Accenture Health & Public Service Podcast Series

Managing the Costs of Health Care - Video

Steve Rohleder — Fri, 19 Nov 2010 20:55:00 GMT

With the passing of the United States health care reform bill, the 2010 World Health Care Congress (WHCC) conference marked the first post-reform gathering of the nation's top health care executives from all industry sectors. Global thought leaders and key decision makers gathered to share global best practices and exchange valuable strategies to improve quality and cost-effectiveness.

Revenue Podcast: Knowing Beats Guessing: How Governments and Revenue Agencies Are Using Analytics to Improve Service and Efficiency - Audio

Jeanne Harris — Fri, 19 Nov 2010 19:10:00 GMT

Author of Competing on Analytics: The New Science of Winning (Harvard Business School Press, 2007), Jeanne Harris shares real-world examples from her most recent research and presents the fundamentals of what it takes to put analytics into action in the public sector., Executive Research Fellow and Director of Research at the Accenture Institute for High Performance Business.

Revenue Podcast: Power Shift: The Eight Trends That Will Reshape the Technology Landscape - Audio

Kishore Swaminathan — Fri, 19 Nov 2010 19:10:00 GMT

In this podcast, Kishore Swaminathan looks past today's business horizon to identify eight key technology trends that will have significant business impact over the next three to five years. Mr. Swaminathan outlines the key technologies and discusses their implications in general and how they relate to financial and revenue entities specifically, including how organizations can adapt strategically to the shifting risks and opportunities that lie ahead., Chief Scientist, Accenture

Podcast: Transitional Spending - Audio

Jason Miller — Fri, 19 Nov 2010 19:10:00 GMT

The flow of money from agencies to vendors likely will slow as the government moves closer to the presidential transition.

Web 2.0 in the Public Sector - Audio

Greg Parston — Fri, 19 Nov 2010 19:10:00 GMT

In this podcast, Greg Parston, director of Accenture's Institute for Health & Public Service Value, covers a range of topics and provides additional insight into the measurement and promise of Web 2.0 initiatives.

Podcast: Using Web 2.0 Tools for the Enterprise - Audio

Tom Temmin and Jan Norris — Fri, 19 Nov 2010 19:10:00 GMT

We hear a lot about how federal agencies are using Web 2.0, but what about government contractors? Accenture uses an internal networking system similar to LinkedIn, which includes information on employees, areas of expertise and bios. It's just one example of how Accenture is using Web 2.0.

Accenture Health Care Reform Podcast - Audio

Russ Nash and Marylou Bailey — Fri, 19 Nov 2010 19:10:00 GMT

In this podcast, Russ Nash, Accenture's global managing director for the health industry, and Marylou Bailey, Accenture's North America health industry lead, cover the gamut of health care reform, including identifying what's wrong with the US health care system; providing perspective on solutions across payer, provider and public health segments; championing the use of appropriate IT investments to drive reform; and talking about how incenting providers can help mitigate serious health issues, including obesity.

Changing the Rules, Changing the Game: Part Two - Audio

Paul Sager — Fri, 19 Nov 2010 19:05:00 GMT

Getting business rules management right is a game changer for revenue agencies. Amid changing tax policies and budget deficits, the ability to respond on a dime is critical to achieve high performance. Yet maximizing the business rules framework is complex. With practical examples, this presentation by Paul Sager, Technical Architect, demystifies business rules management with five fundamentals so you can rethink what a rules engine can do for your agency.

Changing the Rules, Changing the Game: Part Three - Audio

Paul Sager — Fri, 19 Nov 2010 19:05:00 GMT

The Business Processes that Will Help You in Economic Downturns: Part 1: The New Normal - Audio

Chris Stauffer and Joe Milack — Fri, 19 Nov 2010 19:05:00 GMT

More than ever before, revenue agencies are looking to pinpoint the specific areas that will most influence outcomes and streamline processes to lead to high performance. In this podcast, Accenture's Chris Stauffer and Joe Milack lead an interactive session identifying best practices aligned to a revenue agency's vision and challenges that can help cut costs and improve outcomes. The podcast also presents a framework for prioritizing short- and long-term improvements to increase results.

The Business Processes that Will Help You in Economic Downturns: Part 2: The Revenue Agency Challenge - Audio

Chris Stauffer and Joe Milack — Fri, 19 Nov 2010 19:05:00 GMT

Can Technology Save the Tax System?: Part 1: Technology Landscape - Audio

Kishore Swaminathan — Fri, 19 Nov 2010 19:05:00 GMT

What if your business capabilities could stretch, change and expand at will? What if your workforce was no longer a fixed group of people and skills, but could include a wide range of talent to meet a sudden business spurt?

Can Technology Save the Tax System?: Part 2: Impacts on Future Tax Systems - Audio

Kishore Swaminathan — Fri, 19 Nov 2010 19:05:00 GMT

Revenue Podcast: Changing the Game: Shrinking the Tax Gap Amid Broadening Obstacles - Audio

Joe Milack — Fri, 19 Nov 2010 19:05:00 GMT

During this podcast, Joe Milack outlines an approach that you can begin employing now to balance this equation. With a focus on analytics, expanded customer service and performance management elements, this podcast helps to zero in on the highest impact activities you can start to employ tomorrow.

Podcast: Accenture Global Cities Forum and the Public Service Value Governance Framework - Audio

Greg Parston — Fri, 19 Nov 2010 19:00:00 GMT

Greg Parston, director of the Accenture Institute for Public Service Value, chats with Nick Timmins, public policy editor at the Financial Times.

Putting Family First: Realigning Human Services Delivery - Audio

Dave McCurley — Fri, 19 Nov 2010 19:00:00 GMT

Challenging times can be viewed as a “reset” and high-performance human services organizations are those that are poised to take advantage of the changes forced by a new economic reality. Strategic decisions made today that support person-centric services and integrated service delivery will yield cost savings and produce better outcomes for years to come. In this podcast, David McCurley discusses approaches to develop and implement a new person-centric service delivery model.

Overview of Trends in Tax Administration: Web 2.0 Around the World: Part One - Audio

David Regan — Fri, 19 Nov 2010 19:00:00 GMT

David Regan, global managing director of Revenue & Customs, Accenture, identifies leading practices around Web 2.0 and 2.2 technologies and how various countries are adopting them. He also gives a broad overview of the trends seen in revenue agencies around the world.

Overview of Trends in Tax Administration: Web 2.0 Around the World: Part Two - Audio

David Regan — Fri, 19 Nov 2010 19:00:00 GMT

Overview of Trends in Tax Administration: Web 2.0 Around the World: Part Three - Audio

David Regan — Fri, 19 Nov 2010 19:00:00 GMT

The New Normal: Transforming Government by Leveraging Technology- Audio

Rick Webb — Fri, 19 Nov 2010 19:00:00 GMT

With the current economic crisis, changing demographics, increasing citizen demands and a major political push towards transparency and accountability, governments at all levels are moving to a “new normal.” Governments are being forced to adapt and change to meet these challenges.

Changing the Rules, Changing the Game: Part One - Audio

Paul Sager — Fri, 19 Nov 2010 19:00:00 GMT

Insights from the 2010 Accenture Citizen Experience Study: Part One - Video

Greg Parston — Fri, 19 Nov 2010 18:55:00 GMT

In this series of three podcasts, Greg Parston, director of the Accenture Institute for Health & Public Service Value, presents results from the latest Accenture Citizen Experience Study at the 2010 World Health Care Congress.

Insights from the 2010 Accenture Citizen Experience Study: Part Two - Video

Greg Parston — Fri, 19 Nov 2010 18:55:00 GMT

Podcast: Leadership in Customer Service - Audio

Jason Miller — Fri, 19 Nov 2010 18:55:00 GMT

Listen as Federal News Radio’s Jason Miller interviews Greg Parston, director of the Accenture Institute for Public Service Value, about the latest installment of Accenture’s Leadership in Customer Service study.

Public Service Green IT and Sustainability Podcast Series: Greening the World through IT - Audio

Kishore Swaminathan — Fri, 19 Nov 2010 18:55:00 GMT

Kishore Swaminathan, Accenture chief scientist, is responsible for defining Accenture’s technology vision and setting the company’s research and development agenda. He has a bachelor’s degree in technology and aeronautical engineering from the Indian Institute of Technology at Madras and holds a master’s and Ph.D. from the University of Massachusetts at Amherst.

Public Service Green IT and Sustainability Podcast Series: How Technology and Innovation Play a Role in Sustainability - Audio

Rob Bernard — Fri, 19 Nov 2010 18:55:00 GMT

Rob Bernard, Microsoft chief environmental strategist, is responsible for defining and implementing Microsoft’s global strategy for environmental efforts. Having worked for Microsoft more than 10 years, Bernard has a deep personal passion for environmental sustainability. He attended the Wharton School of Business where he earned an M.B.A. and holds a B.A. in English literature from Columbia University.

Public Service Green IT and Sustainability Podcast Series: Accenture and Microsoft Questions and Answers - Audio

Kishore Swaminathan and Rob Bernard — Fri, 19 Nov 2010 18:55:00 GMT

Want to learn more about how organizations can have the most rapid and demonstrable impact on energy consumption? Listen to this discussion with Kishore Swaminathan of Accenture and Rob Bernard of Microsoft.

Public Service Green IT and Sustainability Podcast Series: Reducing Florida's Carbon Footprint - Audio

Josh Yaffin — Fri, 19 Nov 2010 18:55:00 GMT

Josh Yaffin, State of Florida Management Services Department program director, is responsible for leading the effort to reduce the state’s carbon footprint. Yaffin is a certified Project Management Professional, holds a B.S. in management information systems and is currently pursuing an M.B.A.

Public Service Green IT and Sustainability Podcast Series: Environmental Advancements in Madrid - Audio

Maria Jesus Villamediana — Fri, 19 Nov 2010 18:55:00 GMT

Maria Jesus Villamediana, Madrid Regional Government Urban Environmental Department general director, has also served as president and CEO of Madrid Environmental Management and Development department. She has worked in public health, environmental technology and quality for more than 20 years and holds a degree in industrial engineering from the Polytechnic University of Madrid.

Public Service Green IT and Sustainability Podcast Series: Green Initiatives in Ontario - Audio

David Nicholl — Fri, 19 Nov 2010 18:55:00 GMT

David Nicholl, CIO of Infrastructure for the Province of Ontario, is leading the establishment of Ontario’s new Infrastructure Technology Services (ITS) organization. He is establishing its business and service delivery model and implementing key e-Ontario infrastructure consolidation projects.

Public Service Green IT and Sustainability Podcast Series: Peer Panel Questions and Answers - Audio

Rockwell C. Bonecutter — Fri, 19 Nov 2010 18:55:00 GMT

Moderated by Rockwell C. Bonecutter, Accenture’s North America Green IT managing director, public service panelists answer sustainability questions from their colleagues around the world.

Connections Dialogue Series: Conversations for High-Performance Sustainability Podcast: Introduction and Opening Overview - Audio

Armand Santoro — Fri, 19 Nov 2010 18:50:00 GMT

Armand Santoro, Accenture client director for the United States Treasury account, introduces the session and sets the stage for this discussion by Peter Senge, co-author of The Necessary Revolution: How Individuals and Organizations are Working Together to Create a Sustainable World. Senge explains how the United States has been massively unsuccessful in engaging government in many projects concerning the three basic sectors of business—civil, society and government. Citing several examples from the European Union, he demonstrates how Europe has successfully enacted the first cycle of producer responsibility to push the sustainability movement forward.

Connections Dialogue Series: Conversations for High-Performance Sustainability Podcast: Sustainability – What Does It Mean? - Audio

Peter Senge — Fri, 19 Nov 2010 18:50:00 GMT

Peter Senge explains the unbelievable amount of waste that supports our lifestyle, and looks at the supply chains that maintain our standard of living. He highlights the concept of Systems Thinking 101 or understanding the complexity of a situation so improvement efforts can be directed to places where they will have the most long-term benefit.

Connections Dialogue Series: Conversations for High-Performance Sustainability Podcast: Uncovering the Blind Spots - Audio

Peter Senge — Fri, 19 Nov 2010 18:50:00 GMT

The fundamental problems in the world are lack of food, water and energy, but we are still in an industrial age that contradicts how the way life on our planet works. Peter Senge discusses this disconnect, leading a conversation around agricultural commodities and a global food system.

Connections Dialogue Series: Conversations for High-Performance Sustainability Podcast: Collaboration Brings Innovation - Audio

Peter Senge — Fri, 19 Nov 2010 18:50:00 GMT

Coca-Cola’s water use reduction is used to illustrate how the public thinks about waste. Peter Senge, co-author of The Necessary Revolution, stresses that recognizing systems is important and that all collaboration is based on tapping into the capacity we have as human beings to truly think together. Bringing businesses together to listen to each other and talk about what’s going on is when change can begin to happen.

Connections Dialogue Series: Conversations for High-Performance Sustainability Podcast: Questions and Answers - Audio

Peter Senge — Fri, 19 Nov 2010 18:50:00 GMT

Peter Senge fields questions from the audience, and comments on health care reform and disease treatment, Nike’s labor rights issues, and the role of the American public in sustainability.

Emerging Technologies That Will Impact Human Services: Part One - Audio

Dr. Kishore Swaminathan — Fri, 19 Nov 2010 18:50:00 GMT

From policymaker demands and citizen expectations to resource limitations and workforce challenges, human services agencies face significant challenges. New and emerging technologies can offer viable and innovative solutions to meet the demands placed on these organizations.

Emerging Technologies That Will Impact Human Services: Part Two - Audio

Dr. Kishore Swaminathan — Fri, 19 Nov 2010 18:50:00 GMT

Emerging Technologies That Will Impact Human Services: Part Three - Audio

Dr. Kishore Swaminathan — Fri, 19 Nov 2010 18:50:00 GMT

How Federal Agencies Can Do Even More with Even Less - Audio

Lisa Mascolo — Fri, 19 Nov 2010 18:45:00 GMT

The concept of doing "even more with even less" is a step beyond "doing more with less." But that's where many federal agencies find themselves. And squeezing every last dollar out of budget lines is becoming more and more common across government.

Overview of the 2010 Accenture Citizen Experience Study - Video

Greg Parston — Fri, 19 Nov 2010 18:45:00 GMT

Global thought leaders and key decision makers from across the health industry gathered at the 2010 World Health Care Congress (WHCC) conference to share global best practices and exchange valuable strategies to improve quality and cost-effectiveness.

Achieving High Performance in the Postal Industry Study 2010 Podcast - Audio

2010 European Postal Services Conference — Fri, 19 Nov 2010 18:45:00 GMT

This podcast provides results from Accenture’s 2010 postal study that reinforce a critical finding from our 2009 research—that despite recent economic pressures, postal organizations that employ diversification to deliver better results continue do so whether times are good or bad. Robert Buhler, a senior executive from Accenture’s Postal industry group, delivered this presentation at the 2010 European Postal Services Conference in Brussels.

Postal Podcast: Achieving High Performance in the Postal Industry - Audio

2009 European Postal Services Conference — Fri, 19 Nov 2010 18:45:00 GMT

This podcast provides a comprehensive overview of the state of the postal market since 2003 based on in-depth Accenture research and analysis. Brian Moran, the director of Accenture’s Global Postal Industry group, delivered this presentation at the 2009 European Postal Services Conference in Amsterdam.

Connections Dialogue Series: Conversations for High Performance Sustainability Podcast: Manufacturers’ Responsibility - Audio

Peter Senge — Fri, 19 Nov 2010 17:50:00 GMT

Listen as Peter Senge, co-author of The Necessary Revolution: How Individuals and Organizations are Working Together to Create a Sustainable World, expands on the topic of producer responsibility and demonstrates how this concept is being demonstrated within the car industry.

Insights from the 2010 Accenture Citizen Experience Study: Part Three - Video

Greg Parston — Fri, 19 Nov 2010 00:00:00 GMT