Electronics and High Tech

Competing in a High Tech Industry “Superstack"

2012-01-16T06:00:00Z

Achieving high performance in the emerging integrated High Tech ecosystem—from chipsets to end-user services.

The 2012 Accenture Consumer Electronics Trends Study

2012-01-09T06:00:00Z

The 2012 Accenture Consumer Electronics Products and Services Usage Report examines consumer electronics trends and growth opportunities in an era of hypermobile consumers.

Retail Pricing is About to Get Personal

2011-12-28T06:00:00Z

The day is coming when retailers will have to optimize prices at the individual customer level, on the fly and in full view of everyone.

Sony Electronics: Revenue Boost with MROI Modeling - Project Snapshot

2011-12-21T06:00:00Z

Accenture Interactive uses Agile Marketing Analytics Platform software and MROI modeling at Sony Electronics to identify over 14 percent increase in incremental revenue.

2012 International CES – Consumer Electronics and Technology Innovations of Tomorrow: Ultrabook™, Mobile Applications, Windows 8

2011-12-20T06:00:00Z

Read about the 2012 International Consumer Electronics and Technology Innovations of Tomorrow featuring Ultrabook, Mobile Applications and Windows 8.

Next-Generation BPO: Are You Ready?

2011-12-14T06:00:00Z

To benefit from next-generation BPO’s ability to deliver deeper business value, discover where you are on the evolutionary chain.

Tablet Computer Thunderbolt: How Big Will Usage Strike in the Enterprise?

2011-12-13T06:00:00Z

Promising tablet applications emerging in healthcare, sales, and retail

The 2012 International Consumer Electronics Show (CES)

2011-10-31T05:00:00Z

January 10-13, Las Vegas, Nevada

Driving Successful Change at Nokia Siemens Networks

2011-09-12T05:00:00Z

Following the merger that created the company, Nokia Siemens Networks overcame a series of challenges with a comprehensive, business-driven transformational change program. As a result, the company has thrived without the performance degradations typically experienced in post-merger integration.

Reducing the Quantity and Cost of Product Returns in Consumer Electronics

2011-09-02T05:00:00Z

Read Accenture’s research on how reducing the quantify and cost of product returns can help consumer electronics companies save money and improve the customer experience.

The Cloud-Enabled Business: Harnessing the Power of the Cloud to Drive High Performance

2011-07-28T05:00:00Z

Read Accenture research on Cloud Computing Strategy and learn how the IT function must transform for a business to become truly cloud-enabled.

Connecting for Competitive Advantage

2011-05-31T05:00:00Z

Working with others to secure skilled talent and innovative IT will be critical as electronics and high-tech companies emerge from the recession. That’s why smart organizations are preparing in advance.

Are You Ready? Keeping Pace With Consumer Demand for Technology in Brazil

2011-04-20T05:00:00Z

Consumer demand for technology in Brazil is strong and growing. Accenture shares insights from its research and experience in the region.

Tablets for Enterprise

2011-04-15T05:00:00Z

Mixing Business and Pleasure: How Tablets Are Set For Corporate Lift-Off

Where the Cloud Meets Reality: Operationally Enabling the Growth of New Business

2011-03-22T05:00:00Z

Read about Accenture research on exploring the challenges that technology companies are facing as they confront a “X”-as-a-Service (XaaS) driven future.

Contract Manufacturing in High Tech and Telecom: Managing Off-Balance-Sheet Liabilities

2011-03-09T06:00:00Z

Outsourcing to contract manufacturers can be an effective strategy to achieve high performance in the high-tech industry—but only if companies absorb the lessons of the past.

Collaborating for High Performance in Cloud-Based Services for High Tech Companies

2011-03-07T06:00:00Z

The cloud is here to stay, and high tech companies must integrate it into their strategies to achieve high performance: Accenture outlines the six capabilities they will need.

Finding Growth: The Emergence of a New Consumer Computing Paradigm – Electronics and High Tech

2011-02-18T06:00:00Z

The 2011 Accenture Consumer Electronics Products and Services Usage study comprised more than 8,000 interviews across eight countries.

Securing Goods Across the Supply Chain in the Electronics and High Tech Industry

2011-02-08T06:00:00Z

As more and more electronics and high tech manufacturing is outsourced, securing the supply chain is growing in importance. Accenture unpacks the issues and offers some advice.

The Future of Electronics and High Tech

2010-12-03T06:00:00Z

A recent Accenture survey of electronics and high tech industry Chief Operating Officers (COOs) has revealed that more than 75 percent of companies are making global operations a priority in the coming years.

Delivering Profitable Services that Make Consumer Technologies Work

2010-12-01T06:00:00Z

Consumers are challenged when it comes to making their electronic devices work together optimally. That's an opportunity for companies that can provide premium support.

Getting on Top of the Mobile Platform – Electronics and High Tech

2010-10-12T05:00:00Z

In little more than five years, mobile devices have changed almost out of all recognition.

Balancing Efficiency and Innovation in Global Operations

2010-09-01T05:00:00Z

To compete more effectively, companies must improve their efficiency while also embedding innovation and market responsiveness into global operations.

Optimizing Global Operations in the Electronics and High Tech Industry

2010-07-09T05:00:00Z

With the global economy improving and organizations cautiously preparing for the upturn, electronics and high tech (EHT) companies find themselves facing competing imperatives.

Mastering the Set Top Box Supply Chain

2010-07-05T05:00:00Z

Accenture research outlines the challenges and identifies the areas necessary to achieve excellence in the set-top box supply chain.

SEE 2010

2010-05-04T05:00:00Z

Accenture was a key sponsor at SEE 2010, the forthcoming Symbian Exchange & Exposition.

Growth through Innovation in the Electronics and High Tech Industry

2010-02-09T06:00:00Z

New innovation imperatives to meet new marketplace challenges and achieve high performance

2010 Accenture Consumer Electronics Products and Services Usage Report

2010-01-18T06:00:00Z

In 2007 and 2008, Accenture conducted primary research among United States consumers on the purchase and usage patterns of various types of consumer technology devices and services.

2010 International Consumer Electronics Show (CES)

2010-01-10T06:00:00Z

The 2010 International Consumer Electronics Show (CES) is the world’s largest consumer technology trade show and America’s largest annual trade show of any kind.

Turning Visibility into Value at Today's Semiconductor Companies

2010-01-05T06:00:00Z

This Point of View looks at how the semiconductor industry has changed dramatically over the past decade, with significant shifts in the scope and nature of semiconductor business operations.

Sustainability and High Performance in Communications, Media and Technology

2009-12-08T06:00:00Z

Executives in communications, media and technology (CMT) companies face many tough questions about sustainability and its fit with operating priorities and corporate strategy.

Accenture Global Convergence Forum 2009 Speakers – Manoj Kohli -- Summary

2009-11-13T06:00:00Z

Four Screen Strategy –A Global Breakthrough

Global Convergence Forum 2009 -- Going forward – the Telenor way -- Summary

2009-11-11T06:00:00Z

Going forward – the Telenor way

Accenture Global Convergence Forum 2009—Jon Fredrik Baksaas -- Summary

2009-11-11T06:00:00Z

Going forward – the Telenor way

Accenture Global Convergence Forum 2009 Speakers - Don Rippert -- Summary

2009-11-11T06:00:00Z

Moving Forward: Achieving Growth through Innovation

Product Company to Internet Company -- Summary

2009-10-12T05:00:00Z

Driving Transformation and High Performance in the Electronics and High-tech Industry

The Critical Role of Innovation

2009-09-22T05:00:00Z

Read more about Achieving High Performance in the Consumer Technology Industry: The Critical Role of Innovation.

Priorities for Software Companies to Manage Through Challenging Times

2009-06-08T05:00:00Z

Challenging times provide an opportunity for software companies to test their business models, finding gaps in product lineups, pitfalls in customer relationships and hoped-for sources of value that have failed to deliver.

How Outsourcing Spares and Inventory Planning Drives High Performance

2009-04-14T05:00:00Z

Accenture’s research suggests firms can reduce costs by optimizing and outsourcing activities in order to focus on their core capabilities.

Harnessing the Power of Incentive Compensation Management

2009-04-06T05:00:00Z

Improved incentive management capabilities not on your radar screen?

2008/2009 Accenture US Consumer Technology Research Findings

2009-03-11T05:00:00Z

Accenture has been conducting in-depth research on usage patterns of various consumer technology products and services among US consumers—comparing results from 2008-09 to those in 2007-08.

Portals Must Evolve for Web 2.0 Consumers

2009-02-24T06:00:00Z

Today's 'Web 2.0' websites, like Netflix, Facebook and YouTube, are intensely user determined.

Managing Through Challenging Times - Europe and Latin America

2009-01-16T06:00:00Z

How communications companies in Europe and Latin America should respond to today’s challenges and tomorrow’s opportunities

Green Wireless -- Summary

2009-01-07T06:00:00Z

This Point of View looks at how to adopt a winning “green” strategy in the wireless industry to attract new customers and help companies enhance their overall brand value.

Premium Technology Services Are Growing and Enhancing Customer Relationships

2008-12-10T06:00:00Z

Consumers are grappling with the complexity that accompanies the evolution of digital products.

Customer Support for the Web 2.0 World

2008-10-15T05:00:00Z

Customer support is becoming a key differentiator in many industries, including electronics and high tech—but increasing product complexity and disruptive technologies make it harder to keep customers happy.

Fast-Forward to High Performance through Outsourcing

2008-09-29T05:00:00Z

Accenture's outsourcing capabilities are industry leading.

Big Trouble with “No Trouble Found” Returns

2008-08-14T05:00:00Z

How Consumer Electronics Firms Confront the High Cost of Customer Returns

Recipe for Growing Sales in Emerging Electronics and High-Tech Markets

2008-08-05T05:00:00Z

By Kevin Bandy, Accenture -- Electronic Business

The Future of the Communications Industry

2008-07-24T05:00:00Z

The boundaries of the telecommunications industry continue to blur and blend as technology, business and consumer trends redefine the digital services marketplace.

Fabricating Innovation in the Semiconductor Industry

2008-06-11T05:00:00Z

In the semiconductor industry, producing the right product in the right quantities at a competitive cost is essential to success.

Managing the Digital Home

2008-05-28T05:00:00Z

Consumers Need Help, and High-Performance Service
Providers Must Be Ready to Meet that Need
by Larry Socher

Open for Business: The Role of Open Architecture in Driving High performance for Software Developers and Device Manufacturers

2008-05-08T05:00:00Z

Several key marketplace, consumer, business and technology trends are converging today that favor more advanced open development architectures and capabilities.

Warranty Management: No Trouble Found Returns

2008-04-30T05:00:00Z

Accenture research estimates that product returns are costing manufacturers, communication carriers and electronics retailers almost $14 billion a year in the United States.

30/30 Vision: A Preview of Technology in 2038 -- Summary

2008-04-07T05:00:00Z

30/30 Vision: A Preview of Technology in 2038 Don Rippert, Accenture CTO 2008 Global Convergence Forum

Operating in a Mobile-Mature, Emerging Market: The VimpelCom Story—Summary

2008-04-07T05:00:00Z

Russia – a remarkable mobile telecom story

Big Changes in Indirect Channels Bring New Opportunities to Achieve High Performance

2008-04-03T05:00:00Z

A major storm is brewing in high-tech sales. Customers are interested in complete business solutions rather than product features.

Accenture Research on Innovative Approaches to Win the US Bundled Pricing Game

2008-03-31T05:00:00Z

In this report, Accenture discusses how telco and cable companies can make better use of the segment-based pricing to craft differentiated offers and thus begin to shape demand-and achieve high performance.

Achieving High Performance by Transforming Sales Operations

2008-03-31T05:00:00Z

The drive to achieve high performance through sustained top-line growth is dominating the strategic agenda of most global companies, and that has placed an even more intense focus on the productivity of sales organizations.

Customer Support: Mapping Out a Vision for Enhanced Customer Support

2008-03-04T06:00:00Z

Key to Future Growth in the Communications, Media and Technology Markets

Customer Support: Transforming Online Customer Support to Increase Customer Satisfaction

2007-12-13T06:00:00Z

Accenture recently evaluated the support sites of five major multinational high tech companies (which remain anonymous) against a set of criteria we have found to be important elements of a robust support website.

Integrated Expert from Accenture and Nortel

2007-11-19T06:00:00Z

Empowering customer service representatives with access to the experts—anytime, anywhere through any communication device

High-Tech's Disconnected World: Customer Service

2007-10-09T05:00:00Z

Writing for destinationCRM.com, Brett Anderson, global managing director-Communications, Media and Technology CRM at Accenture, discusses the results of recent research by Accenture into the status of customer service at high tech and electronics companies.

Winning the Race in the SMB Marketplace

2007-07-02T05:00:00Z

The small- and medium-sized business (SMB) market is expected to drive significant revenue growth for companies in the electronics and high-tech sectors in the coming years.

The Power of Pricing Management in the Semiconductor Industry

2007-06-19T05:00:00Z

Today, supply chain complexity and global competition are eroding margins, and the number of products and markets that semiconductor companies—and in particular integrated device manufacturers (IDMs)—have to manage has mushroomed.

Two Paths to High Performance in the Consumer Technology Industry

2007-06-07T05:00:00Z

The consumer technology industry is one of the most dynamic markets in the world, undergoing seemingly continual change that can make life difficult for even the most innovative, nimble and forward-thinking companies.

Product Cost Management: Optimizing Product Differentiation and Life Cycle Costs to Achieve High Performance

2007-04-30T05:00:00Z

Accenture has found that some of the most successful organizations are particularly adept at managing product costs without compromising the ability to offer new features and functions that resonate with existing and new customers.

Global Convergence Forum 2007 -- Talent 2.0: Wikinomics and the Net Generation -- Summary

2007-04-12T05:00:00Z

Wikinomics Winning the War for Talent in a Multi-Polar World

Pricing Management for Integrated Device Manufacturers

2007-03-07T06:00:00Z

Mastering Social Ecosystem Marketing -- Summary

2007-01-25T06:00:00Z

Based on Accenture’s global research study into customer segmentation, new strategies are required to keep pace with consumer behaviors influenced by new technologies and services.

Washington State's Future as a Leading Player in the Growing Convergence Industry -- Summary

2006-10-10T05:00:00Z

Companies in the state of Washington are in a leading position in the global market to offer converged products and services.

Consumer Products Lifecycle Management

1900-01-01T06:00:00Z

Effective product lifecycle management is extremely complex for most consumer goods and services companies, requiring them to integrate many internal and external resources and capabilities, not all of which are controlled by the manufacturer.

Mobile Strategy for a Products Organization

1900-01-01T06:00:00Z

Accenture worked with products organization to create Mobile Strategy for their varied Mobile Application Deployments and to create a single cohesive business strategy for mobility initiatives moving forward.

Accenture Global Convergence Forum 2007

1900-01-01T06:00:00Z

Innovation and Competitiveness: Navigating the Road to High Performance

Enterprise Technology Services

1900-01-01T06:00:00Z

If we view the building blocks of the information age or the everyday tools of business life, wherever we look we see that PCs, servers, storage and a range of peripherals and other high-tech devices are all part of an enabling ecosystem of technology and process.

Nokia Siemens Networks: One Team in Partnership

1900-01-01T06:00:00Z

Nokia Siemens Networks and Accenture Outsourcing Application Management Services

Financial Excellence for the Electronics and High Tech Industry

1900-01-01T06:00:00Z

High-performance businesses achieve excellence in finance operations. Mastery in finance not only controls costs and delivers new efficiencies, but also helps establish finance as a true service organization.

Global Electronics Manufacturer: Innovative Service Management

1900-01-01T06:00:00Z

Escalating service costs led an Asia-based global electronics manufacturer to invest in service management innovation to contain costs and sustain profitable growth. Its decision is paying off.

eBay: Creating High-Performing Multi-Platform Mobile Applications for eBay Classifieds

1900-01-01T06:00:00Z

Read how Accenture helped eBay Classifieds expand their presence and build new and improved mobile applications across multiple platforms.

Electronics and High Tech: Services Overview

1900-01-01T06:00:00Z

Accenture's Electronics and High-tech industry group offers management consulting, technology-strategy and implementation services to all segments of this exceptionally dynamic industry.

Poste Italiane: MVNO Accelerator Solution

1900-01-01T06:00:00Z

In 2007, Poste Italiane announced its intention to begin selling mobile phone services as a mobile virtual network operator (MVNO) under the name PosteMobile and chose Accenture for the important role of mobile virtual network enabler (MVNE).

Infineon Technologies AG: IT Outsourcing

1900-01-01T06:00:00Z

Infineon asked Accenture to move a complex, decentralized SAP implementation to a centrally controlled environment to reduce cost and free up resources.

Accenture Sales Operations Services for Electronics and High Tech Industry

1900-01-01T06:00:00Z

Accenture Sales Operations Services helps companies achieve sales transformation by realigning strategic resources, managing sales force behavior and enhancing operating capacity.

Application Services for SAP: Electronics and High Tech

1900-01-01T06:00:00Z

Accenture helps semiconductor, communications equipment, computer and consumer electronics companies leverage SAP.

Siemens Networks: Supply Chain Excellence

1900-01-01T06:00:00Z

Siemens Networks' supply chain was inhibiting its drive to reduce costs while enhancing service.

Advanced Enterprise Performance Management using SAP in the Semiconductor Industry

1900-01-01T06:00:00Z

Infusing a new level of operational excellence into the semiconductor business

Mobility Business Integration Services

1900-01-01T06:00:00Z

Integrated business and technology mobility services through a vertical or functional domain.

Global Operations Services for the Electronics and High Tech Industry

1900-01-01T06:00:00Z

Read about Accenture’s Global Operations Optimizations Solutions that help companies to enhance operational performance and create the organizational and business models.

Mobility Strategy & Planning

1900-01-01T06:00:00Z

Read about Accenture's Mobility strategy consulting services, which help our clients develop mobility strategies, and accompanying mobility business and technology plans.

Enhancing Service Resource Management Capabilities with Accenture and Oracle

1900-01-01T06:00:00Z

In today’s world of multijob households and streamlined businesses, your customers insist on greater flexibility.

Seven Moves Consumer Electronics Firms Should Make to Manage In Tough Times

1900-01-01T06:00:00Z

In the consumer electronics industry, these difficult economic times are tough on many levels.

Mobile Handset Vendor: BSP Development for Multiple Android Platform Releases

1900-01-01T06:00:00Z

Read about Accenture’s help in accelerating the Smart Phone Board Support Package (BSP) Development for multiple Android platform releases.

Microsoft: Enhancing Sales and Service Through Siebel Implementation

1900-01-01T06:00:00Z

Accenture collaborated with Microsoft on a Siebel implementation project that lays the groundwork for future customer relationship management (CRM) projects at Microsoft.

Generali France: Visionary iPhone Application Development

1900-01-01T06:00:00Z

Accenture develops visionary iPhone application for Generali France, the fifth largest insurance company in the world.

Arrow Electronics: Integrated Financial System

1900-01-01T06:00:00Z

Read this Oracle case study about how Accenture helped implement a sophisticated Oracle financial platform for Arrow Electronics.

BEA Systems: IT Strategy

1900-01-01T06:00:00Z

While BEA did not suffer the problems many large companies face when dealing with legacy systems that no longer support the business agenda, the company had grown rapidly and the CIO was facing a critical strategic issue—how to migrate to a better technical architecture for BEA and ensure that IT directly supported the company’s high-performance objectives.

CA Technologies: Web Transformation

1900-01-01T06:00:00Z

Read about Accenture help in building CA Technologies brand in Cloud Computing era and transforming its identity in time for its annual global marketing event.

Canon: Finance and Accounting BPO

1900-01-01T06:00:00Z

Canon Europe greatly improves productivity and efficiency by contracting with Accenture for finance and accounting BPO services.

Global Technology Solutions Provider: SAP Application Development

1900-01-01T06:00:00Z

For this global technology solutions provider, its SAP platform is mission-critical and the foundation for high performance.

Telstra Network Capacity Planning

1900-01-01T06:00:00Z

Telstra is Australia’s leading telecommunications and information services company, with one of the best known brands in the country.

Global Communications, Media and Technology Manufacturer: Change Management

1900-01-01T06:00:00Z

Learn how Accenture designed and developed a Change Management Program to help a Global Communications, Media and Technology Manufacturer on the change journey.

Chinese Wireless Company: Business Transformation

1900-01-01T06:00:00Z

Helping a wireless company achieve high performance by executing a bold China business strategy

S3: Digital TV Device Test Offering

1900-01-01T06:00:00Z

Bringing together Accenture’s technology consulting and testing services and S3 Group’s proven STB test solution to deliver high performance.

Global Electronics Firm Transforms Partner Management in B2B Printing Market

1900-01-01T06:00:00Z

With ambitious growth targets for its business-to business (B2B) printing division, one global Korean electronics firm has rolled out an advanced partner program to strengthen its indirect channels and open up new markets around the world

Electronics Manufacturer: Return Merchandise Process Management

1900-01-01T06:00:00Z

Accenture helps a world leading electronics manufacturer strengthen control of its return merchandise authorization process to achieve high performance.

Fujitsu Siemens Computers Client Story

1900-01-01T06:00:00Z

After implementing new integrated customer and product databases, we helped Fujitsu Siemens Computers speed its order processing by 60 percent, reducing costs by 33 percent.

Fujitsu Siemens: Warranty Management – Getting to Grips with the Cost of Repairs

1900-01-01T06:00:00Z

Fujitsu Siemens Computers (FSC) is the leading European IT provider with a presence in all key markets across Europe, the Middle East and Africa.

AESS Community Memberships

1900-01-01T06:00:00Z

Read about Accenture research on Building High Performance Government through Lean Six Sigma and how it offers government and public service agencies a way to do more with less.

Media & Entertainment Technology Company: Finance & Accounting Outsourcing

1900-01-01T06:00:00Z

The company is a leading technology, systems and services provider for the media and entertainment industry.

Accenture Services for the Communications Technology Industry

1900-01-01T06:00:00Z

Accenture's Communications Technology industry segment offers strategic management consulting services and industry-specific solutions to drive profitable growth.

Vendavo: Web Services Implementation

1900-01-01T06:00:00Z

Vendavo partnered with Accenture to use Web services in order to integrate their own solution into their clients' enterprise solutions.

Accenture Innovation Center for Communications, Media and Technology in Europe

1900-01-01T06:00:00Z

The Innovation Center in Europe, located in Rome, Italy, supports organizations that want to be leaders of the next digital revolution and convert innovation into business advantage.

eBay Classifieds: High-Performing Multi-Platform Mobile Applications

1900-01-01T06:00:00Z

eBay Classfieds turns to Accenture to develop and test a new Google Android application in a short time frame to capitalize on immediate business opportunities.

North American Telecom: Improving Customer Care

1900-01-01T06:00:00Z

A leading telecom in North America contracts Accenture for Business Integration services to improve customer experience through mobile deployments.

Accenture Global Convergence Forum 2009

1900-01-01T06:00:00Z

Over its 21-year history, the Accenture Global Convergence Forum has gathered business and thought leaders to exchange views on the latest global challenges and opportunities in the converging marketplace.

Global Communications Solutions Provider: Workplace Computing Transformation

1900-01-01T06:00:00Z

Eager to lower costs, simplify maintenance and raise employee productivity, this communications provider turned to Accenture to help transform its workplace computing.

Microsoft: Outsourcing of Finance, Accounting and Procurement

1900-01-01T06:00:00Z

Microsoft is the world’s largest software company, with 92,000 employees in more than 100 countries and 2009 revenue exceeding $58 billion.

Global Electronics Manufacturer: Growth Strategy/Sustainability

1900-01-01T06:00:00Z

Read how Accenture helped this global electronics manufacturer to identify and prioritize new markets for its growth strategy.

Medical Equipment Technology for Electronics and High Tech

Read how Accenture is helping medical equipment technology clients achieve high performance by delivering more effective, efficient and affordable healthcare solutions.

Software Providers for Electronics and High Tech

Read how Accenture can help software companies grow revenues and achieve bottom line results as the industry looks beyond licensed software to new business models.

Information and Communication Technology

Read how Accenture helped customers in the information and communication technology industry (ICT) deliver true high performance through our services.

Product Innovation and Product Lifecycle Management for Electronics and High Tech Companies

Accenture provides electronics and high tech companies three distinct services to help dramatically improve their product innovation efforts: Embedded Software Development and Testing, Product Life Cycle Management and Product Cost Management.

Embedded Software for Electronics & High Tech

Embedded software applications holds a significant amount of value for the communications or high-tech product, enabling greater device intelligence, focused utility, and product differentiation. Embedded software is a key enabler of trends such as mobility, RFID, home networking, and always-on intelligence.

Finance and Accounting for the Electronics and High Tech Industries

In a drive to achieve high performance, electronics and high-tech companies are improving their finance and accounting function.

Accenture Marketing Acquisition and Retention Services

Your customers have more power than ever before. They are harder to reach, harder to impress and more likely to take their business elsewhere when they don't receive the choice, consistency and convenience they expect.

Returns and Repairs Services for the Electronics and High Tech Industry

Leading companies in the electronics and high tech industry are working on strategies to reduce the large amounts they spend on activities associated with returned goods and to streamline their return-and-repair processes, thus helping them to become high-performance businesses.

Accenture Sales and Channel Services

As traditional markets become more competitive and oversaturated, electronics and high tech companies are struggling to grow revenues from their enterprise customer base and, as a result, are having to rethink their routes to market and re-examine their existing resources.

Supply Chain Services for Electronics and High Tech Industry

High tech, communications and media companies live and die by their supply chains.

Warranty Management: Sunk Costs or Savings Opportunity?

According to a recent Accenture study, companies that follow warranty management best practices actually spend less on those functions as a percent of revenue.

Enterprise Technology Hardware for Electronics and High Tech

Read about Accenture's track record with a set of unique offerings to help Enterprise IT Hardware vendors to stay competitive.

Semiconductor Industry for Electronics and High Tech

Read how Accenture can help aggressive semiconductor companies to take advantage of changing market dynamics.

Accenture Service Delivery Platform for the Communications, Media and Technology Industries

Accenture’s Service Delivery Platform has helped leading providers reduce time to market for new services by as much as 75 percent.

Communications Technology Hardware for Electronics and High Tech

Read how Accenture communications technology helps global clients to drive growth.

Accenture Solution Sales for the Electronics & High Tech Industry

Accenture Solution Sales enables companies to achieve bold growth by transforming their approach to sales.

Canon: Workforce Performance – Sales Function

In a globalized marketplace where consumer electronic goods are rapidly becoming commoditized, Canon needed to differentiate itself, and the value it provides, in the eyes of consumers and retailers.

Using SAP to Transform Businesses Processes at CA

Accenture helped leading IT company CA to transform its business process architecture by implementing SAP end-to-end.

2010 International Consumer Electronics Show (CES)

The 2010 International Consumer Electronics Show (CES) is the world’s largest consumer technology trade show and America’s largest annual trade show of any kind.

Global Software Company

A global software company leverages performance simulation to strengthen the skills and capabilities of its sales force and increase its win rate against key competitors.

Citrix Revs Up Product Training With e-Learning

Through an e-learning outsourcing arrangement, Citrix has improved its training ROI and doubled its course offerings in just six month.

Consumer Technology for Electronics and High Tech

Read how accenture helps Consumer Technology clients address the challenge of rapid innovation cycles offset by intense pricing and margin pressure.

Enhanced Customer Support

As electronic devices grow in sophistication and connect with other devices, consumers will require enhanced support options.

Accenture Center of Excellence in Madrid

Committed to Innovation for Communications, Media and Technology Industry

Texas Instruments: Long-term Teaming

Texas Instruments chose Accenture for its initial SAP implementation. Learn why it chose to team with Accenture again for an upgrade.

Accenture Global Convergence Forum 2008

For the last 20 years, leading executives from the communications, electronics, high tech, media and entertainment industries have attended the Accenture Global Convergence Forum.

Hewlett-Packard Norway: Sales Transformation

Accenture helps Hewlett-Packard Norway put together a sales transformative model in order to master large account selling.

A Recipe for Success in Electronics and High Tech

One of the highest priorities for electronics and high-tech companies during this economic downturn should be strategic investing.