity Policy Services

1900-01-01T06:00:00Z

Formerly called NaviSys, Accenture Life and Annuity Policy Services offers insurers a complete range of life policy solutions, from front-line sales to back-office administration.

Insurance BPO: Services Overview

1900-01-01T06:00:00Z

In today’s economy, leading insurers increasingly outsource business processes to Accenture to help them to streamline and simplify their operations—not just to take out cost, but to improve agility and free up budget and resources in ways that help their organization generate new business.

Insurance BPO: Pension Services

1900-01-01T06:00:00Z

Accenture Pension Services has built a base of more than 1 million members. We work directly with the HR departments of some 75,000 employers in 15 different industries.

Insurance BPO: Property and Casualty Claims Services

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Accenture can help insurers focus on sustainable differentiation, providing their customers and intermediaries service that builds loyalty and supports organic growth and high performance.

Insurance BPO: Property and Casualty Policy Services

1900-01-01T06:00:00Z

Accenture's Property and Casualty Policy Services can help insurers achieve high performance in a volatile market by modernizing their legacy environment and improving their operational efficiency.

Learning BPO: Services Overview

1900-01-01T06:00:00Z

Real competitive advantage comes from human talent—and that talent’s skills need to be kept refreshed and upgraded. Many of the world’s smartest companies are outsourcing their learning function to achieve this goal, and ultimately attain high performance.

SFR: Mobile Handset Testing Outsourcing

1900-01-01T06:00:00Z

SFR, the leading fixed/mobile alternative operator in Europe, introduces more than 100 different new mobile phone models a year.

General and Administrative (G&A) Bundled Outsourcing Introduction—Video

1900-01-01T06:00:00Z

With today’s challenges, our clients are being asked to do more, with less money and fewer resources. We believe our clients can achieve this balance by becoming “smart shoppers” by outsourcing the back office.

IDC Marketscape: Accenture a Leader in Global Outsourced Testing Services

1900-01-01T06:00:00Z

IDC white paper, July 2010

Supply Chain BPO: Services Overview

1900-01-01T06:00:00Z

As business has globalized, so have supply chains. In fact, supply chain excellence has become a lever of high performance.

Utilities BPO: Services Overview

1900-01-01T06:00:00Z

Utility companies around the world are looking for ways to respond to industry and market changes, while addressing the evolving needs of their customers. In response, new business models and technologies are emerging for power generation, transmission and distribution, retail and customer operations.

General and Administrative (G&A) Bundled Outsourcing Services Overview

1900-01-01T06:00:00Z

In their drive to reduce their operating costs and improve service at scale and speed, leading companies are bundling their main back-office functions and outsourcing them to a small number of providers.

Bundled Outsourcing: Services Overview

1900-01-01T06:00:00Z

In the current economic climate, bundled outsourcing can play a key role in helping companies to hone competitive edge and equip themselves to achieve high performance.

Channel Transformation for the Communications Industry

1900-01-01T06:00:00Z

In the face of flattening subscriber growth and the commoditization of traditional services, communications companies must improve customer loyalty and deliver value through improved interactions across all points of contact.

Major Global Retailer: Streamlining Transportation Operations -- Summary

1900-01-01T06:00:00Z

A major global retailer turned to Accenture for help establishing a new daily routing planning process to reduce the number of trips and overall kilometers trucks traveled while increasing overall capacity.

Application Outsourcing for Financial Services

1900-01-01T06:00:00Z

Our application outsourcing approach takes application development and application management to the next level.

Rhodia: Finance Outsourcing to Improve Competitiveness

1900-01-01T06:00:00Z

Outsourcing Rhodia's finance and accounting to a shared service center not only significantly reduced costs at the French chemicals maker, it also made Rhodia a leader in business process outsourcing.

Navitaire: Cloud Computing for Airlines

1900-01-01T06:00:00Z

For decades, airlines and other travel industry suppliers have relied on technology outsourcing companies to provide hosted services.

Manulife Japan: Application Management

1900-01-01T06:00:00Z

Manulife Life Insurance Co. sells and services a variety of life insurance and annuity products for customers throughout Japan.

II Sole 24 ORE: Application Outsourcing

1900-01-01T06:00:00Z

Il Sole 24 ORE is an Italian publishing group and a leader in media, publishing and advertising.

Marriott International: Application Outsourcing

1900-01-01T06:00:00Z

Bruce Hoffmeister, senior vice president-global information resources, Marriott International, explains how Accenture is helping Marriott, a leading lodging organization, manage global growth by providing ongoing support for its Oracle PeopleSoft financial systems.

Southern Company: Strategic IT Partnership

1900-01-01T06:00:00Z

Listen to Chris Foretich, director-application services, Southern Company, explain how Southern saves millions of dollars each year by using Accenture’s application outsourcing and offshore delivery services.

Mobile Operator: Outsourced Handset Capabilities

1900-01-01T06:00:00Z

The mobile handset market has experienced a huge increase in demand for customization, coupled with a surge in the number of handset models and more complex functionality incorporated into each handset.

Network BPO Services for the Communications Industry: Services Overview

1900-01-01T06:00:00Z

A comprehensive suite of outsourcing services that deliver improved quality, reduced costs, increased flexibility and assured resource capacity.

Corporate Operations for the Communications Industry

1900-01-01T06:00:00Z

Read about Accenture’s Corporate Solutions and capabilities for the communications industry that improves operational excellence across critical business functions.

Defense Outsourcing

1900-01-01T06:00:00Z

When budgets are stretched thin, outsourcing can provide a competitive advantage for defense agencies.

Software Development Outsourcing: Design, Build and Run

1900-01-01T06:00:00Z

The right software is vital to your business success, but developing it is a job for specialists: Accenture has the solution.

Application Outsourcing for the Electronics and High Tech Industry

1900-01-01T06:00:00Z

Accenture is the provider of choice for electronics and high tech companies. We understand the industry’s unique issues and offer innovative application outsourcing solutions.

Outsourcing Services to the Energy Industry

1900-01-01T06:00:00Z

Energy companies are looking to produce “quick win” savings, as well as improve efficiencies for the long term.

Engineering BPO: Services Overview

1900-01-01T06:00:00Z

Accenture Engineering BPO Services offers clients a way to reduce costs while driving innovation through engineering outsourcing.

Michelin: Global Co-managed Application Development, Maintenance and Support Model

1900-01-01T06:00:00Z

Michelin, one of the leading global tire companies, turned to Accenture for help in improving its capabilities in three core business areas: business intelligence; research and development; and manufacturing.

Microsoft: Outsourcing of Finance, Accounting and Procurement

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Microsoft is the world’s largest software company, with 92,000 employees in more than 100 countries and 2009 revenue exceeding $58 billion.

Media & Entertainment Technology Company: Finance & Accounting Outsourcing

1900-01-01T06:00:00Z

The company is a leading technology, systems and services provider for the media and entertainment industry.

Media Shopping S.p.A, a Subsidiary of the Mediaset Group: IT Outsourcing

1900-01-01T06:00:00Z

Media Shopping S.p.A, a subsidiary of the Mediaset Group, is taking advantage of innovative IT outsourcing services from Accenture to enable high performance.

Nokia Siemens Networks: One Team in Partnership

1900-01-01T06:00:00Z

Nokia Siemens Networks and Accenture Outsourcing Application Management Services

Infrastructure Outsourcing: Network Services

1900-01-01T06:00:00Z

The network environment is one of the most complex aspects of IT infrastructure.

Infrastructure Outsourcing: Services Overview

1900-01-01T06:00:00Z

Accenture's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these economic times.

Spanish IT Company: Application Outsourcing -- Summary

1900-01-01T06:00:00Z

Accenture’s application outsourcing arrangement helps this leading Spanish IT company penetrate the retail market and become a high-performance business with point-of-sale software.

Industry-specific BPO: Services Overview

1900-01-01T06:00:00Z

Accenture Industry-specific Business Process Outsourcing (BPO) Services address a wide range of business challenges with solutions customized for client’s specific needs.

HR Outsourcing—The Contract isn’t Everything

1900-01-01T06:00:00Z

HRO Today, December 2010

Global Electronics Manufacturer: Innovative Service Management

1900-01-01T06:00:00Z

Escalating service costs led an Asia-based global electronics manufacturer to invest in service management innovation to contain costs and sustain profitable growth. Its decision is paying off.

Sun Life Financial: Application Outsourcing

1900-01-01T06:00:00Z

Accenture helps Sun Life Financial with new levels of insurance business efficiency, including reduced costs and access to a global workforce through outsourcing.

Groupe DANONE: Global Business Process Transformation

1900-01-01T06:00:00Z

Accenture identified that a new enterprise resource planning solution based on SAP software would help Groupe Danone harmonize common practices and streamline information systems worldwide.

IT Transformation for the Communications Industry

1900-01-01T06:00:00Z

In today’s competitive communications marketplace, companies have an opportunity to build a sustainable competitive advantage through IT by rapidly assessing and exploiting new technologies.

Life Sciences: Enterprise Business Process Outsourcing

1900-01-01T06:00:00Z

Business Process Outsourcing (BPO) is a valuable strategy for life sciences companies seeking new ways to control costs, reduce risk, foster collaboration and increase transparency. Our standardized BPO services include finance and accounting, human resources and learning and procurement.

Outsourcing Services for the Pharmaceutical & Medical Products Industry

1900-01-01T06:00:00Z

We help forward-thinking life sciences companies use outsourcing as a strategic tool to transform their enterprise.

Grupo Antena 3: Business Process Outsourcing

1900-01-01T06:00:00Z

Accenture worked with Grupo Antena 3 to transform its end-to-end business processes for archival assets into a service-oriented organization.

Marketing Transformation for the Communications Industry

1900-01-01T06:00:00Z

Chief marketing officers are under increasing pressure to support their company’s aggressive growth and retention targets, while at the same time operating effectively and quantifying the impact of their investments.

Major Health Benefit Provider: Strategic Offshoring

1900-01-01T06:00:00Z

A major health benefit provider teams with Accenture Health Administration BPO Services to harness the value of strategic offshoring.

Large Industrial Equipment Manufacturer: Outsourced Learning Services

1900-01-01T06:00:00Z

Accenture helped this large industrial equipment manufacturer create a stable, streamlined and highly usable global learning infrastructure based on the Accenture Learning Management System.

Microsoft Application Outsourcing

1900-01-01T06:00:00Z

Managing your Microsoft technology investments is a vital prerequisite for success, but how to keep up with the pace of change? Outsourcing to Accenture could be the answer.

Network Operations for the Communications Industry

1900-01-01T06:00:00Z

Read how Accenture’s Network Operations solutions and services help Communications Companies deploy new and profitable networks and services.

Nonprofit Outsourcing Solutions

1900-01-01T06:00:00Z

Accenture’s experience and proprietary High Performance Business research reveals that organizations on the path to high performance have the ability to navigate periods of uncertainty and emerge even stronger.

Oracle Application Outsourcing

1900-01-01T06:00:00Z

Modernize your legacy systems to reduce risk, improve agility and lower costs: Accenture has the tools to help.

Leading Health Benefits Company: Enterprisewide e-Business Capabilities

1900-01-01T06:00:00Z

Over the years, Accenture has played a key role in helping this leading health benefits provider transition from a loose confederation of many brands into an industry giant with a clear strategic direction

Samsung Medical Center: IT Infrastructure Consulting - Accenture

1900-01-01T06:00:00Z

Samsung Medical Center (SMC), a subsidiary of Samsung Life and Insurance, is a leading provider of patient-centric healthcare in Korea and one of the country's best-known medical institutions.

Who’s Minding the Store?

1900-01-01T06:00:00Z

Barbara Williams of Accenture shares her views on the talent management challenges facing retailers and why retailers need a new approach

Outsourcing Services: Outsource for High Performance

1900-01-01T06:00:00Z

Outsourcing is a key enabler of high-performance businesses and governments—and Accenture’s outsourcing services now touch every industry and business process.

Business Process Outsourcing for the Retail Industry

1900-01-01T06:00:00Z

Outsourcing business processes is becoming a key strategic tool for retailers.

Talisman Energy: SAP Accounting & Finance BPO Solutions

1900-01-01T06:00:00Z

To ensure the profitability of its North Sea operations, Talisman Energy chose to outsource its back-office finance operations to Accenture.

SAP Application Outsourcing

1900-01-01T06:00:00Z

Accenture offers a full suite of application outsourcing services to help ensure that SAP remains your most valuable business tool.

Sal. Oppenheim: Enhancing Flexibility with Murex Core Trading

1900-01-01T06:00:00Z

Accenture applies Murex trading expertise and scalable resourcing to reduce IT costs and time to market for Sal. Oppenheim.

Global Delivery: Services Overview

1900-01-01T06:00:00Z

Accenture’s world-class delivery capabilities bring together our global reach, industry insights, innovative solutions, industrialized assets and deeply skilled professionals—all focused on generating measurable business value for our clients through reliable, cost-effective and consistently high-quality services.

Transformational Application/IT Outsourcing

1900-01-01T06:00:00Z

Use outsourcing to Accenture as a way to transform your application/IT landscape to continue progressing on the road to high performance.

Outsourcing Services in the Public Transportation Industry

1900-01-01T06:00:00Z

Accenture helps public transportation companies achieve high performance through application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing.

Delivering High Performance through Travel Back Office Services

1900-01-01T06:00:00Z

Many organizations are still using outsourcing as a blunt instrument for cutting cost through labor arbitrage.

ICAP: Application Development and Quality Assurance Improves Speed to Market

1900-01-01T06:00:00Z

ICAP is the world’s largest voice and electronic Inter Dealer Broker, with a strong presence in the three major financial markets: New York, London and Tokyo.

EMC Taps into Outsourcing to Launch New Business

1900-01-01T06:00:00Z

EMC engaged Accenture to provide customer-specific storage consulting services through a new business.

Aflac Japan: IT Application Maintenance and Support

1900-01-01T06:00:00Z

An insurance outsourcing arrangement with Accenture is helping Aflac Japan lower costs and increase shareholder value.

Large Insurance Company: Data Warehouse

1900-01-01T06:00:00Z

A new data warehouse freed a large insurance company from a tangle of legacy systems.

Global Technology Solutions Provider: SAP Application Development

1900-01-01T06:00:00Z

For this global technology solutions provider, its SAP platform is mission-critical and the foundation for high performance.

Leading Italian Retailer: Finance and Accounting Business Processing Outsourcing

1900-01-01T06:00:00Z

This leading Italian retailer turned to Accenture to help it achieve high performance by transforming its finance and accounting function.

Infineon Technologies AG: IT Outsourcing

1900-01-01T06:00:00Z

Infineon asked Accenture to move a complex, decentralized SAP implementation to a centrally controlled environment to reduce cost and free up resources.

Telstra: Learning BPO

1900-01-01T06:00:00Z

Telstra is Australia's leading telecommunications and information services company, with one of the best-known brands in the country.

Bankinter: Mutual and Pension Funds Administration

1900-01-01T06:00:00Z

Learn how Accenture helped establish a Mutual and Pension Funds Administration Integrated Service Center with Spanish commercial bank Bankinter S.A.

National Healthcare Group Singapore: Integrated Health Care

1900-01-01T06:00:00Z

The National Healthcare Group in Singapore turned to Accenture to help it deliver integrated health care across the patient management, procurement and finance areas.

Thomas Cook: Finance and Accounting Outsourcing

1900-01-01T06:00:00Z

Thomas Cook UK and Accenture develop a long-term, innovative finance and co-sourcing plan to drive growth and deliver high performance.

Navistar: Outsourcing Financial Processes

1900-01-01T06:00:00Z

Listen to Don Sharp, vice president and chief information officer at Navistar, explain how Accenture is helping Navistar transform its financial processes and systems and save costs.

Large Automotive Manufacturer: Human Resources Outsourcing

1900-01-01T06:00:00Z

European subsidiary of a large auto manufacturer achieves high performance by outsourcing its HR function to Accenture.

Large Insurance Company: Data Warehouse Outsourcing -- Summary

1900-01-01T06:00:00Z

This leading property and casualty insurer outsourced its enterprise data warehouse to Accenture.

Fonchim: Business Process Outsourcing

1900-01-01T06:00:00Z

Fonchim's BPO partnership with Accenture Pension Services has resulted in world-class, low-cost, administration processes for the fund as well as easy Web-based access to the latest information for all members.

US Department of Health & Human Sciences: Strategic Sourcing Program

1900-01-01T06:00:00Z

The U.S. Department of Health and Human Services realized it could utilize its purchasing power more effectively.

Net2Phone: Business Process Outsourcing

1900-01-01T06:00:00Z

Net2Phone outsourced its porting processes to Accenture in a multi-year business process outsourcing deal in 2005.

Leading Japanese Insurer: Application Outsourcing

1900-01-01T06:00:00Z

By outsourcing its applications to Accenture, this leading Japanese insurer benefits from an optimal mix of onshore/offshore sourcing and proven experience in helping life insurers reach high performance.

Microsoft and Accenture Win Most Strategic Award from Outsourcing Center

1900-01-01T06:00:00Z

The outsourcing solutions results in Microsoft's improved capability to grow top-line revenue and achieve significant bottom-line savings in operational costs.

Talisman Energy UK: Finance and Accounting Outsourcing

1900-01-01T06:00:00Z

Read how Talisman Energy UK decided to outsource back-office finance operations with Accenture's Finance and Accounting BPO services.

Accenture and AMREF Address Kenya’s Critical Nursing Shortage

1900-01-01T06:00:00Z

The African Medical and Research Foundation (AMREF) is an independent, nonprofit organization whose mission is to improve health and healthcare.

Avaya: Enterprise Learning Outsourcing

1900-01-01T06:00:00Z

Achieving High Performance through Transformational Learning Outsourcing.

Driving High Performance for the Egyptian Education Initiative

1900-01-01T06:00:00Z

Cisco and the E-Learning Competence Center turn to Accenture to develop learning curriculum in support of Egypt’s ground-breaking educational reform.

Virgin Media: Business Process Outsourcing

1900-01-01T06:00:00Z

Martin Wyke explains how Accenture helped Virgin Media with business process outsourcing (BPO) and transforming their IT landscape.

Telstra: Learning Outsourcing Solves Critical Talent Challenges and Delivers Strategic Flexibility

1900-01-01T06:00:00Z

Read how Telstra underwent a wholesale transformation with learning outsourcing to meet customers’ needs and thrive as a business.

KLM Royal Dutch Airlines: E-Learning Solution

1900-01-01T06:00:00Z

Accenture helps KLM Royal Dutch Airlines replace its training management system with a new e-learning solution.

Accenture: Procurement BPO

1900-01-01T06:00:00Z

Accenture is advancing towards high performance with a procurement outsourcing solution that has increased spend under management, reduced risk and produced performance improvements and innovation—all while driving bottom-line savings.

Madrid Health Authority: IT Outsourcing

1900-01-01T06:00:00Z

In its efforts to become a high-performance organization, the Madrid Health Authority had launched a strategic program to make health care services more accessible to patients and more responsive to citizens' needs.

Caixa Catalunya: IT Outsourcing

1900-01-01T06:00:00Z

By outsourcing its applications and IT infrastructure to Accenture, Caixa Catalunya has reduced costs, improved its function and, most important of all, created a platform for achieving high performance.

Canadian Satellite Radio: Customer Relationship Management Outsourcing

1900-01-01T06:00:00Z

Accenture worked with Canadian Satellite Radio to develop a billing and customer care solution that promoted high performance.

CanJet Airlines: Navitaire Web Hosting Services Helps with Server Capacity

1900-01-01T06:00:00Z

With the sudden collapse of a key competitor, CanJet turned to Accenture subsidiary Navitaire to quickly develop and implement a solution to increase server capacity for their online booking reservations website.

Canon: Finance and Accounting BPO

1900-01-01T06:00:00Z

Canon Europe greatly improves productivity and efficiency by contracting with Accenture for finance and accounting BPO services.

Microsoft: Order Management Services

1900-01-01T06:00:00Z

Microsoft Teams with Accenture to Achieve High Performance.

Dabur India Ltd.: Operational Excellence and Competitive Advantage

1900-01-01T06:00:00Z

Accenture helped Dabur by implementing a new sales and distribution strategy, supply chain management capability, optimizing ERP capabilities and outsourcing IT operations.

Procurement Outsourcing Everest Market Research Report

1900-01-01T06:00:00Z

Read about Accenture emerging as a 2010 Star Performer in PO market in Everest research on Procurement Outsourcing Annual Report.

Delta Air Lines: High Performance through Financial Outsourcing

1900-01-01T06:00:00Z

Delta Air Lines partnered with Accenture in a financial outsourcing agreement, transitioning its European finance and accounting functions to Accenture to improve visibility, service levels and cost-saving solutions.

Depository Trust and Clearing Corp.: Business Process Outsourcing

1900-01-01T06:00:00Z

Depository Trust and Clearing Corp. (DTCC) teamed with Accenture to create a dynamic platform to automate the processing of corporate announcements.

Edcon: Application Outsourcing

1900-01-01T06:00:00Z

Facing significant business challenges and struggling to meet its financial targets, the Edcon Group believed that a new approach to IT management would be a key component of a comprehensive plan to place the company back on a path to high performance.

Virgin Media: Procurement Transformation

1900-01-01T06:00:00Z

Virgin Media was formed through the March 2006 merger of the UK’s two largest cable companies—NTL and Telewest—and the subsequent acquisition of Virgin Mobile in July 2006.

Educational Testing Service: Supply Chain Outsourcing

1900-01-01T06:00:00Z

Founded in 1947, Princeton, New Jersey-based Educational Testing Service (ETS) was established to develop, administer and score tests for its sole client, the College Board.

Leading Electrical Utility Company: Transformation and Outsourcing of Finance Function

1900-01-01T06:00:00Z

Accenture helped this electrical utility company simplify and standardize its financial processes and information management architecture model to provide a scalable platform for future growth.

Eurovia: Standardizing IT Systems on an SAP Solution

1900-01-01T06:00:00Z

One of the first construction companies in Europe to implement an integrated SAP IT system, Eurovia wanted to standardize its IT systems and processes using an SAP solution.

KPN: Order Processing and Engineering Business Process Outsourcing

1900-01-01T06:00:00Z

KPN is the leading telecommunications and information and communication technology (ICT) service provider in the Netherlands, offering wireline and wireless telephony, Internet and TV to consumers, as well as end-to-end telecom and ICT services to business customers.

Engineering Services and Business Process Outsourcing for the Aerospace and Defense Industry

1900-01-01T06:00:00Z

Consensus is forming around the value that business process outsourcing (BPO) can provide to aerospace and defense companies.

Outsourcing Leadership Telestration

View our telestration video that provides an overview of Accenture's history and leadership in outsourcing.

Accenture Payment Services: Card Payments

Card payments are becoming an increasingly important part of a financial institution’s business. With structural and regulatory shifts, it is one of the few remaining areas for revenue growth.

Accenture Payment Services: Payments

Banks that reinvent their payment systems can achieve high performance by enabling more competitive and customer-centric operations. Simplification and industrialization are critical considerations.

Accenture Celebrates 20 Years of Outsourcing in Asia Pacific

2011 sees the 20th anniversary of Accenture’s first outsourcing contract in Asia Pacific.

Accenture Sponsors New BPO Resource Center

In recent years, business process outsourcing (BPO) has moved beyond simple cost reduction for basic back-office functions.

Renfe: Distribution and Reservation System Renewal

Accenture helps Renfe Operadora, the national network of Spanish Railways, develop and implement distribution and reservation system renewal and strategic commercial capabilities.

Procurement BPO: Services Overview

Procurement has already established itself as a key lever for driving down costs—but in today’s economy that is not enough for high performance. Chief procurement officers and chief financial officers are increasingly turning to business process outsourcing (BPO) to help them deliver deeper business benefits.

Business Process Outsourcing for Indirect Spend

Companies in heavy industries face different types of challenges in today's global economy.

Siam Cement Group: Information Technology

Long a major force in building Thailand's industrial strength and know-how, Siam Cement began the 21st century as a restructured, refocused group of companies that are leaders in their respective industries.

Accenture Finance and Accounting BPO Values and Benefits

Employing unique, proven assets and tools to reduce risk and increase the effectiveness of finance operations, Accenture Finance and Accounting BPO works closely with finance leaders to help them achieve high performance through quantifiable improvements including:

Finance and Accounting Business Process Outsourcing for the Communications Industry

The benefits of outsourcing for communications companies are numerous. It lowers costs and improves services. What's more, outsourcing routine finance-related tasks frees resources so you can focus on finding value generators.

Finance and Accounting for the Communications Industry

In a drive to achieve high performance, communications companies need to ramp up their finance and accounting function.

Billing for High Performance: Transforming Telcos' Billing Operations through BPO

As telecommunications companies are pressured to improve their billing, they are turning to outsourcing to gain access to new billing skills, capabilities, practices and resources.

Application Outsourcing for the Communications Industry

Accenture's application outsourcing services helps our communications industry clients address key issues in a converging business landscape and achieve high performance.

Enterprise Performance Management Outsourcing

From production costs to pricing to new opportunities, information demands at businesses is ever increasing.

Outsourcing Services for the Health Provider Industry

Health providers are discovering, as many industries have already learned, that thriving in a competitive marketplace means concentrating their talent and experience on what they do best, and offloading non-core services and administrative functions to vendors who can do them better, faster and economically.

TrainingIndustry.com Ranks Accenture Among Top 20 Training Outsourcing Companies

TrainingIndustry.com released its list of Top 20 Training Outsourcing companies on April 7, 2011. Accenture formed part of this elite group, which is developed by TrainingIndustry.com after an annual assessment.

Transformational Outsourcing in the Payer Industry

Accenture's transformational outsourcing solution combines our strengths in outsourcing with those of our consulting business.

Human Resources and Learning Services for the Insurance Industry

Two surveys conducted recently by Accenture among insurers worldwide reveal, firstly, that more than 80 percent of carriers regard organic growth as a critical priority, and secondly, that most insurance executives believe their workforces lack the capability to differentiate the organization and outperform the competition.

Women’s Wear Retailer: IT Outsourcing

By outsourcing IT service delivery to Accenture, this women’s wear retailer now boasts an IT capability that is both flexible and based on leading practices.

Infrastructure Outsourcing: Data Center Services

Organizations must derive maximum value from data center investments and address data center security and compliance issues against the backdrop of rapid market change and business growth, posing challenges for costs, exposure and liability.

Workers’ Compensation Board-Alberta: Application Outsourcing

The Workers’ Compensation Board (WCB)-Alberta is a not-for-profit mutual insurance corporation funded entirely by employers.

Global Airline: Revenue Management System

Accenture helps major airline company located in Asia achieve high performance with new revenue management capabilities for its growing cargo business.

Infrastructure Outsourcing: Security Services

Business requirements for mobility and interconnectivity on a global basis have eroded the perimeter of the enterprise.

Leveraging Category Management to Achieve High Performance Podcast

The economic meltdown of 2008-09 set companies around the world a challenge: how to reduce costs without losing sight of their long-term vision.

Infrastructure Outsourcing: Service Desk

Business end users are benefiting from increasing availability and diversity of applications and devices, driving increased expectations for technical support wherever and whenever they need it.

Business Process Outsourcing: Accenture Insurance Services

Leading insurers are increasingly turning to outsourcing to help them achieve high performance through operational efficiency.

Outsourcing Services for the Insurance Industry - Accenture

Like high performers in other industries, insurers are increasingly using outsourcing as a strategy to transform business functions and gain competitive advantage.

The Point: The Great Transformation - Business Process Outsourcing in the Financial Services Industry

Business Process Outsourcing as the Next Step in the Evolution of Financial Services.

Large APAC Bank: Finance and Procurement BPO

Read Accenture’s report on how through outsourcing its finance and procurement BPO functions, this large APAC bank was able to achieve high performance.

A Shared Perspective on the Future of Shared Services

A group presentation to the Accenture Global Shared Services Conference, Miami, Florida.

Government Outsourcing Services: Improving Government Efficiency with Accenture

In these challenging times, public service organizations must provide fast, efficient services in the face of tightened budgets and increased citizen expectations, often with inflexible or outdated technology infrastructure and a shrinking workforce.

Life Sciences: Enterprise Business Process Outsourcing Research and Insights

Enterprise business process outsourcing can help life sciences companies raise organizational effectiveness, improve cash flow and liquidity, position them for growth, achieve rapid and sustained cost management and accelerate “speed to results.”

North American Mining Company: Realizing IT Savings

Global pressures have depressed commodity pricing and escalated competition over the past decade, forcing down mining industry earnings.

Accenture Claims Transformation Services

Read about Accenture Claims Transformation Services and learn how transforming the claims function can offer significant gains in business performance and customer service.

Retail: Outsourcing

Our Outsourcing capabilities are core to our Retail practice, providing retailers with the tools they need to develop an end-to-end outsourcing strategy, implementation and delivery approach—from design through execution and management of a solution.

Microsoft’s BPO Endeavor with Accenture: Creating an Operations Infrastructure to Support a Global Business

Read about Microsoft’s BPO endeavor with Accenture and learn how and why Microsoft outsourced its finance and procurement functions globally to Accenture.

Infrastructure Outsourcing: IT Spend Management

In today’s rapidly changing environment, economic and competitive pressures are forcing companies to re-examine the value generated from their technology investments.

Infrastructure Outsourcing: Workplace Services

Balancing the conflicting needs of the end-user community with corporate IT mandates has become a constant juggling act.

Global Excellence in Outsourcing Award for Accenture and Microsoft

The International Association for Outsourcing Professionals (IAOP) has awarded Microsoft OneFinance its 2011 GEO (Global Excellence in Outsourcing) award for Innovation. Microsoft OneFinance is a partnership between Microsoft and Accenture that provides finance, accounting and procurement services to Microsoft’s global subsidiaries.

Outsourcing for the Retail Industry

Accenture's vast pool of industry knowledge, technology know-how and global network of data centers help retailers to meet their performance goals.

Accenture: Human Resources BPO

The family partnership between Accenture and Accenture HR BPO Services has resulted in a true transformation in Accenture's HR organization and has revolutionized the way Accenture thinks about people matters, while achieving astounding results.

Multi-Dimensional Shared Services, Multi-Industry Appeal

A presentation by LeAnne Andersen, vice president of Global Business Services at Best Buy; Lee Coulter, CEO of the Ministry Service Center at Ascension Health; and Gary Duncan, global shared services lead, Accenture, to the Accenture Global Shared Services Conference, Miami, Florida.

Outsourcing and Procurement Mastery Podcast

Procurement mastery is not just about a better way to procure goods and services.

Dow Chemical: Application Outsourcing—Interactive Credential

Dow Chemical achieves high performance through Application Outsourcing.

Leading Global Retailer: Application Outsourcing Services--Project Snapshot

Accenture is supporting the creation of a multi-country competence center for the back-office operations of a leading global retailer.

Telefónica de Argentina: Application Outsourcing

Find out how Telefónica used application management outsourcing by Accenture for business application management of eight of 12 custom application groups.

Automotive Manufacturer: Application Maintenance Outsourcing

Accenture helps major automotive manufacturer gear up for high performance through a multi-year application maintenance outsourcing arrangement.

Retail: Outsourcing

Eurovia: Beyond Standardization Towards High Performance

Learn how Accenture helped Eurovia standardize IT systems via an SAP solution to harmonize global processes.

Kimberly-Clark: Engineering HR Service Innovation

In this article, HRO Today profiles Edwin Garcia, vice president-HR Strategy and Portfolio Management Office at Kimberly-Clark, the large manufacturer of consumer goods.

Theme Park Operator: Dynamic Distribution System — Summary

To regain control of its customer relationships and sales process, this theme park operator established a state-of-the-art dynamic distribution system.

Cometa: Insurance BPO Services

Accenture Insurance BPO Services helps Cometa achieve high performance through cost reduction and superior customer service.

Generali: Insurance BPO Services

By outsourcing to Accenture Insurance Business Process Outsourcing Services, Generali was able to integrate two acquisitions more speedily.

DHL Exel: Outsourcing Enables Transformation and Growth

Exel signed a 10-year outsourcing contract with Accenture covering the finance and accounting functions associated with Exel’s contract logistics business.

US Insurance Company: Application Outsourcing

Accenture’s innovative approach to outsourcing enables high performance and value for outsourcing clients.

Citrix Revs Up Product Training With e-Learning

Through an e-learning outsourcing arrangement, Citrix has improved its training ROI and doubled its course offerings in just six month.

Accenture Transaction Compliance and Analytics Enhances Finance Outsourcing Program

Innovative Accenture Transaction Compliance and Analytics capability sparks high performance for global energy.

Accenture and the High-Performance Learning Organization -- Summary

How Accenture Learning BPO Services is helping to drive high performance for Accenture with advanced, cost-effective and high-impact learning programs.

Jessops: Inventory Management Outsourcing

Accenture helped Jessops select and implement a supply chain planning system that has improved product availability, reduced stock levels and improved forecasting activities.

HOCHTIEF: Procurement Outsourcing

Accenture is managing the procurement BPO of non-strategic goods and services for HOCHTIEF—a Germany-based international construction services provider.

Drilling for Best-in-Class Capability: Captive/Outsourced/Local/Global BP

A presentation by Andrew Simpson, head of the BP Americas Business Service Center, to the Accenture Global Shared Services Conference, Miami, Florida.

Joint Munitions Command: Integrated Logistics

Read about Accenture helping the Joint Munitions Command in creating a detailed road map for developing an integrated supply chain.

Delta N.V.: Customer Care Outsourcing

Delta N.V. is one of the largest multi-utility companies in The Netherlands, based in Middelburg, the capital of Zeeland.

Edcon: Finance and Accounting BPO

Enabling high performance with a robust finance and accounting business process outsourcing arrangement.

Project Snapshot: Order to Cash BPO at a Leading Service Provider

Accenture is helping a leading service provider improve its performance by implementing order to cash BPO services.

Project Snapshot: Business Process Improvement at a Leading Bottling Company in Thailand

Accenture is helping a leading bottling company in Thailand enhance its performance through a business process improvement program.

Prudential UK: Business Process Outsourcing

Prudential chose to team with Accenture Learning Business Process Outsourcing Services to move beyond instructor-led training to increase the effectiveness of its sales force and support compliance with the UK Financial Services Authority regulations. The results have been impressive.

Leading Global Financial Services Provider: HR Payroll

The client is the largest bank in Germany and a global leader in financial services. When it needed to outsource its global human resources systems, it turned to Accenture.

Accenture Named Leader in HR BPO Services in IDC MarketScape Report

Accenture HR BPO Services named Leader in IDC’s MarketScape Worldwide HR BPO 2011 Vendor Analysis, published July 2011.

Outsourcing 2010: Summary of the Findings from IAOP’s State of Industry Survey

The International Association of Outsourcing Professionals, May 2010

Leading Apparel Company in Asia Pacific: SAP Retail Deployment--Project Snapshot

Accenture is working with one of the world’s largest apparel companies to implement SAP Retail within its fast-growing Asia business, beginning with China and Hong Kong.