Accenture Electronics and High Tech Feed

Sustainability and High Performance in the Communications and High-Tech Industry

Fri, 16 Oct 2009 01:51:00 GMT

Executives in communications and high-tech (CHT) companies face many tough questions about sustainability and its fit with operating priorities and corporate strategy. To answer these questions, Accenture—with the help of AltaTerra Research—recently conducted in-depth interviews with sustainability executives at leading global CHT companies.

Philips Healthcare: Service Parts Supply Chain

Fri, 06 Mar 2009 03:05:00 GMT

As a result of working with Accenture, Philips Healthcare has taken its service parts and logistics process out of the back office into the front office. This move allows Philips staff who deal with customers on a daily basis to make the right decision on behalf of the customer about where the part needs to go and how the part is to be delivered.

Mobile Handset Manufacturer: Application Development Outsourcing

Fri, 13 Feb 2009 13:59:00 GMT

In pursuit of high performance, the client, a global manufacturer of mobile communications handsets, outsourced its application development to Accenture. The client produces a full range of mobile handsets and software applications that enable people to network, conduct business remotely and also experience music, video games and images on the go.

Competing for the Digital Consumer

Thu, 25 Sep 2008 20:56:32 GMT

Innovation is the name of the game in consumer electronics. But the industry's two types of high performer tackle this critical capability in very different ways.

It's a Networked World, After All

Tue, 07 Apr 2009 07:03:29 GMT

Consumers everywhere are waiting for the communications, high-tech, and media and entertainment industries to make good on three promises: a seamless experience, a common platform and superior service.

Staying Ahead of the Changing Marketplace for Consumer Technology Devices and Services

Tue, 04 Aug 2009 06:45:00 GMT

Outlook Point of View June 2009, No. 1

Premium Customer Support as a Key to High Performance in a Networked World

Mon, 30 Mar 2009 14:26:00 GMT

Outlook Point of View January 2009, No. 2

Accenture 2008 Consumer Satisfaction Survey

Wed, 15 Apr 2009 08:19:00 GMT

Insights from the 2008 Accenture Customer Satisfaction Survey underscore the critical importance of delivering a customer-centric service experience in the current global economy. Based on the responses of 4,189 consumers surveyed in Australia, Brazil, Canada, China, France, Germany, India, the United Kingdom and the United States, customer centricity appears more essential than ever to acquiring and retaining profitable customer relationships.

Superior Customer Service Capabilities: Key Factors in the Journey to High Performance

Wed, 29 Aug 2007 16:08:14 GMT

Superior customer service is one of the hallmarks of high-performance businesses. This paper draws on several Accenture surveys to explore the customer service challenge facing high-tech providers, and discusses four steps companies must take to foster the customer loyalty that ultimately generates stronger financial performance for the business.

Canon: Workforce Performance

Thu, 08 Nov 2007 20:19:32 GMT

In a globalized marketplace where consumer electronic goods are rapidly becoming commoditized, Canon needed to differentiate itself, and the value it provides, in the eyes of consumers and retailers. With Accenture's help the electronics company transformed its sales function by identifying the core roles required within the sales force, and then devising a curriculum to train employees for those roles. The training is now carried out within a newly established Sales Academy and has been responsible for improved skills and behaviors amongst the sales staff, as well as higher-than-average customer satisfaction levels. The company is now well on its way to achieving high performance in sales.

Transforming Mobile Handset Testing

Wed, 23 Sep 2009 04:47:00 GMT

Mobile devices are no longer simply seen as “talk and text” enablers. Mobile technology has evolved to provide entertainment, financial services and enterprise mobility. Thanks to the ever-growing list of specifications of mobile devices, the demands on product testing are rapidly increasing.

Transforming Mobile Handset Testing

Fri, 24 Jul 2009 04:19:00 GMT

The Accenture 2008 Global Software Study: Key Industry Trends and Evolving Requirements for Achieving High Performance

Fri, 17 Jul 2009 03:55:00 GMT

Once upon a time, you knew where to find software. It came on a floppy disk and lived inside a computer. Software was never simple, but the landscape was more or less definable.

The Accenture 2008 Global Software Study: Key Industry Trends and Evolving Requirements for Achieving High Performance

Thu, 10 Sep 2009 18:22:00 GMT

Once upon a time, you knew where to find software. It came on a floppy disk and lived inside a computer. Software was never simple, but the landscape was more or less definable.

Capture the Next-Generation Customer with Information Management

Tue, 28 Jul 2009 07:13:00 GMT

Many communications, entertainment and high-tech companies have lost sight of what customers want. Even though the Internet has granted customers unprecedented power and choice, obsolete views of customer behavior persist.

Priorities for Software Companies to Manage Through Challenging Times

Thu, 25 Jun 2009 02:12:00 GMT

Challenging times provide an opportunity for software companies to test their business models, finding gaps in product lineups, pitfalls in customer relationships and hoped-for sources of value that have failed to deliver. And those few companies that emerge on the other side of the downturn as market leaders will have taken their hunt for value a step further, finding novel ways of working across their value chains to distribute products and deliver services.

Priorities for Software Companies to Manage Through Challenging Times

Thu, 27 Aug 2009 05:46:00 GMT

Hewlett-Packard: Sustainability as a Competitive Advantage

Wed, 22 Jul 2009 06:23:00 GMT

By Eric M. Lowitt and Jim Grimsley This case study, based on Accenture’s interviews with top HP executives, investigates how a genuine commitment to sustainability is helping the company achieve better business performance.

Driving Out Costs and Adding Value: How Outsourcing Spares and Inventory Planning Drives High Performance

Tue, 14 Jul 2009 06:32:00 GMT

Accenture High Performance Business research suggests firms can achieve 10-20 percent reductions in operating costs by optimizing and outsourcing activities such as spares and inventory management—as they position themselves to focus on their own core capabilities.

Driving Out Costs and Adding Value: How Outsourcing Spares and Inventory Planning Drives High Performance

Tue, 12 May 2009 09:05:00 GMT

Research Links High Performance with Enterprise Systems

Mon, 08 Jan 2007 19:43:56 GMT

A recent Accenture survey, New Growth from Enterprise Systems: Achieving High Performance through Distinctive Capabilities, found that companies continue to expand their foray into enterprise systems. We found that top performers are more likely to implement modules broadly across business functions. By executing enterprise systems expansively and deeply, top performers gain benefits on a wider basis. More importantly, extending enterprise system capabilities gives top performers more complete and consistent information, helping managers make better and faster decisions.

The Future of Enterprise Software: How Software Companies Can Achieve High Performance in an Era of Disruptive Change and Uncertainty

Wed, 24 Jun 2009 07:47:00 GMT

The enterprise software industry, after several years of declining growth, stands at the verge of what promises to be a tumultuous time.

2008/2009 Accenture US Consumer Technology Research Findings

Mon, 20 Apr 2009 02:43:00 GMT

For the past two years, Accenture has been conducting in-depth research about the usage patterns of various types of consumer technology products and services among United States consumers—comparing research results from 2008-09 to those compiled in 2007-08.

2008/2009 Accenture US Consumer Technology Research Findings

Tue, 23 Jun 2009 06:15:38 GMT

New, Easy, Connected!

Wed, 10 Jun 2009 06:31:23 GMT

Convergence is entering a new phase where the technical ingredients of the convergence mix are becoming mature enough to allow services to be guided by customer demand. And at a time when economic conditions are at their most challenging, the momentum of convergence continues to reshape customer interactions; digital products and services; and industry player strategies.

Accenture Partner Relationship Management Quick Start Tool

Wed, 27 May 2009 03:15:00 GMT

Accenture has developed the Accenture Partner Relationship Management (PRM) Quick Start Tool to help companies achieve quick time to market, scalability and broad adoption. The tool brings a “how-to” guide for channel enablement while offering up to a 50 percent time savings to PRM programs. It leverages successfully deployed models that address all aspects of PRM, from business process to technology requirements, partner programs and training and adoption.

Global Electronics Manufacturer: Innovative Service Management

Fri, 13 Feb 2009 14:58:00 GMT

With service costs rapidly escalating in relation to high product demand, one Asia-based global electronics manufacturer decided to invest in service management innovation to contain costs and sustain profitable growth. Its decision is paying off.

Developing Indirect Sales Channels: A Structured Approach to Reaching New Customers and Growing Revenues

Wed, 27 May 2009 06:41:45 GMT

Overall, indirect sales channels entail lower total costs compared to direct channels. In challenging economic times, when deal size tends to get smaller, making effective use of indirect channels can become a prerequisite for high performance by helping to boost revenue and maintain profitability.

Developing Indirect Sales Channels: A Structured Approach to Reaching New Customers and Growing Revenues

Tue, 07 Apr 2009 04:03:00 GMT

Fujitsu Siemens Computers: Warranty Management

Thu, 26 Mar 2009 11:41:25 GMT

Fujitsu Siemens Computers is the leading European IT provider with a presence in all key markets across Europe, the Middle East and Africa. Its services division extends its coverage to 170 countries worldwide, and the sheer scope of its operations demands the effective and efficient handling of service claims and warranty repairs.

Mobile Social Networking Blogging Demo Application Using NAVTEQ® Maps

Fri, 06 Mar 2009 03:00:00 GMT

Accenture has developed a “location-aware” demo application for social networking with blog features added to a map using NAVTEQ maps, the NAVTEQ MapTP® AJAX API (application programming interface), and the NAVTEQ MapTP Component Interface for Symbian S60. MapTP stands for Map Transfer Protocol. The application allows users to create blogs, and to show these blogs at the chosen position on the map via a mobile device or the Internet.

The "STB" Supply Chain

Thu, 05 Jun 2008 20:23:30 GMT

Set-top boxes (STBs)—standalone devices that process digital entertainment information— represent a growing market, but their current supply chain model is too simplistic. Savvy companies in this market have a tremendous opportunity to create a new operating model that will help enable high performance and gains competitive advantage.

Green Wireless

Tue, 12 May 2009 19:34:50 GMT

This Point of View looks at how to adopt a winning “green” strategy in the wireless industry to attract new customers and help companies enhance their overall brand value. Green technologies can help companies achieve high performance through lower operating costs and better resource consumption.

Green Wireless

Mon, 09 Mar 2009 03:08:00 GMT

Hewlett-Packard Norway: Sales Transformation

Wed, 29 Apr 2009 03:14:00 GMT

With a portfolio that spans printing, personal computing, software, services and information technology infrastructure, Hewlett-Packard Co. (HP) is among the world’s largest IT companies. With Accenture’s help, HP Norway developed deal-shaping capabilities that allow the company to compete more effectively for larger deals and build long-term, value-oriented business relationships with their customers in the process.

Hard Demand for a Soft Panel: Winning the Race to a Plug-and-Play World

Thu, 23 Apr 2009 06:36:00 GMT

Outlook Point of View December 2008, No. 1

Wireless Company: Business Process Optimization and Outsourcing

Fri, 17 Apr 2009 02:44:00 GMT

A global wireless company called on Accenture to help it put together a transformative business model that could meet the exploding demand from the market and bolster its competitive position in China.

Seven Moves Consumer Electronics Companies Should Make to Manage through Challenging Times

Wed, 01 Apr 2009 13:20:30 GMT

In the consumer electronics industry, these challenging economic times are tough on many levels. We continue to hear about the many challenges these companies face. What we’ve heard very little about are the genuine opportunities that exist for consumer electronics companies to improve their competitive positions now and prepare for future success.

Seven Moves Consumer Electronics Companies Should Make to Manage through Challenging Times

Tue, 17 Feb 2009 06:32:00 GMT

In the consumer electronics industry, these difficult economic times are tough on many levels. We continue to hear about the many challenges these companies face. What we’ve heard very little about are the genuine opportunities that exist for consumer electronics companies to improve their competitive positions now and prepare for future success.

Helping a Technology Leader Pave the Way to High Performance with Superior Marketing Operations

Fri, 06 Feb 2009 05:41:39 GMT

Accenture helps a leading global provider of Internet and communication technologies pave the way to high performance with superior marketing operations.

Global Electronics Firm Transforms Partner Management to Achieve High Performance in B2B Printing Market

Fri, 06 Feb 2009 04:17:00 GMT

Accenture helps a global electronics firm transform its partner management program to achieve high performance in the business-to-business printing market.

Open for Business

Tue, 13 Jan 2009 03:43:00 GMT

Learn more about Open development and that path towards high performance in the convergent world [PDF, 1.2MB] PDF Help

Mobile Computing within Electronics and High Tech

Tue, 13 Jan 2009 03:11:00 GMT

Read about the trends that will affect usage patterns, industry positioning and, ultimately, opportunities to achieve high performance by delivering differentiated, value-added services in the mobile industry [PDF, 302KB] PDF Help

Software Pricing: Getting Back to Growth

Tue, 16 Sep 2008 21:46:54 GMT

Software vendors are rapidly running out of room to grow organically. Enterprise software players are boxed in by increasingly budget-conscious buyers and by their own entrenched culture of deep discounting. Vendors of packaged software are battling runaway SKU complexity and channel partners’ demands. And both groups are still grappling with software-as-a-service model—as both threat and opportunity. What is needed now is a disciplined approach to pricing that combines rules-based process standardization and controls with the flexibility to offer different prices to different customer segments.

Premium Technology Services: A Source of New Growth and Enhanced Customer Relationships in the Digital Home

Thu, 08 Jan 2009 04:03:00 GMT

Read about the opportunities and ways to position your company for the growing demand for superior technical support with Premium Technology Services [PDF, 506KB] PDF Help

Managing the Digital Home

Mon, 08 Dec 2008 19:27:36 GMT

Consumers Need Help, and High-Performance Service Providers Must Be Ready to Meet that Need by Larry Socher

Managing the Digital Home

Wed, 20 Aug 2008 18:25:42 GMT

Consumers Need Help, and High-Performance Service Providers Must Be Ready to Meet that Need by Larry Socher

Electronics Manufacturer: Return Merchandise Process Management

Thu, 30 Oct 2008 08:29:00 GMT

Accenture helps a world leading electronics manufacturer strengthen control of its return merchandise authorization process to achieve high performance in the peripherals market.

The Embedded Software Industry: Challenges and Successes

Mon, 02 Jul 2007 21:04:32 GMT

"Customer demand for high-tech products and components has never been greater, and that means the future is very bright for manufacturers. By employing proven practices in embedded software development, manufacturers can capitalize on the market's potential and achieve high performance in an industry that rewards speed, agility and innovative thinking."—A.J. Gupta, managing director-product innovation and product lifecycle management, Accenture.

Product Cost Management: Optimizing Product Differentiation and Life Cycle Costs to Achieve High Performance

Thu, 26 Jul 2007 16:02:45 GMT

Innovation: the key to survival and growth of virtually all companies, but especially those in the communications and high-tech sectors. In perhaps no other industry is the ability to regularly bring innovative and profitable new products to market affected by the structure, capabilities and practices of the entire organization.

Driving Service Innovation in Communications, High Tech and Media:TextThe Impact of Google's Android Platform

Wed, 19 Mar 2008 21:42:33 GMT

Outlook Point of View February 2008, No. 2

Exploiting the Full Potential of Mobile Video Services

Mon, 11 Jun 2007 18:14:34 GMT

Outlook Point of View, February 2007, No. 3

Communications & High Tech: Mastering Social Ecosystem Marketing

Tue, 05 Jun 2007 18:55:36 GMT

Outlook Point of View March 2007, No. 2