Insurance

How Banks Should Confront the “Living Will” Challenge to Enable High Performance

2011-12-06T06:00:00Z

Read why banks need living wills (resolution and recovery plans) —and how to generate business value from the process.

The Changing Face of Risk Management

2011-11-22T06:00:00Z

Read about how risk management can drive sustainable growth

Customer–Centricity: The Key to Differentiation and Growth in the Life Insurance Industry

2011-10-21T05:00:00Z

This whitepaper presents the findings of Accenture’s Consumer-Driven Innovation executives survey, with particular reference to the Life insurance results

Customer–Centricity: The Key to Differentiation and Growth in Property and Casualty Insurance

2011-10-21T05:00:00Z

This whitepaper presents the findings of Accenture’s Consumer-Driven Innovation executives survey, with particular reference to property and casualty insurance results.

Technology Vision for Insurance 2011

2011-10-19T05:00:00Z

In this white paper, Accenture identifies the technology trends that will be critical for high performance insurers to consider in the years ahead.

At the Tipping Point: African Financial Services Come of Age

2011-09-12T05:00:00Z

New Accenture research suggests a promising future for the region’s banking sector. But to succeed, newcomers will need to do much more than replicate traditional business models from developed countries.

Using Cloud to Help Drive Future High Performance in the Insurance Industry

2011-09-01T05:00:00Z

Accenture argues that the benefits of cloud computing for the insurance industry go far beyond mere cost reduction.

Accenture Technology Vision 2011

2011-08-31T05:00:00Z

Accenture research has identified the five attributes of high performance in insurance and the technology trends that enable it.

Internationalization: A Path to High Performance for Insurers in Uncertain Times

2011-08-30T05:00:00Z

As internationalization takes on new urgency for large insurers, creating an optimal multi-country operating model will be vital in the quest to achieve high performance.

Transforming Risk Management to Achieve High Performance

2011-08-29T05:00:00Z

Learn how risk management can seen as a distinctive capability and not just as a mechanism for complying with regulatory mandates.

XL Insurance’s Global Claim System

2011-08-29T05:00:00Z

Accenture helped XL Insurance transform its claims operations by consolidating a number of legacy systems into a single powerful claims platform.

Improve Customer Service and Fraud Detection to Deliver High Performance through Claims

2011-08-26T05:00:00Z

Results from the Accenture Insurance Consumer Fraud Survey 2010 point to four overall key findings that contribute to the slowdown of claims performance.

Accenture Underwriting Transformation Services

2011-08-26T05:00:00Z

Underwriting excellence can enable insurers to improve profitability and drive growth. Learn about Accenture Underwriting Transformation Services and how we can help you achieve high performance.

Achieving High Performance in Insurance through Multi-Channel Distribution

2011-08-26T05:00:00Z

The path to profitable growth in insurance lies in giving customers a consistently exceptional experience. To achieve this, insurers must develop robust capabilities in multi-channel distribution.

Attracting and Retaining Customers for Life

2011-08-26T05:00:00Z

As customer behaviors and expectations change, successful insurers will change with them. By attracting and retaining customers for the long term, carriers can achieve high performance.

Life Insurance Challenge: Customer Satisfaction

2011-08-26T05:00:00Z

Consumer involvement in life insurance is low, as is loyalty to providers. Insurers that offer distinctive, relevant products and services have the opportunity to increase sales and gain market share.

Position for Growth While Lowering Costs: Modernizing Policy Systems

2011-08-26T05:00:00Z

Modernizing policy administration systems can help insurers address short-term challenges and position for long-term growth. This paper offers three key steps to improve the likelihood of success

Policy Services

2011-08-19T05:00:00Z

Accenture is helping insurers achieve impressive results by fundamentally changing their cost structures while at the same time transforming their operations.

Platform Modernization

2011-08-18T05:00:00Z

Accenture provides a customer-centric business model that enables insurers to use IT platform innovation and flexibility to outpace competitors.

Distribution Services

2011-08-16T05:00:00Z

Read how Accenture services help insurers improve distribution capabilities and deliver exceptional customer, agent and employee experiences.

Driving Innovation in the Customer Experience for High Performance

2011-08-16T05:00:00Z

Accenture helped an insurer facing customer loyalty challenges that threatened its growth projections, by identifying the causes and improving retention.

Leading US Life Insurer: Accenture Life Insurance Platform

2011-08-16T05:00:00Z

Read how Accenture’s Life Insurance Platform offers carriers an effective, efficient way to transform their legacy policy administration systems.

Reinventing a Business at Risk

2011-07-18T05:00:00Z

Plummeting profitability, tightening regulation, increasingly informed and demanding consumers, and new and nimble competitors—a perfect storm is hammering France’s big insurers. But they’re not alone: Throughout Europe, relevance in this industry will require radical restructuring.

Accenture 2011 Global Risk Management Study: Insurance Industry Report

2011-07-04T05:00:00Z

The Accenture 2011 Global Risk Management Study: Insurance Industry Report on risk management.

Using Predictive Analytics to Combat Claims Fraud Podcast

2011-06-30T05:00:00Z

Listen to Accenture Podcast on how Predictive analytics can help insurers identify and prevent claims fraud.

Achieving a Competitive Advantage through Consumer-Driven Innovation

2011-06-13T05:00:00Z

Read Accenture’s research on Consumer Driven Innovation and what today’s consumers expect from their insurers.

The Point Podcast: The Talent Challenge in Insurance

2011-06-08T05:00:00Z

Approximately half of today’s agent workforce will retire in the next decade. Learn how carriers can tackle the talent challenge: by rethinking recruiting practices and embracing new technology.

High-Performance Insurer of the Future

2011-05-25T05:00:00Z

Read Accenture’s research on the trends shaping the Insurance Industry and the six business models that can help guide insurers’ transformation plans.

The Next-Generation Insurance Contact Center: Driving Efficient Growth

2011-05-18T05:00:00Z

Carriers that establish contact centers as a key part of a comprehensive distribution strategy can drive growth, provide differentiated customer experiences and, ultimately, achieve high performance.

New Channels Create New Growth Opportunities for Insurers

2011-05-11T05:00:00Z

In early 2011, Accenture surveyed 2500 individuals who had purchased life, home or auto insurance. The survey results provide insight into North American insurance consumer behaviors and preferences.

The Point: Models of Success: The High-Performance Insurer of the Future Podcast

2011-05-02T05:00:00Z

Read about Accenture proposed business models that can enable high performance in insurance and drive growth by aligning operating model, governance and capabilities.

Adapting to Solvency II: Thinking Beyond Compliance

2011-03-31T05:00:00Z

Research by Accenture reveals the priorities and challenges of insurers as they work to go beyond Solvency II compliance.

Plugging the Hole: Cyber Security in Insurance Podcast

2011-03-01T06:00:00Z

The vital role of cyber security in the world of online and mobile insurance

Improve Customer Service and Fraud Detection to Deliver High Performance through Claims

2011-01-11T06:00:00Z

Accenture Consumer Fraud Survey findings show insurance fraud happens on a large scale.

Getting Direct about Direct: Harnessing Web 2.0 Creates a Greater Path to Profitability for Insurers

2010-11-24T06:00:00Z

Now more than ever insurers are looking for new ways to improve customer acquisition and retention.

Using Cloud Computing to Help Drive Future High Performance in the Insurance Industry

2010-10-19T05:00:00Z

Cloud computing offers insurers benefits way beyond cost-cutting, and can help enable high performance.

The Point: Multichannel Mastery Podcast

2010-10-15T05:00:00Z

The competitive imperative in insurance.

Accenture Global Multi-Channel Executive Survey 2010

2010-09-30T05:00:00Z

New research from Accenture clearly indicates that multi-channel distribution is central to the ability of insurers to achieve profitable growth—and, ultimately, high performance—in difficult business conditions.

A New Model for Platform Rationalization in the Life Insurance Industry

2010-09-13T05:00:00Z

Platform rationalization is critical to unlocking high performance in life insurance. But rationalizing to one platform is typically not affordable, not deliverable—and not necessarily desirable.

Achieving High Performance in the Digital World

2010-09-03T05:00:00Z

Accenture Interactive: insight enabled Interactions

Accenture Multi-Channel Distribution Insurance Consumer Survey 2010

2010-08-31T05:00:00Z

New research from Accenture shows that consumers are changing the channels they use to acquire insurance, and in addition are using a greater variety of channels for all their different interactions with insurers.

Accenture 2010 Global Survey on Multi-Channel Insurance Distribution

2010-06-15T05:00:00Z

Research from Accenture clearly indicates that multi-channel distribution is central to the ability of insurers to achieve profitable growth—and, ultimately, high performance—in difficult business conditions.

Achieving High Performance in Insurance Through Social Media

2010-06-03T05:00:00Z

Social media has become an important medium of communication used by a growing number of people.

Customer Retention in UK General Insurance

2010-06-01T05:00:00Z

Customer retention remains a high priority for UK insurers as customer attrition continues to threaten progress made in this area.

Turning From the Past to Create the Future: Property and Casualty Underwriting

2010-05-24T05:00:00Z

It is not a stretch to say that fluctuations of every sort ultimately affect the fate of insurers: changes in economies and in government regulations, weather related catastrophes and the new breed of business-related catastrophes.

Insurance: Modernize Policy Administration Says Research

2010-05-18T05:00:00Z

As property and casualty (P&C) insurers look to achieve profitable growth in a vastly different business and customer landscape, their legacy policy administration systems are a major hurdle.

Insurance Industry Needs To Get With The Times

2010-01-13T06:00:00Z

In this article for Forbes.com, co-authors Michael A. Costonis, executive director of Accenture's insurance practice for North America, and David P. Shatto, managing director of Accenture's life insurance service line for North America, describe how the life insurance industry sells its products.

Accenture Survey 2009: Insurance Underwriters

2009-07-22T05:00:00Z

Accenture polled members of the CPCU Society’s underwriting and personal lines interest groups to measure how technology has helped underwriters perform more efficiently and more effectively, and to explore new issues and trends faced by underwriters.

Accenture Life Insurance Platform Rated Positive in Gartner's MarketScope

2009-06-24T05:00:00Z

The Accenture Life Insurance Platform has received a “Positive” rating, in Gartner’s MarketScope for North American Life Insurance Policy Administration Vendors, published June 24, 2009.

Strategic Cost Reduction in Insurance

2009-06-02T05:00:00Z

Current economic conditions, combined with market forces including liberalization that have gained momentum in the Indian insurance industry over the past few years, have caused cost reduction to become a top strategic business priority.

High Performance Insurance Software Solutions

2009-03-20T05:00:00Z

In this podcast, the Accenture Software for Insurance Global Managing Director Gilles Biscay gives his view on the implications of the current economy for the insurance industry and how software solutions can play a key role in helping insurers address today’s challenges.

Claims Information Management

2009-03-17T05:00:00Z

Build more customer-centric and competitive claims processing.

Accenture and CNBC TV18 Present ‘Achieving High Performance in Insurance’

2009-02-17T06:00:00Z

Accenture, in association with CNBC TV18, hosted an exclusive panel discussion as part of the "High Performance Insurance" series in Mumbai on February 17, 2009.

The Long and Short of IT: IT Strategies for Insurers

2009-02-04T06:00:00Z

This short article by Accenture directors Michael Costonis and Michele Martin discusses the merits of continuing to invest the right amount in IT, even during an economic downturn.

Strategic Approach to Cost Reduction in Insurance

2008-12-17T06:00:00Z

Lower cost in a strategic, value-driven way

Life Insurance Management Consulting

2008-12-12T06:00:00Z

Create Your Value-Based Strategy for Life Insurance Business Change and High Performance

Life Insurance Platform for Group Insurers

2008-12-05T06:00:00Z

Accenture works to help group carriers build the capabilities necessary to achieve high performance and successfully execute an array of business strategies.

Life Insurance BPO

2008-11-18T06:00:00Z

High-performance insurers take advantage of outsourcing as a strategic, quick, safe, dependable and efficient way to strengthen their operational capability in support of their business vision.

Control through Business Process Outsourcing - Insurance

2008-10-22T05:00:00Z

Why do so many insurance executives feel their stomachs knot at the thought of turning over a vital business function to an outsider?

How Insurers are Benefiting Twice from BPO

2008-10-15T05:00:00Z

Many insurers have used business process outsourcing to reduce costs and improve efficiency. It can also help them improve their workforce effectiveness and efficiency.

Operational Excellence: Insurance BPO

2008-07-29T05:00:00Z

Insurance firms today are increasingly relying on a range of outsourcing options to drive efficiencies and greater business value.

Accenture Survey Reveals Keys to High Performance in Insurance

2008-06-01T05:00:00Z

In this article in Best’s Review, John del Santo, Managing Director - Insurance, North America for Accenture, looks at the implications of a recent study sponsored by Accenture.

Claims Masters – IT Transforming the Claims Business

2008-02-13T06:00:00Z

Achieving top-flight claims performance requires a high level of IT/business alignment to deliver high-tech, high-touch service in the customer’s hour of need.

Personal Injury Claims: Further Change Ahead for Insurers

2008-01-01T06:00:00Z

The British Department for Constitutional Affairs (now Ministry of Justice) has proposed far-reaching changes to the handling of personal injury claims.

Information Management in the Insurance Industry

2007-12-06T06:00:00Z

Organizations in any industry need top-class information management to provide visibility across the enterprise.

The Point: Ripple Effects - Building High Performance Insurance in Japan

2007-04-24T05:00:00Z

Change, opportunity and the high-performance challenge in Japanese insurance

Transforming the Insurance Workforce to Achieve High Performance

2006-10-19T05:00:00Z

As the insurance industry enters a soft market, insurers must transform their workforces to meet the challenges and achieve high performance.

Accenture Product Factory: Insurance Software for Product Innovation

1900-01-01T06:00:00Z

Accenture Product Factory helps insurers achieve high performance in product development by cost-effectively improving the time to market for new products and enhancements.

European Insurer: Solvency II Road Map

1900-01-01T06:00:00Z

Read how Accenture helped a European insurer develop a road map and blueprint for Solvency II—with the flexibility to meet future needs.

Accenture Property and Casualty Insurance Services

1900-01-01T06:00:00Z

Accenture provides a wide range of consulting services and technology solutions to the P&C insurance marketplace.

Leading Financial Services Provider: Optimizing Critical Processes

1900-01-01T06:00:00Z

Read how Accenture helped this large Southeast Asian banking group in optimizing its business processes from its newly installed core banking system.

Claims Services

1900-01-01T06:00:00Z

Read how Accenture offers a wide range of solutions, toolsets and methodologies that have been proven to improve claims performance.

Claims Services

1900-01-01T06:00:00Z

Claims represents a major opportunity for insurers to improve their profitability and achieve meaningful differentiation.This has always been true; in these difficult times it is more of a priority than ever.

Generali France: Transforming Back-Office Systems for Growth and High Performance

1900-01-01T06:00:00Z

Read how Accenture helped Generali France, a leading insurer in transforming its IT operations by identifying risks & establishing a well-defined project scope and budget.

Large Insurance Company: Data Warehouse

1900-01-01T06:00:00Z

A new data warehouse freed a large insurance company from a tangle of legacy systems.

RSA: Operational Transformation

1900-01-01T06:00:00Z

Read how Accenture transformed claims performance of RSA insurance group by implementing a new operating model to drive reductions in claims indemnity costs & claims expenses.

Accenture Life Insurance Platform

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform helps insurers attain high performance by speeding up new product rollout, simplifying business process definition and automating their execution.

Accenture Life Insurance Platform for Voluntary Benefits

1900-01-01T06:00:00Z

Fuel your top- and bottom-line growth in the voluntary benefits market.

Accenture Policy Components

1900-01-01T06:00:00Z

Accenture supports its clients' growth by improving customer service and making it quicker, easier and less costly to enter new markets.

Manulife Japan: Application Management

1900-01-01T06:00:00Z

Manulife Life Insurance Co. sells and services a variety of life insurance and annuity products for customers throughout Japan.

Sun Life Financial: Application Outsourcing

1900-01-01T06:00:00Z

Accenture helps Sun Life Financial with new levels of insurance business efficiency, including reduced costs and access to a global workforce through outsourcing.

Business Process Automation Excellence with Pegasystems Technology

1900-01-01T06:00:00Z

Read how Accenture helps clients use Pegasystems technology to improve collaboration between business and IT delivering results and achieve BPM automation excellence

Life Insurance Process Optimization

1900-01-01T06:00:00Z

Achieve your strategic life insurance business priorities through process improvement and innovation

Mergers and Acquisitions in Banking

1900-01-01T06:00:00Z

Mergers and acquisitions are a true test of any organization’s strategy and focus—all the more so in today’s economic climate where the time for due diligence is compressed, thus multiplying risk exponentially.

Merger and Acquisition Services For Insurance

1900-01-01T06:00:00Z

To be fast and effective acquirers, insurers need to do more than determine the right price for the right target. They must execute transactions faster and more flawlessly than ever before.

Accenture Life Insurance Services

1900-01-01T06:00:00Z

Read how Accenture Life Consolidation Services is helping leading insurance groups in transforming their business operations & improving the sales & distribution functions.

Accenture Interactive: Integrated Digital Marketing for Insurers

1900-01-01T06:00:00Z

The digital world offers insurers many ways to reach and serve their customers. Opportunities for innovation will emerge as the number of devices increases and the culture of interactivity grows.

Accenture Life Insurance Platform—Electronic Applications

1900-01-01T06:00:00Z

The electronic applications component of the Accenture Life Insurance Platform allows insurers to complete applications quickly and accurately, ensuring high performance through improved customer interaction and management.

Accenture Life Insurance Platform—Decoupling Front and Back Ends in Insurance

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform helps insurers attain high performance through streamlined distribution channels and more efficient operations. By separating front and back ends, it offers a single configurable user experience across the enterprise with business functions exposed as Web services.

Accenture Life Insurance Platform—Payout Administration

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s robust and flexible payout administration component helps insurers achieve high performance through significant expense reductions and rapid payout product launches.

Accenture Life Insurance Platform—Product Configuration Controls

1900-01-01T06:00:00Z

The robust product configuration controls within the Accenture Life Insurance Platform lets insurance product designers configure new products without having to rely on a developer, thereby improving speed to market.

Accenture Life Insurance Platform—Product Testing Workbench

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform contains a comprehensive product testing tool that can reduce testing efforts by half, shortening insurers’ time to market with innovative new products and allowing them to achieve high performance.

Accenture Life Insurance Platform—Speed to Market

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s advanced configurability allows insurers to introduce new products and processes simpler, faster and more accurately. High-performance insurers use it to slash testing times by up to 50 percent and shape efficient processes.

Accenture Life Insurance Platform—Underwriting

1900-01-01T06:00:00Z

The Accenture Life Insurance Platform’s new business and case management component optimizes new business application processing and automates underwriting, growing high-performance insurers’ profit.

Major U.S. Insurance Group Aligns with “The Voice of the Agent” to Improve Their Exclusive Agency Sales Channel

1900-01-01T06:00:00Z

Read how Accenture helped a major US insurance company in assessing the exclusive agent sales process that could yield increased sales through the exclusive channel.

Financial, Risk & Regulatory

1900-01-01T06:00:00Z

Read Accenture’s recommended five-step process that carriers can use to create an effective risk strategy. Four case studies illustrate Accenture’s expertise.

Accenture Life Insurance Platform Analysts’ Corner

1900-01-01T06:00:00Z

Gain perspectives from life insurance industry analysts and market watchers on Accenture’s work to help life insurers improve business performance.

The Accenture Business Intelligence Solution for Insurance

1900-01-01T06:00:00Z

Every day, senior executives in the insurance industry must make complex, business-critical decisions that take into account a wide array of performance metrics and market intelligence.

Global Reinsurance Company: New Steering and Reporting Methodology

1900-01-01T06:00:00Z

Read how Accenture helped this global reinsurance firm to develop and implement a new steering & reporting solution in order to achieve high performance.

Aflac Japan: IT Application Maintenance and Support

1900-01-01T06:00:00Z

An insurance outsourcing arrangement with Accenture is helping Aflac Japan lower costs and increase shareholder value.

Large Insurance Company: Data Warehouse Outsourcing -- Summary

1900-01-01T06:00:00Z

This leading property and casualty insurer outsourced its enterprise data warehouse to Accenture.

Leading Japanese Insurer: Application Outsourcing

1900-01-01T06:00:00Z

By outsourcing its applications to Accenture, this leading Japanese insurer benefits from an optimal mix of onshore/offshore sourcing and proven experience in helping life insurers reach high performance.

Fonchim: Business Process Outsourcing

1900-01-01T06:00:00Z

Fonchim's BPO partnership with Accenture Pension Services has resulted in world-class, low-cost, administration processes for the fund as well as easy Web-based access to the latest information for all members.

Large Property and Casualty Insurer: Business Intelligence

1900-01-01T06:00:00Z

Accenture helped a large US property and casualty insurer develop robust business intelligence capabilities to achieve high performance.

RSA: Insurance Business Process Outsourcing

1900-01-01T06:00:00Z

Accenture delivers high performance via cost and quality advantages to RSA.

Chartis: Financial Transformation

1900-01-01T06:00:00Z

Watch an Accenture video in which Randy Gonzales, CIO at Chartis, explains how we helped them with financial transformation and implementing SAP solution.

RSA: Anatomy of a Technology Transformation Podcast

1900-01-01T06:00:00Z

In this video podcast, RSA’s UK CIO James de Watteville tells how a comprehensive technology transformation improved the effectiveness of his company’s sales, service, underwriting, claims and IT.

DnB NOR: Application Outsourcing

1900-01-01T06:00:00Z

Read about Accenture’s five-year application outsourcing agreement with DnB NOR to develop & implement the applications to manage company’s pension insurance operations.

European Financial Services Group: Solvency II Compliance

1900-01-01T06:00:00Z

Read how Accenture helped this international provider of insurance and banking services in putting the capabilities in place to comply with Solvency II regulations.

Insurance Industry: Services Overview

Accenture can help insurers sustain profitability through both boom and bust cycles.

Accenture Insurance High Performance Process Excellence Tool

Jump-starting business transformation with quality, ease and speed.

Finance and Administration Services for the Insurance Industry

Accenture research has shown there is a 74 percent correlation between a high-performance finance organization and a high-performance business.

Business Process Outsourcing: Accenture Insurance Services

Leading insurers are increasingly turning to outsourcing to help them achieve high performance through operational efficiency.

The Path to High Performance in Insurance: Transforming Distribution and Marketing with Predictive Analytics

With channels and agents in flux, insurers face challenges in optimizing the customer experience—a key driver of high performance in today’s markets.

Life Insurance Consolidation

Life insurance companies seeking to achieve high performance are responding quickly to the current market downturn to consolidate their IT platforms and, in the process, redefine the boundaries of high performance to pull away from the competition.

RSA: Claims Transformation

Through claims transformation, RSA reduced expenses and improved operations.

Life Insurance Consulting Services

Position your life insurance company for high performance through process and operational excellence

RSA: Accenture Insurance Solution

Accenture Insurance Solution (AIS) implementation supports RSA in driving forward product and process rationalization.

Leading Insurance Company in Singapore and Malaysia: HR/IT Transformation

Accenture helped this leading insurance company achieve its goals via insurance HR and IT transformation initiatives.

Accenture Underwriting Components

In many property and casualty companies the underwriting function offers significant opportunity for improved performance.

Outsourcing Services for the Insurance Industry - Accenture

Like high performers in other industries, insurers are increasingly using outsourcing as a strategy to transform business functions and gain competitive advantage.

The Evolution of Aggregators: Impacts and Future Challenges for Insurers

Accenture predicts that the second wave of aggregator evolution is upon us, and that insurance carriers need to take this opportunity to regain the initiative rather simply react to changes.

Security Benefit: Policy Administration

Accenture helped Security Benefit overhaul its policy administrative system, moving the insurance company onto the Accenture Life Insurance Platform.

Accenture Financial Services: Delivering More

Accenture works with 92 of the Fortune Global 100, including the world’s top banks, insurers and capital markets firms. As the industry undergoes major transformation, these leading financial services institutions are relying on Accenture to deliver. From Wall Street to Shanghai, from credit cards to claims, our clients know that they can count on us.

Industry Focus: Sensor Telemetry in the Insurance Industry

What if sensors on a factory floor could monitor the sprinkler system, schedule maintenance before a breakdown occurs and alert the fire department in the case of an emergency?

Marketing and Distribution Services for the Insurance Industry

A recent worldwide survey conducted by Accenture among L&A and P&C/General insurers revealed that 80 percent regard sales growth as a critical priority.

Human Resources and Learning Services for the Insurance Industry

Two surveys conducted recently by Accenture among insurers worldwide reveal, firstly, that more than 80 percent of carriers regard organic growth as a critical priority, and secondly, that most insurance executives believe their workforces lack the capability to differentiate the organization and outperform the competition.

Large Financial Services Group: Call Center Learning Solution

Accenture Learning helped this leading international financial services group achieve a breakthrough in the sales and customer service performance of call center representatives, with dramatic business benefits after only three months.

Prudential UK: Business Process Outsourcing

Prudential chose to team with Accenture Learning Business Process Outsourcing Services to move beyond instructor-led training to increase the effectiveness of its sales force and support compliance with the UK Financial Services Authority regulations. The results have been impressive.

Tackling Claims Fraud with Customer Service and Advanced Analytics Podcast

In the United States, an estimated 10 percent of all P&C claims are fraudulent and only 20 percent of these are detected. How do consumer attitudes affect claims fraud and how should insurers respond?

Usage-Based Auto Insurance as a Competitive Differentiator Podcast

Auto insurers have seen their premiums decrease while expenses increase. Usage-based auto insurance, combined with coaching, shows promise as a competitive differentiator and growth driver.

Sourcing and Procurement Services for the Insurance Industry

Recognizing the risk and the high cost of inefficient, poorly regulated procurement, most insurers have undertaken initiatives aimed at improving their sourcing.

Accenture Claims Transformation Services for Insurance

Unlock business value in turbulent times through claims transformation services

US Insurance Company: Application Outsourcing

Accenture’s innovative approach to outsourcing enables high performance and value for outsourcing clients.

Zurich Financial Services: Zurich España Implements Accenture Insurance Solution for High Performance

Zurich implemented the Accenture Insurance Solution which has centralized and managed all information and operations into one high performance platform.

Allianz Selects Accenture Life Insurance Platform to Support its U.S. Annuity Business

Accenture has been selected to implement its life insurance policy administration application at Allianz Life Insurance Company of North America.

Policy Services

Insurance companies can derive significant benefits by improving their policyholder processes: they can reduce their operational costs, accelerate growth through better customer service and make it quicker, easier and less expensive to launch new products and enter new markets.

Cometa: Insurance BPO Services

Accenture Insurance BPO Services helps Cometa achieve high performance through cost reduction and superior customer service.

Gartner Analyzes Leading Underwriting Solutions

Gartner examines the vendors that provide underwriting workstations for property and casualty (P&C) insurers, including their product functionality and architecture.

Insight Driven Marketing

Read Accenture’s report about how a leading life insurer in Asia achieved a breakthrough in insight-driven marketing.

International Clothing Retailer: Cutting-edge SAP Implementation

Accenture teamed with a leading international clothing retailer to enable the retailer to improve its flexibility, speed to market, stock visibility and overall business performance.

Holism: Enabling High-Performance Insurance Distribution

Disruptive technologies and changing consumer behavior have transformed insurance distribution. Accenture examines the trends and proposes how to enhance the relationship between insurers and customers.

Generali: Insurance BPO Services

By outsourcing to Accenture Insurance Business Process Outsourcing Services, Generali was able to integrate two acquisitions more speedily.

Insurance Consumer Survey 2009

Key findings from the Accenture 2009 US Insurance Consumer Survey provide insight on how insurers can improve customer acquisition, retention and service.

Insurance | Insight: Predictive Analytics in Claims: A Critical Step Toward High Performance

Predictive analytics can help insurers improve claims performance—a vital lever of high performance in the insurance industry.

Large US Life Insurer Takes a Major Step Toward High Performance

Accenture Life Insurance Platform provides insurer with an efficient distribution model, allowing it to be more competitive and lower costs.

Accenture Claims Transformation Services

Read about Accenture Claims Transformation Services and learn how transforming the claims function can offer significant gains in business performance and customer service.

Accenture Insurance Configuration Components Solutions

Many insurers today are struggling to preserve profitability while continuing to grow.

Joining Forces - Aligning Marketing and IT to Drive Growth

As insurance companies transform themselves to deliver value to empowered and tech-savvy customers, it is becoming vital for the CIO to collaborate with the marketing department.