Insurance

Business Intelligence: Enables Insurer to Lay Foundation for Profitable Growth in Norway

2013-05-06T05:00:00Z

Read how Accenture helped a Norwegian Insurer lay the foundation for profitable growth by enabling business intelligence.

Accenture Claim Components Software for P&C Insurers Scoops Two XCelent 2013 Awards

2013-04-17T05:00:00Z

Accenture Claims Components has received the XCelent Functionality and XCelent Service awards in the Celent review of claims systems for North American P&C insurers

Accenture Duck Creek Rating Software for P&C Insurers Wins Two XCelent 2013 Awards

2013-04-17T05:00:00Z

Accenture Duck Creek Rating software has won two awards in XCelent’s 2013 review of standalone rating systems for P&C insurers in North America.

Consumer Claims Survey: Driving Competitiveness and Growth through Superior Claims Service

2013-03-28T05:00:00Z

Read the Accenture Consumer Claims Survey and learn how personal lines insurers can improve overall competitiveness by thinking more holistically around claims capabilities.

Integrating Risk and Capital Management into Strategy and Planning - Key to Assessing Risk and Reward for Insurers

2013-03-18T05:00:00Z

Read how insurers should use ORSA compliance to move to integrated planning, and enhancing their decision-making capability.

Reducing Costs and Time to Market through Life Platform Modernization

2013-03-14T05:00:00Z

Platform obsolescence is a millstone which few life carriers can afford. The question is not whether to modernize, but when and how.

Responding to the Pressures of a Volatile Insurance Marketplace with Advanced Software Solutions

2013-03-12T05:00:00Z

Advanced software solutions can give insurers an important edge in a volatile market, helping them build flexibility into their products and speeding time to market through faster testing.

Digital Insurer: US P&C Consumer Survey: Growing in a Slow Market

2013-03-11T05:00:00Z

Accenture’s US P&C Consumer Survey shows customer channel preferences continue to evolve. To grow strongly, insurers must focus on the online direct or the integrated agent model – with enhancements.

Are You Getting the Most Value from Your Policy Administration Investment?

2013-02-15T06:00:00Z

Read Accenture’s summary report on how P&C insurers can drive the most value from their policy administration investments

Global Insurer: Regional Operating Model Transformation

2013-01-30T06:00:00Z

This global insurer turned to Accenture to design an IT transformation road map for its Asian operations. It now has a standardized, industrialized operating model to support growth in Asia.

Choosing the Right Path to Improving Claims Systems

2013-01-24T06:00:00Z

Read Accenture’s summary report on improving claims systems and learn more about the tactics insurers can use to respond to emerging trends in the insurance claims function.

Coming to Terms with the Dodd-Frank Act—Balancing Strategic Considerations and Tactical Implications

2013-01-15T06:00:00Z

Read how the Dodd-Frank Act can enhance a company’s competitive position and profitability.

Rethinking Risk in Financial Institutions: Making the CFO-CRO Partnership Work—Podcast

2013-01-07T06:00:00Z

Listen to Accenture podcast about rethinking risk and finance in financial institutions and learn more about making the CFO-CRO partnership work.

American Safety Insurance: Accenture Duck Creek Software

2012-12-06T06:00:00Z

Read how American Safety Insurance implemented Accenture Duck Creek software to streamline its processes and improve service.

The Digital Insurer: A New Era in Insurance—Cloud Computing Changes The Game

2012-12-06T06:00:00Z

Cloud computing provides insurers with IT services on a “pay-per-use” basis through Web-based applications. They are highly configurable, adaptable and scalable—with low initial investment and ongoing costs.

Data Quality: Improving Business Decisions While Addressing a Key Solvency II Requirement

2012-12-05T06:00:00Z

Read Accenture’s report on data quality and learn how insurers can use the data quality of Key Solvency II requirements to unlock real business value.

The Future of Claims: Exploring New Frontiers

2012-12-05T06:00:00Z

Read Accenture’s report on how insurers will need to rethink their claims strategy in order to remain competitive in a rapidly changing insurance marketplace.

A New Era of Policy Administration Systems for Small to Mid-Tier Life Insurance Carriers

2012-11-26T06:00:00Z

A new generation of life insurance policy administration systems brings affordable, advanced life insurance technology to smaller carriers.

Accenture Risk Management 2012 Risk Analytics Study: Insights for the Insurance Industry

2012-11-26T06:00:00Z

Accenture surveyed risk professionals to assess the support for, and maturity of, risk analytics technologies, tools, processes and talent within their organizations and across the insurance industry.

Applying Technology Solutions to Underwriting Large Commercial Risks

2012-11-26T06:00:00Z

Commercial underwriting, traditionally a manual process undertaken by experts, can leverage new tools to streamline workflows, automate tasks and reduce expenses, all while improving desired outcomes.

Data Quality: Improving Business Decisions While Addressing a Key Solvency II Requirement

2012-11-22T06:00:00Z

Read Accenture’s report on data quality and learn how we have developed a four-step methodology to help insurers improve their data reliability.

Accenture 2012 Risk Analytics Study: Insights for the Insurance Industry

2012-11-14T06:00:00Z

Read research from Accenture relating to the use of risk analytics in the insurance industry.

Major Italian Bank: iPad Mobile App Development

2012-11-08T06:00:00Z

Read how Accenture Mobility Business Integration Services developed an iPad mobile device application for a major Italian bank.

The Looming Global Analytics Talent Mismatch in Insurance

2012-11-02T05:00:00Z

Advanced analytics provide insurers with powerful new tools for insight-driven decision making. But a looming shortfall of qualified talent presents a major hurdle for carriers to overcome.

Rethinking Risk in Financial Institutions: Making the CFO-CRO Partnership Work

2012-10-22T05:00:00Z

Read Accenture's report about rethinking risk in financial institutions and learn how the CFO-CRO partnership can promote a more effective approach to risk management.

Accenture Experience Hub for Insurance—Video

2012-10-18T05:00:00Z

The Accenture Experience Hub allows insurers to deliver rich, multi-channel experiences in a highly scalable way.

Sustainable Energy for All: Opportunities for the Financial Services Industry

2012-10-02T05:00:00Z

Read how the financial services industry can help support sustainable energy for all by taking five priority steps.

Property and Casualty Insurance Equity Analyst Survey: Outperforming the Market in Uncertain Times

2012-09-25T05:00:00Z

What do equity analysts look for when rating a property and casualty insurance company? Accenture recently commissioned a survey of leading analysts from around the world to uncover what they want to see from a high-performing P&C insurer.

Insurance | Technology Trends in the Life Insurance Industry – Part One

2012-09-06T05:00:00Z

The right software choice is more important than ever to life insurers.

North American Life Insurer: Accenture Life Insurance Platform Implementation

2012-08-31T05:00:00Z

Faced with a number of legacy systems, this North American life insurer chose the Accenture Life Insurance Platform to improve speed-to-market, increase operational efficiency and meet rising customer expectations.

Reaping the Benefits of Analytics: For Insurers, Six Ways to Make Your Business Intelligence Smarter

2012-08-31T05:00:00Z

Many insurers are still struggling to achieve a 360-degree view of their customers. A primary reason is that senior executives are unaware of the opportunities their business intelligence systems can provide.

Cloud for Insurers: How Software as a Service is Revolutionizing Automated New Business and Underwriting Systems

2012-08-24T05:00:00Z

Life insurance companies are using software as service or life insurance SaaS to issue life insurance policies.

Running Your Business for Growth: Could Your Operating Model Be Standing in the Way?

2012-08-22T05:00:00Z

Insurers continue to use the same operating models and workflows they have relied upon for decades. Could new models be used to drive growth?

Accenture Technology Vision 2012: What it Means for Insurers

2012-07-18T05:00:00Z

Read Accenture's Technology Vision 2012 report and learn more about six insurance technology trends that will influence the insurance industry over the next three to five years.

Global Retirement Services Survey: Consumers See the Light as Retirement Shortfall Looms

2012-07-17T05:00:00Z

Accenture’s new survey shows that consumers realize they need to invest for their retirement, and are willing to do so now. This represents a huge opportunity for life insurers – but do they have the operating systems, the products and the distribution capabilities to take advantage of it?

High-Performance BPO Delivers Game-Changing Business Outcomes

2012-07-07T05:00:00Z

Accenture is helping numerous clients realize a new class of benefit from business process outsourcing (BPO).

Own Risk and Solvency Assessment (ORSA): Unlocking Business Value through ORSA Implementation

2012-07-05T05:00:00Z

Read Accenture's report on how implementing ORSA (Own Risk and Solvency Assessment) as part of Solvency II can help insurers gain added value from compliance investments.

Redefining High Performance in the Insurance Finance Function

2012-06-20T05:00:00Z

In an era when growth and expense reductions are mandatory, insurers must find new ways to deal with permanent volatility in the marketplace, workforce challenges, and the need to capitalize more fully on valuable data.

A New Risk-Adjusted Operating Model for the Insurance Industry

2012-06-15T05:00:00Z

Read how Accenture’s Risk-Adjusted Operating Model for Insurers can help integrate risk management into their business.

The Digital Life Insurer: Change Now to Get Ahead

2012-06-12T05:00:00Z

In addition to challenging macroeconomic conditions, the pace of consumer and technological change is like nothing ever seen before in the life insurance industry. The dawn of the digital era is set to radically transform the life insurance industry, extending the impact across the entire value chain and offering both opportunities and risks.

The Digital P&C Insurer: Change Now to Get Ahead

2012-06-08T05:00:00Z

In addition to challenging macroeconomic conditions, the pace of consumer and technological change is like nothing ever seen before in the P&C insurance industry. The dawn of the digital era is set to radically transform the general insurance industry, extending the impact across the entire value chain and offering both opportunities and risks.

Insurers and Social Media: Vast Potential, Significant Challenges

2012-05-23T05:00:00Z

For insurers, social media can provide a continuous, interactive customer experience, with opportunities to listen and to engage with individuals and communities in a highly personalized dialogue.

Global Insurer: Service Transformation — Vision and Program Development

2012-05-18T05:00:00Z

When this Australian insurer needed to improve its customer service, it turned to Accenture for help.

International Insurance Brokerage and Consulting Provider: Application, Development and Maintenance

2012-05-08T05:00:00Z

With a myriad of legacy systems gained from acquisitions hindering economies of scale, this brokerage turned to Accenture to consolidate numerous systems onto an integrated platform.

Chubb Specialty Insurance: Accenture Duck Creek Platform

2012-05-08T05:00:00Z

Chubb needed to gather and analyze data to assist with rating and evaluating specialty insurance risks. The company chose the Accenture Duck Creek platform to fulfill its needs.

U.S. Life Mutual Insurer: Achieving Process Excellence

2012-05-07T05:00:00Z

Accenture worked with a leading U.S. mutual life insurer to rethink and redefine its service model to meet new and emerging customer and agent expectations.

AmFed Companies: Accenture Duck Creek Platform Empowers Agents and Improves Speed-to-market

2012-05-01T05:00:00Z

AmFed’s expanding role as carrier, managing general agent and third-party administrator demanded a solution that could handle all of its processing needs, while enabling faster speed-to-market of new P&C products.

Global Insurer: Finance Transformation

2012-05-01T05:00:00Z

Accenture has worked closely with a global insurer to help define its finance vision, identify a target solution and develop an implementation roadmap for a common financial platform solution.

Auto-Owners Insurance: Accenture Duck Creek Insurance Policy Software

2012-04-26T05:00:00Z

Read how Accenture Duck Creek solution was selected by auto-owners insurance, needing to replace an older mainframe system, after successful proof-of-concept.

Towards Stronger Online Governance: The Accenture Digital Diagnostic Scan 2011

2012-03-28T05:00:00Z

Accenture analyzed more than 35,000 Web pages from 35 European banks and insurers, revealing an alarming “governance gap” in adherence to fundamental security principles and technical standards.

UK Motor Insurance: At the Crossroads? Why Business As Usual is Not an Option

2012-03-26T05:00:00Z

The UK motor insurance market is facing extremely challenging profitability, intense regulatory scrutiny and changing distribution channels, technology and consumer behavior. To survive, the status quo is not an option.

Empowering Agents to Employ Digital as a Competitive Weapon

2012-03-20T05:00:00Z

Insurance agents deliver strong person-to-person customer relationships while delivering distinctive customer experiences. Carriers can leverage this if they arm their agents to compete in a digital world.

Insurance: Achieving High Performance in Advice-Led Distribution

2012-03-20T05:00:00Z

A multi-trillion dollar opportunity confronts life insurers if they can access the huge uninsured and under-insured global markets. This whitepaper explores how insurers can penetrate this opportunity.

Core System Modernization for Insurers

2012-02-27T06:00:00Z

Read Accenture’s report on how insurers can modernise their core systems to meet the challenges of today.

The Customer Centric Approach

2012-02-27T06:00:00Z

Read about how CRM technology can help insurers.

Victory to ESCAPE

2012-02-24T06:00:00Z

Why Torus built its next-generation Insurance portal using Accenture and Microsoft technologies.

Going Above and Beyond: How Banks Can Optimize Talent During M&A Integration

2012-02-21T06:00:00Z

Read Accenture’s report about how banks can optimize talent during M&A Integration and not lose sight of talent management.

Succeeding at Microinsurance through Differentiation, Innovation and Partnership

2012-01-12T06:00:00Z

Read about Accenture’s insurance industry solutions and learn how we helped property & casualty and life insurers improve their performance.

Large Financial Services Institution: Transforming the HR Function Overview

2012-01-01T06:00:00Z

Read how Accenture helped this financial services company transform its HR function

How Banks Should Confront the “Living Will” Challenge to Enable High Performance

2011-12-06T06:00:00Z

Read why banks need living wills (resolution and recovery plans) —and how to generate business value from the process.

Life Insurance BPO

2011-12-01T06:00:00Z

High-performance insurers take advantage of outsourcing as a strategic, quick, safe, dependable and efficient way to strengthen their operational capability in support of their business vision.

Insurance | Reigniting Business Growth in Insurance through Relevant Digital Consumer Interactions

2011-11-25T06:00:00Z

Consumers are using the Internet to research and purchase their insurance. This trend provides forward-thinking carriers with tremendous growth opportunities, if they can drive the right consumers to the right offerings.

The Changing Face of Risk Management

2011-11-22T06:00:00Z

Read about how risk management can drive sustainable growth

Insurance | Achieving High Performance Through Underwriting

2011-11-09T06:00:00Z

Read this point of view to learn the results of an Accenture study on the degree to which technology helps insurance underwriters perform more efficiently and effectively.

Holism: Enabling High-Performance Insurance Distribution

2011-11-08T06:00:00Z

Disruptive technologies and changing consumer behavior have transformed insurance distribution.

Customer–Centricity: The Key to Differentiation and Growth in the Life Insurance Industry

2011-10-21T05:00:00Z

This whitepaper presents the findings of Accenture’s Consumer-Driven Innovation executives survey, with particular reference to the Life insurance results

Customer–Centricity: The Key to Differentiation and Growth in Property and Casualty Insurance

2011-10-21T05:00:00Z

This whitepaper presents the findings of Accenture’s Consumer-Driven Innovation executives survey, with particular reference to property and casualty insurance results.

Technology Vision for Insurance 2011

2011-10-19T05:00:00Z

In this white paper, Accenture identifies the technology trends that will be critical for high performance insurers to consider in the years ahead.

At the Tipping Point: African Financial Services Come of Age

2011-09-12T05:00:00Z

New Accenture research suggests a promising future for the region’s banking sector. But to succeed, newcomers will need to do much more than replicate traditional business models from developed countries.

Using Cloud to Help Drive Future High Performance in the Insurance Industry

2011-09-01T05:00:00Z

Accenture argues that the benefits of cloud computing for the insurance industry go far beyond mere cost reduction.

Accenture Technology Vision 2011

2011-08-31T05:00:00Z

Accenture research has identified the five attributes of high performance in insurance and the technology trends that enable it.

Internationalization: A Path to High Performance for Insurers in Uncertain Times

2011-08-30T05:00:00Z

As internationalization takes on new urgency for large insurers, creating an optimal multi-country operating model will be vital in the quest to achieve high performance.

XL Insurance: Global Claim System

2011-08-29T05:00:00Z

Read how Accenture helped XL Insurance transform its claims operations by consolidating a number of legacy systems into a new Global Claim System.

Transforming Risk Management to Achieve High Performance

2011-08-29T05:00:00Z

Read Accenture’s article about how risk management transformation can be seen as a distinctive capability and not just as a mechanism for complying with regulatory mandates.

Achieving High Performance in Insurance through Multi-Channel Distribution

2011-08-26T05:00:00Z

The path to profitable growth in insurance lies in giving customers a consistently exceptional experience. To achieve this, insurers must develop robust capabilities in multi-channel distribution.

Position for Growth While Lowering Costs: Modernizing Policy Systems

2011-08-26T05:00:00Z

Modernizing policy administration systems can help insurers address short-term challenges and position for long-term growth. This paper offers three key steps to improve the likelihood of success

Attracting and Retaining Customers for Life

2011-08-26T05:00:00Z

As customer behaviors and expectations change, successful insurers will change with them. By attracting and retaining customers for the long term, carriers can achieve high performance.

Improve Customer Service and Fraud Detection to Deliver High Performance through Claims

2011-08-26T05:00:00Z

Results from the Accenture Insurance Consumer Fraud Survey 2010 point to four overall key findings that contribute to the slowdown of claims performance.

Life Insurance Challenge: Customer Satisfaction

2011-08-26T05:00:00Z

Consumer involvement in life insurance is low, as is loyalty to providers. Insurers that offer distinctive, relevant products and services have the opportunity to increase sales and gain market share.

Accenture Underwriting Transformation Services

2011-08-26T05:00:00Z

Underwriting excellence can enable insurers to improve profitability and drive growth. Learn about Accenture Underwriting Transformation Services and how we can help you achieve high performance.

Deeper in the Value Chain

2011-08-19T05:00:00Z

Early generations of business process outsourcing services have now matured in terms of the added value they bring to companies. Outsourcing providers are now looking to use their broad industry knowledge and analytics-based insights to help their clients tap deeper levels of innovation and value.

Policy Services

2011-08-19T05:00:00Z

Accenture is helping insurers achieve impressive results by fundamentally changing their cost structures while at the same time transforming their operations.

Leading US Life Insurer: Accenture Life Insurance Platform

2011-08-16T05:00:00Z

Read how Accenture’s Life Insurance Platform offers carriers an effective, efficient way to transform their legacy policy administration systems.

Leading Insurer: Improving Customer Retention

2011-08-16T05:00:00Z

Read Accenture’s research on driving innovation in the customer experience and how we helped an insurer facing customer loyalty challenges by identifying the causes and improving retention.

Property and Casualty Distribution: Services Overview

2011-08-16T05:00:00Z

Accenture provides a wide range of services that help P&C insurers improve their multi-channel distribution capabilities and deliver exceptional customer and agent experiences.

Reinventing a Business at Risk

2011-07-18T05:00:00Z

Plummeting profitability, tightening regulation, increasingly informed and demanding consumers, and new and nimble competitors—a perfect storm is hammering France’s big insurers. But they’re not alone: Throughout Europe, relevance in this industry will require radical restructuring.

Accenture 2011 Global Risk Management Study: Insurance Industry Report

2011-07-04T05:00:00Z

The Accenture 2011 Global Risk Management Study: Insurance Industry Report on risk management.

Using Predictive Analytics to Combat Claims Fraud Podcast

2011-06-30T05:00:00Z

Listen to Accenture Podcast on how Predictive analytics can help insurers identify and prevent claims fraud.

Achieving a Competitive Advantage through Consumer-Driven Innovation

2011-06-13T05:00:00Z

Read Accenture’s research on Consumer Driven Innovation and what today’s consumers expect from their insurers.

The Point Podcast: The Talent Challenge in Insurance

2011-06-08T05:00:00Z

Approximately half of today’s agent workforce will retire in the next decade. Learn how carriers can tackle the talent challenge: by rethinking recruiting practices and embracing new technology.

High-Performance Insurer of the Future

2011-05-25T05:00:00Z

Read Accenture’s research on the trends shaping the Insurance Industry and the six business models that can help guide insurers’ transformation plans.

The Next-Generation Insurance Contact Center: Driving Efficient Growth

2011-05-18T05:00:00Z

Carriers that establish contact centers as a key part of a comprehensive distribution strategy can drive growth, provide differentiated customer experiences and, ultimately, achieve high performance.

New Channels Create New Growth Opportunities for Insurers

2011-05-11T05:00:00Z

In early 2011, Accenture surveyed 2,500 individuals who had purchased life, home or auto insurance. The survey results provide insight into North American insurance consumer behaviors and preferences.

The Point: Models of Success: The High-Performance Insurer of the Future Podcast

2011-05-02T05:00:00Z

Read about Accenture proposed business models that can enable high performance in insurance and drive growth by aligning operating model, governance and capabilities.

Adapting to Solvency II: Thinking Beyond Compliance

2011-03-31T05:00:00Z

Research by Accenture reveals the priorities and challenges of insurers as they work to go beyond Solvency II compliance.

Plugging the Hole: Cyber Security in Insurance Podcast

2011-03-01T06:00:00Z

The vital role of cyber security in the world of online and mobile insurance

Improve Customer Service and Fraud Detection to Deliver High Performance through Claims

2011-01-11T06:00:00Z

Accenture Consumer Fraud Survey findings show insurance fraud happens on a large scale.

Global Reinsurance Company: New Steering and Reporting Methodology

2011-01-01T06:00:00Z

Read how Accenture helped this global reinsurance firm to develop and implement a new steering & reporting solution in order to achieve high performance.

Large US Life Insurer: Accenture Life Insurance Platform

2011-01-01T06:00:00Z

Read how Accenture and its client partnered to introduce straight-through processing (STP) using the Accenture Life Insurance Platform for its individual life insurance business.

RSA: Anatomy of a Technology Transformation Podcast

2011-01-01T06:00:00Z

In this video podcast, RSA’s UK CIO James de Watteville tells how a comprehensive technology transformation improved the effectiveness of his company’s sales, service, underwriting, claims and IT.

International Clothing Retailer: SAP Implementation

2011-01-01T06:00:00Z

Accenture teamed with a leading international clothing retailer to enable the retailer to improve its flexibility, speed to market, stock visibility and overall business performance.

Zurich Financial Services: Accenture Insurance Solution

2011-01-01T06:00:00Z

Read how Zurich España implemented the Accenture Insurance Solution to centralize and manage all information and operations into one high performance platform.

Generali France: Transforming Back-Office Systems for Growth and High Performance

2011-01-01T06:00:00Z

Accenture helps leading insurer Generali France transform its IT operations by identifying risks and establishing a well-defined project scope and budget.

Project Snapshot—DnB NOR: Application Outsourcing

2011-01-01T06:00:00Z

Accenture signs a five-year application outsourcing agreement to develop and implement the applications to manage DnB NOR’s pension insurance operations.

RSA: Operational Transformation

2011-01-01T06:00:00Z

Accenture transformed claims performance of RSA Insurance Group by implementing an operating model to drive reductions in claims indemnity costs & expenses.

European Financial Services Group: Solvency II Compliance

2011-01-01T06:00:00Z

Accenture helped this international provider of insurance and banking services in putting the capabilities in place to comply with Solvency II regulations.

Leading Financial Services Provider: Optimizing Critical Processes

2011-01-01T06:00:00Z

Read how Accenture helped this large Southeast Asian banking group in optimizing its business processes from its newly installed core banking system.

Chartis: Financial Transformation through SAP Solution

2011-01-01T06:00:00Z

Watch an Accenture video in which Randy Gonzales, CIO at Chartis, explains how we helped them with financial transformation and implementing SAP solution.

Getting Direct about Direct: Harnessing Web 2.0 Creates a Greater Path to Profitability for Insurers

2010-11-24T06:00:00Z

Now more than ever insurers are looking for new ways to improve customer acquisition and retention.

Large Financial Services Group: Call Center Learning Solution

2010-10-20T05:00:00Z

An Accenture call center learning solution helped this financial services group improve sales and customer service performance of call center reps.

Using Cloud Computing to Help Drive Future High Performance in the Insurance Industry

2010-10-19T05:00:00Z

Cloud computing offers insurers benefits way beyond cost-cutting, and can help enable high performance.

The Point: Multichannel Mastery Podcast

2010-10-15T05:00:00Z

The competitive imperative in insurance.

Accenture Global Multi-Channel Executive Survey 2010

2010-09-30T05:00:00Z

New research from Accenture clearly indicates that multi-channel distribution is central to the ability of insurers to achieve profitable growth—and, ultimately, high performance—in difficult business conditions.

Large Insurance Company: Data Warehouse

2010-09-29T05:00:00Z

A new data warehouse freed a large insurance company from a tangle of legacy systems.

Large Property and Casualty Insurer: Business Intelligence

2010-09-22T05:00:00Z

Accenture helped a large US property and casualty insurer develop robust business intelligence capabilities to achieve high performance.

A New Model for Platform Rationalization in the Life Insurance Industry

2010-09-13T05:00:00Z

Platform rationalization is critical to unlocking high performance in life insurance. But rationalizing to one platform is typically not affordable, not deliverable—and not necessarily desirable.

Achieving High Performance in the Digital World

2010-09-03T05:00:00Z

Accenture Interactive: insight enabled Interactions

Accenture Multi-Channel Distribution Insurance Consumer Survey 2010

2010-08-31T05:00:00Z

New research from Accenture shows that consumers are changing the channels they use to acquire insurance, and in addition are using a greater variety of channels for all their different interactions with insurers.

Helsana: Comprehensive Acquisition Support

2010-08-07T05:00:00Z

Accenture helped Helsana extend its reach and pave the way for high performance with comprehensive acquisition support.

Highmark: Enterprise Architecture Strategy

2010-08-07T05:00:00Z

Accenture began a three-phased approach with Highmark to re-conceptualize its enterprise architecture strategy.

Highmark: New ePlatform Operating Environment

2010-07-08T05:00:00Z

Accenture helped Highmark reduce operating costs and launch ePlatform, repositioning customers as partners in changing business processes and streamlining their interactions with Highmark online.

Accenture 2010 Global Survey on Multi-Channel Insurance Distribution

2010-06-15T05:00:00Z

Research from Accenture clearly indicates that multi-channel distribution is central to the ability of insurers to achieve profitable growth—and, ultimately, high performance—in difficult business conditions.

How to Turn Data into a Strategic Asset

2010-06-08T05:00:00Z

Companies across a wide range of industries are learning that the sophisticated use of information found within their own organizations is critical to achieving high performance. Here’s a five-step model for putting analytics at the center of your decision making.

Achieving High Performance in Insurance Through Social Media

2010-06-03T05:00:00Z

Social media has become an important medium of communication used by a growing number of people.

Customer Retention in UK General Insurance

2010-06-01T05:00:00Z

Customer retention remains a high priority for UK insurers as customer attrition continues to threaten progress made in this area.

Turning From the Past to Create the Future: Property and Casualty Underwriting

2010-05-24T05:00:00Z

It is not a stretch to say that fluctuations of every sort ultimately affect the fate of insurers: changes in economies and in government regulations, weather related catastrophes and the new breed of business-related catastrophes.

Insurance: Modernize Policy Administration Says Research

2010-05-18T05:00:00Z

As property and casualty (P&C) insurers look to achieve profitable growth in a vastly different business and customer landscape, their legacy policy administration systems are a major hurdle.

Insurance Industry Needs To Get With The Times

2010-01-13T06:00:00Z

In this article for Forbes.com, co-authors Michael A. Costonis, executive director of Accenture's insurance practice for North America, and David P. Shatto, managing director of Accenture's life insurance service line for North America, describe how the life insurance industry sells its products.

Accenture Life Insurance Platform Rated Positive in Gartner's MarketScope

2009-06-24T05:00:00Z

The Accenture Life Insurance Platform has received a “Positive” rating, in Gartner’s MarketScope for North American Life Insurance Policy Administration Vendors, published June 24, 2009.

Strategic Cost Reduction in Insurance

2009-06-02T05:00:00Z

Current economic conditions, combined with market forces including liberalization that have gained momentum in the Indian insurance industry over the past few years, have caused cost reduction to become a top strategic business priority.

High Performance Insurance Software Solutions

2009-03-20T05:00:00Z

In this podcast, the Accenture Software for Insurance Global Managing Director Gilles Biscay gives his view on the implications of the current economy for the insurance industry and how software solutions can play a key role in helping insurers address today’s challenges.

Claims Information Management

2009-03-17T05:00:00Z

Build more customer-centric and competitive claims processing.

Accenture and CNBC TV18 Present ‘Achieving High Performance in Insurance’

2009-02-17T06:00:00Z

Accenture, in association with CNBC TV18, hosted an exclusive panel discussion as part of the "High Performance Insurance" series in Mumbai on February 17, 2009.

The Long and Short of IT: IT Strategies for Insurers

2009-02-04T06:00:00Z

This short article by Accenture directors Michael Costonis and Michele Martin discusses the merits of continuing to invest the right amount in IT, even during an economic downturn.

Large Insurance Company: Data Warehouse Outsourcing

2009-01-01T06:00:00Z

By outsourcing its enterprise data warehousing to Accenture, this leading insurer is now able to use the information to grow its business.

Cometa: Insurance BPO Services

2009-01-01T06:00:00Z

For Cometa, Insurance BPO with Accenture has enabled improved processing, enhanced service and greater efficiency in pension fund administration.

Life Insurance Management Consulting

2008-12-12T06:00:00Z

Create Your Value-Based Strategy for Life Insurance Business Change and High Performance

Life Insurance Platform for Group Insurers

2008-12-05T06:00:00Z

Accenture works to help group carriers build the capabilities necessary to achieve high performance and successfully execute an array of business strategies.

Control through Business Process Outsourcing - Insurance

2008-10-22T05:00:00Z

Why do so many insurance executives feel their stomachs knot at the thought of turning over a vital business function to an outsider?

How Insurers are Benefiting Twice from BPO

2008-10-15T05:00:00Z

Many insurers have used business process outsourcing to reduce costs and improve efficiency. It can also help them improve their workforce effectiveness and efficiency.

Operational Excellence: Insurance BPO

2008-07-29T05:00:00Z

Insurance firms today are increasingly relying on a range of outsourcing options to drive efficiencies and greater business value.

Accenture Survey Reveals Keys to High Performance in Insurance

2008-06-01T05:00:00Z

In this article in Best’s Review, John del Santo, Managing Director - Insurance, North America for Accenture, looks at the implications of a recent study sponsored by Accenture.

Claims Masters – IT Transforming the Claims Business

2008-02-13T06:00:00Z

Achieving top-flight claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service in the customer’s hour of need.

US Insurance Company: Application Outsourcing

2008-01-01T06:00:00Z

Accenture’s innovative approach to outsourcing enables high performance and value for outsourcing clients.

Personal Injury Claims: Further Change Ahead for Insurers

2008-01-01T06:00:00Z

The British Department for Constitutional Affairs (now Ministry of Justice) has proposed far-reaching changes to the handling of personal injury claims.

RSA: Insurance Business Process Outsourcing

2008-01-01T06:00:00Z

Accenture delivers high performance via cost and quality advantages to RSA.

Information Management in the Insurance Industry

2007-12-06T06:00:00Z

Organizations in any industry need top-class information management to provide visibility across the enterprise.

The Point: Ripple Effects - Building High Performance Insurance in Japan

2007-04-24T05:00:00Z

Change, opportunity and the high-performance challenge in Japanese insurance

Transforming the Insurance Workforce to Achieve High Performance

2006-10-19T05:00:00Z

As the insurance industry enters a soft market, insurers must transform their workforces to meet the challenges and achieve high performance.

Leading Insurance Company in Singapore and Malaysia: HR/IT Transformation

2005-01-01T06:00:00Z

Accenture helped this leading insurance company achieve its goals via insurance HR and IT transformation initiatives.

Aflac Japan: IT Application Maintenance and Support

1900-01-01T06:00:00Z

An insurance outsourcing arrangement with Accenture is helping Aflac Japan lower costs and increase shareholder value.

Accenture Interactive: Integrated Digital Marketing for Insurers

1900-01-01T06:00:00Z

The digital world offers insurers many ways to reach and serve their customers. Opportunities for innovation will emerge as the number of devices increases and the culture of interactivity grows.

Accenture Life Insurance Platform for Voluntary Benefits

1900-01-01T06:00:00Z

Fuel your top- and bottom-line growth in the voluntary benefits market.

Business Process Automation Excellence with Pegasystems Technology

1900-01-01T06:00:00Z

Read how Accenture helps clients use Pegasystems technology to improve collaboration between business and IT delivering results and achieve BPM automation excellence

Mergers and Acquisitions in Banking

1900-01-01T06:00:00Z

Mergers and acquisitions are a true test of any organization’s strategy and focus—especially in today’s economic climate where the time for due diligence is activities are compressed and integration must existalongside other transformational initiatives, resulting in a high risk environment.

Finance, Risk and Regulatory Solutions for Insurers

1900-01-01T06:00:00Z

Read Accenture’s recommended five-step process that carriers can use to create an effective risk strategy. Four case studies illustrate Accenture’s expertise.

The Accenture Business Intelligence Solution for Insurance

1900-01-01T06:00:00Z

Every day, senior executives in the insurance industry must make complex, business-critical decisions that take into account a wide array of performance metrics and market intelligence.

Life Insurance Process Optimization

1900-01-01T06:00:00Z

Achieve your strategic life insurance business priorities through process improvement and innovation

Merger and Acquisition Services For Insurance

1900-01-01T06:00:00Z

To be fast and effective acquirers, insurers need to do more than determine the right price for the right target. They must execute transactions faster and more flawlessly than ever before.

Leading Japanese Insurer: Application Outsourcing

1900-01-01T06:00:00Z

By outsourcing its applications to Accenture, this leading Japanese insurer benefits from an optimal mix of onshore/offshore sourcing and proven experience in helping life insurers reach high performance.

Fonchim: Business Process Outsourcing

1900-01-01T06:00:00Z

Fonchim's business process outsourcing (BPO) partnership with Accenture Pension Services has resulted in world-class, low-cost, administration processes for the fund as well as easy Web-based access to the latest information for all members.

Claims Services

1900-01-01T06:00:00Z

Claims represents a major opportunity for insurers to improve their profitability and achieve meaningful differentiation.This has always been true; in these difficult times it is more of a priority than ever.

Claims Services

1900-01-01T06:00:00Z

Insurers aiming for high performance in their claims operations will need to adopt a new vision of claims – one that seeks to reduce claims expenses, better identify fraudulent activity and provide an enriched customer experience.

European Insurer: Solvency II Road Map

1900-01-01T06:00:00Z

Read how Accenture helped a European insurer develop a road map and blueprint for Solvency II—with the flexibility to meet future needs.

Accenture Life Insurance Platform—Electronic Applications

1900-01-01T06:00:00Z

The electronic applications component of the Accenture Life Insurance Platform allows insurers to complete applications quickly and accurately, ensuring high performance through improved customer interaction and management.

Manulife Japan: Application Management

1900-01-01T06:00:00Z

Accenture is managing Manulife Japan’s insurance platform application, where the outsourcing solution is expected to lower application management costs.

Accenture Life Insurance Platform—Decoupling Front and Back Ends in Insurance

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform helps insurers attain high performance through streamlined distribution channels and more efficient operations. By separating front and back ends, it offers a single configurable user experience across the enterprise with business functions exposed as Web services.

Accenture Life Insurance Platform—Payout Administration

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s robust and flexible payout administration component helps insurers achieve high performance through significant expense reductions and rapid payout product launches.

Accenture Life Insurance Platform—Product Configuration Controls

1900-01-01T06:00:00Z

The robust product configuration controls within the Accenture Life Insurance Platform lets insurance product designers configure new products without having to rely on a developer, thereby improving speed to market.

Accenture Life Insurance Platform Analysts’ Corner

1900-01-01T06:00:00Z

Gain perspectives from life insurance industry analysts and market watchers on Accenture’s work to help life insurers improve business performance.

Accenture Property and Casualty Insurance Services

1900-01-01T06:00:00Z

Accenture provides a wide range of consulting services and technology solutions to the P&C insurance marketplace.

Sun Life Financial: Application Outsourcing

1900-01-01T06:00:00Z

Accenture helps Sun Life Financial with new levels of insurance business efficiency, including reduced costs and access to a global workforce through outsourcing.

Accenture Life Platform Modernization

1900-01-01T06:00:00Z

Accenture provides a customer-centric business model that lets insurers use IT platform innovation and flexibility to outpace competitors.

Accenture Life Insurance Platform—Speed to Market

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s advanced configurability allows insurers to introduce new products and processes simpler, faster and more accurately. High-performance insurers use it to slash testing times by up to 50 percent and shape efficient processes.

Accenture Life Insurance Platform—Underwriting

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s new business and case management component optimizes new business application processing and automates underwriting, growing high-performance insurers’ profit.

Accenture Life Insurance Services

To transform their business operations and improve the effectiveness of their sales and distribution functions, leading life & annuity insurers are turning to Accenture.

Business Process Outsourcing in the Insurance Industry

To help insurers identify ways to improve efficiencies, Accenture has developed a guide to business process outsourcing (BPO).

Security Benefit: Policy Administration

Accenture helped Security Benefit overhaul its policy administrative system, moving the insurance company onto the Accenture Life Insurance Platform.

Human Resources and Learning Services for the Insurance Industry

Two surveys conducted recently by Accenture among insurers worldwide reveal, firstly, that more than 80 percent of carriers regard organic growth as a critical priority, and secondly, that most insurance executives believe their workforces lack the capability to differentiate the organization and outperform the competition.

Outsourcing Services for the Insurance Industry - Accenture

Like high performers in other industries, insurers are increasingly using outsourcing as a strategy to transform business functions and gain competitive advantage.

Allianz Selects Accenture Life Insurance Platform to Support its U.S. Annuity Business

Read how Accenture is selected to implement its life insurance policy platform at Allianz Life Insurance Company of North America.

Accenture Claims Transformation: Services Overview

Read about Accenture Claims Transformation Services and learn how transforming the claims function can offer significant gains in business performance and customer service.

Marketing and Distribution Services for the Insurance Industry

A recent worldwide survey conducted by Accenture among L&A and P&C/General insurers revealed that 80 percent regard sales growth as a critical priority.

Business Process Outsourcing: Accenture Insurance Services

Leading insurers are increasingly turning to outsourcing to help them achieve high performance through operational efficiency.

Predictive Analytics in Claims: A Critical Step Toward High Performance

Predictive analytics can help insurers improve claims performance—a vital lever of high performance in the insurance industry.

Industry Focus: Sensor Telemetry in the Insurance Industry

What if sensors on a factory floor could monitor the sprinkler system, schedule maintenance before a breakdown occurs and alert the fire department in the case of an emergency?

The Evolution of Aggregators: Impacts and Future Challenges for Insurers

Accenture predicts that the second wave of aggregator evolution is upon us, and that insurance carriers need to take this opportunity to regain the initiative rather simply react to changes.

Insurance Finance Transformation: Services Overview

Read about Accenture’s insurance finance transformation services and learn how we help enable our clients to move their finance organizations forward.

Policy Services

Insurance companies can derive significant benefits by improving their policyholder processes: they can reduce their operational costs, accelerate growth through better customer service and make it quicker, easier and less expensive to launch new products and enter new markets.

Insurance Consumer Survey 2009

Key findings from the Accenture 2009 US Insurance Consumer Survey provide insight on how insurers can improve customer acquisition, retention and service.

Accenture Insurance High Performance Process Excellence Tool

Jump-starting business transformation with quality, ease and speed.

Sourcing and Procurement Services for the Insurance Industry

Recognizing the risk and the high cost of inefficient, poorly regulated procurement, most insurers have undertaken initiatives aimed at improving their sourcing.

Fair Share Analyzer: Current Market Data for Insurers

Fair Share Analyzer brings retail innovation to the life insurance industry by using current market data to arm insurers with the latest insights they need to plan for and pursue market growth.

Generali: Insurance BPO Services

By outsourcing to Accenture Insurance Business Process Outsourcing Services, Generali was able to integrate two acquisitions more speedily.

Tackling Claims Fraud with Customer Service and Advanced Analytics Podcast

In the United States, an estimated 10 percent of all P&C claims are fraudulent and only 20 percent of these are detected. How do consumer attitudes affect claims fraud and how should insurers respond?

Major US Insurer: Enterprise Application Development

Read how Accenture helped a major US insurer by developing a custom compliant application to bring innovation, thought leadership into their first foray into the mobile space.

Finance and Administration Services for the Insurance Industry

Accenture research has shown there is a 74 percent correlation between a high-performance finance organization and a high-performance business.

Prudential UK: Business Process Outsourcing

Prudential chose to team with Accenture Learning Business Process Outsourcing Services to move beyond instructor-led training to increase the effectiveness of its sales force and support compliance with the UK Financial Services Authority regulations. The results have been impressive.

Life Insurance Consolidation

Life insurance companies seeking to achieve high performance are responding quickly to the current market downturn to consolidate their IT platforms and, in the process, redefine the boundaries of high performance to pull away from the competition.

The Path to High Performance in Insurance: Transforming Distribution and Marketing with Predictive Analytics

With channels and agents in flux, insurers face challenges in optimizing the customer experience—a key driver of high performance in today’s markets.

Joining Forces — Aligning Marketing and IT to Drive Growth

As insurance companies transform themselves to deliver value to empowered and tech-savvy customers, it is becoming vital for the CIO to collaborate with the marketing department.

RSA: Claims Transformation

Through claims transformation, RSA reduced expenses and improved operations.

RSA: Accenture Insurance Solution

Accenture Insurance Solution (AIS) implementation supports RSA in driving forward product and process rationalization.

Life Insurance Consulting Services

Position your life insurance company for high performance through process and operational excellence

Life Insurance Distribution Services

The life insurance landscape is changing – undeniably and fundamentally – as digital channels such as the Internet, mobile and social media jockey for dominance against the traditional agent and broker channels.

Usage-Based Auto Insurance as a Competitive Differentiator Podcast

Auto insurers have seen their premiums decrease while expenses increase. Usage-based auto insurance, combined with coaching, shows promise as a competitive differentiator and growth driver.

Four Resolutions for Property and Casualty Insurers

What will the future hold for the property and casualty insurance industry? Some companies are pursuing market share using technological innovations to keep costs low.

Insurance Industry: Services Overview

Accenture helps property & casualty and life insurers improve their performance. We use our industry experience, deep capability and commitment to outcomes to help them plan and implement complex business and operational change.

Accenture Financial Services: Delivering More

Accenture works with 92 of the Fortune Global 100, including the world’s top banks, insurers and capital markets firms. As the industry undergoes major transformation, these leading financial services institutions are relying on Accenture to deliver. From Wall Street to Shanghai, from credit cards to claims, our clients know that they can count on us.

Gartner Analyzes Leading Underwriting Solutions

Gartner examines the vendors that provide underwriting workstations for property and casualty (P&C) insurers, including their product functionality and architecture.

Accenture Claims Transformation Services for Insurance

Unlock business value in turbulent times through claims transformation services