Communications

Tablet Computer Thunderbolt: How Big Will Usage Strike in the Enterprise?

2011-12-13T06:00:00Z

Promising tablet applications emerging in healthcare, sales, and retail

Building a Differentiated Service Experience Strategy to Drive High Performance

2011-11-16T06:00:00Z

Read Accenture’s research which shows that differentiated service experiences help companies build loyal client bases.

Emerging Market Entry Candidates—Where to Invest in India

2011-11-15T06:00:00Z

Read Accenture’s research about the risks and opportunities of investment in India to create a market-entry strategy.

The Genie Is Out of the Bottle: Managing the Infiltration of Consumer IT Into the Workforce

2011-10-18T05:00:00Z

With few companies having effectively tackled the implications of IT consumerization, the Accenture Institute for High Performance conducted a research on IT consumerization.

Customers’ Need for Premium Technical Services: Consumer and Provider Perspectives

2011-10-18T05:00:00Z

An Accenture research study examines consumer and provider perspectives on customer's need for premium technology services.

Retail Resurgence: A Canadian Perspective on the Value of the Retail Channel for Communications Service Companies

2011-10-17T05:00:00Z

Read Accenture’s research on the four key areas Canadian communications providers should focus on to build a differentiated retail capability.

Monetizing the US Midmarket

2011-10-05T05:00:00Z

Read Accenture’s report on monetizing the U.S. Midmarket in the Communications Industry and how U.S. communications midmarket is attracting attention from traditional carriers.

Redefining the Relationship with the Digital Consumer

2011-10-01T05:00:00Z

How communications service providers can take command of the digital ecosystem

Driving Successful Change at Nokia Siemens Networks

2011-09-12T05:00:00Z

Following the merger that created the company, Nokia Siemens Networks overcame a series of challenges with a comprehensive, business-driven transformational change program. As a result, the company has thrived without the performance degradations typically experienced in post-merger integration.

Smart Mobile Cities: Opportunities for Mobile Operators to Deliver Intelligent Cities

2011-08-18T05:00:00Z

Read Accenture research on how Mobile Solutions can help Smart Cities overcome their resource challenges.

Staying Competitive in the Ever-changing Mobile Ecosystem

2011-08-17T05:00:00Z

Read Accenture’s research on staying competitive in the ever–changing Mobile Ecosystem and learn how we can organizations to maximize their mobile services & solutions.

The Business of Digital Mail: Part I

2011-08-15T05:00:00Z

The “when” not “why” of adopting digitization in the postal industry

Leaping to a New Growth Curve in the Communications Industry

2011-07-25T05:00:00Z

In the face of fierce competition from Internet players, traditional telecom operators must become more aggressive in creating new customer propositions and business models.

Network Sharing: Balancing Costs and Competitive Differentiation

2011-07-05T05:00:00Z

To control costs, mobile operators are pursuing arrangements to share some network components with other companies. Here are three keys to making network sharing a success.

The SMB Opportunity for Global Telecommunications Providers

2011-06-30T05:00:00Z

Going Small to Win Big: The SMB Opportunity for Global Telecommunications Providers. Observations from the Marketplace.

UN Global Compact-Accenture CEO Study: Communications Industry Sector Report

2011-05-22T05:00:00Z

This latest UN Global Compact-Accenture CEO Study indicates that CEOs within the communication industry are beginning to see sustainability as a critical factor in the success of their businesses

Bringing TV to Life, Issue II: The Race to Dominate the Future of TV

2011-04-25T05:00:00Z

Read an Accenture report on the future of TV and the fast-developing world of Over-the-Top TV (OTT-TV).

Are You Ready? Keeping Pace With Consumer Demand for Technology in Brazil

2011-04-20T05:00:00Z

Consumer demand for technology in Brazil is strong and growing. Accenture shares insights from its research and experience in the region.

The 2011 Accenture Video-Over-Internet Survey

2011-04-11T05:00:00Z

Consumers of all ages are going over-the-top: Results from the consumer usage survey.

High Performance through Revenue Assurance for the Communications Industry

2011-04-01T05:00:00Z

An end-to-end approach for telecommunications companies

Revenue Assurance: Whose Responsibility Is It?

2011-03-29T05:00:00Z

Revenue leakage can be found anywhere along your revenue generation value chain.

The Physical Retail Channel for Communications Companies in North America

2011-03-21T05:00:00Z

The value, role and performance of the physical retail channel for north america providers

Making the Most of Android

2011-03-07T06:00:00Z

Read Accenture’s report on how the growth of Android creates many opportunities for device manufacturers and developers.

Creating the Optimal Revenue Assurance Program

2011-03-01T06:00:00Z

Many telecommunications companies try to address their revenue leakage problems by installing technology solutions.

Six Questions Every Telecommunications Senior Executive Should Ask About Cloud Computing

2011-02-15T06:00:00Z

Cloud computing offers huge opportunities—and significant risks—for telecommunications companies.

From Digital Lifestyle to Digital Lifeblood: The Increasing Value of Technology That Works

2011-02-10T06:00:00Z

As consumers become ever more reliant on technology as a means to live, work and play, they increasingly need that technology to work well and to work when they need it to work.

Delivering Profitable Services that Make Consumer Technologies Work

2010-12-01T06:00:00Z

Consumers are challenged when it comes to making their electronic devices work together optimally. That's an opportunity for companies that can provide premium support.

Keys to a Successful Fixed-Access Broadband Deployment

2010-10-01T05:00:00Z

Realizing the business case for broadband networks depends not only on the right strategy, but also on industrializing deployment to cut costs and risks.

Innovative Sourcing in the Communications Industry

2010-10-01T05:00:00Z

Innovative sourcing practices can help communications companies reduce costs and improve cash flow as they search for competitive advantage and ultimately strive to achieve high performance.

Getting Retail Right

2010-09-10T05:00:00Z

New Accenture research highlights the importance of the physical retail channel in the communications, media and technology industries, and how far most companies have to go to improve that channel.

Billing for High Performance: Transforming Billing Operations through Business Process Outsourcing

2010-08-01T05:00:00Z

Key building block of high performance is distinctive capabilities – capabilities that enable high performers to out-execute the competition.

Retail Solutions for the Communications Industry Podcast

2010-07-28T05:00:00Z

In this short podcast, John Liesching, executive director Communications & High Tech, explains how companies can increase top-line growth, improve customer retention and generate better bottom-line savings.

The Value and the Role of the Retail Channel for Communications Service Providers

2010-07-22T05:00:00Z

Accenture conducted a comprehensive research program on the role and the importance of the physical retail channel for providers of communications products and services.

Communications Industry Billing: The Enterprise Customer Dilemma

2010-07-20T05:00:00Z

Telecommunications companies may be neglecting their enterprise customers when it comes to billing.

Mastering the Set Top Box Supply Chain

2010-07-05T05:00:00Z

Accenture research outlines the challenges and identifies the areas necessary to achieve excellence in the set-top box supply chain.

Monetizing Mobile Bandwidth

2010-06-01T05:00:00Z

The rapid proliferation of mobile devices threatens to cause network congestion and slow the delivery of data services to customers. Here’s how to avoid that problem.

Mobilizing the World of Work

2010-06-01T05:00:00Z

The mobile broadband sector is driving yet another sweeping transformation of the telecommunications industry, says AT&T Mobility executive Ralph de la Vega. And the current changes are “just the tip of the spear.”

Expanding Network Capacity at Less Cost: The Future of Network Outsourcing

2010-05-01T05:00:00Z

Network executives are under pressure to increase capacity to meet the growing demand for data services, even as their companies struggle to reduce costs in light of continued economic uncertainty.

Bringing TV to Life: Over-the-Top TV

2010-04-08T05:00:00Z

The Web has created a new generation of television and video consumers, with expectations about freedom and flexibility from which there really is no retreat.

Accenture Mobility Services and GSMA: The Embedded Mobile Market Study

2010-03-01T06:00:00Z

Learn about two research studies on the embedded mobile market, assessing the market opportunity and the main barriers to its development.

The New Wave of Growth and Innovation

2010-02-09T06:00:00Z

The Communications Industry Retools Itself for High Performance

Unleashing Breakthrough Growth

2010-01-28T06:00:00Z

In today's environment, the ability to innovate will separate the successful companies from the mere survivors.

Telecom Asia Roundtable Discussion

2010-01-12T06:00:00Z

The Singapore government will spend SGD$1 billion over the next five years to help roll out the most far-reaching and pervasive telecommunications infrastructure to date.

How Communications Companies Can Gain Market Share in the Digital Home

2009-12-23T06:00:00Z

Service Is the Path to Growth: How Communications Companies Can Gain Market Share in the Digital Home

Network Outsourcing to Drive Cost-Effective Growth

2009-12-15T06:00:00Z

Network outsourcing is a way to achieve lower-cost service delivery while supporting long-term growth.

Driving Growth and Innovation in China's Telecommunicaions Marketplace

2009-11-20T06:00:00Z

Success in China’s communications market requires distinctive approaches to broadband deployment, network operations and new-product development.

Tata Communications: Building a Global–Local Operating Model

2009-11-17T06:00:00Z

A Mumbai-based global startup in the rapidly changing communication-services industry must decide how to manage its global footprint and surmount new industry challenges—all while honoring the Indian cultural values it was founded on.

Next-Generation Intelligent Networks

2009-11-17T06:00:00Z

The technical and business challenges facing global communications operators are formidable.

Accenture Global Convergence Forum 2009 Speakers – Manoj Kohli -- Summary

2009-11-13T06:00:00Z

Four Screen Strategy –A Global Breakthrough

Global Convergence Forum 2009 -- Going forward – the Telenor way -- Summary

2009-11-11T06:00:00Z

Going forward – the Telenor way

Accenture Global Convergence Forum 2009 Speakers - Don Rippert -- Summary

2009-11-11T06:00:00Z

Moving Forward: Achieving Growth through Innovation

Accenture Global Convergence Forum 2009—Jon Fredrik Baksaas -- Summary

2009-11-11T06:00:00Z

Going forward – the Telenor way

Innovation Strategies for the Commucations Industry

2009-11-01T05:00:00Z

Executive Jean-Philippe Vanot discusses the importance of innovation, collaboration and customer-centricity to France Telecom’s growth strategy.

Open Innovation: How to Create the Right New Products

2009-10-21T05:00:00Z

New-product development challenges are especially acute in the communications industry.

Planning an Effective High-Speed Broadband Deployment

2009-10-15T05:00:00Z

Demand for high-speed networks is strong, but monetizing broadband deployment is a challenge.

The Critical Role of Innovation

2009-09-22T05:00:00Z

Read more about Achieving High Performance in the Consumer Technology Industry: The Critical Role of Innovation.

Driving Growth and High Performance in China's Communications Industry

2009-09-20T05:00:00Z

To realize a sufficient ROI in a new broadband communications infrastructure, service providers in China's communications industry must create a next-generation operations support system.

How to Drive Revenue Growth and High Performance from Broadband Investments

2009-09-01T05:00:00Z

Broadband network deployment is likely to be painful for many companies, and achieving adequate revenue returns will take time.

Transforming Mobile Handset Testing

2009-07-24T05:00:00Z

Mobile devices are no longer simply seen as “talk and text” enablers. Mobile technology has evolved to provide entertainment, financial services and enterprise mobility.

Carbon Connections: Quantifying Mobile’s Role in Tackling Climate Change

2009-07-20T05:00:00Z

This report, jointly authored by Accenture and Vodacom, was prompted by the need to rise to the challenge of climate change. It identifies the ways in which mobile technologies, in particular, can be used to reduce greenhouse gas emissions.

Here Comes Everything: Bringing Networking to Everyday Devices

2009-07-16T05:00:00Z

Companies are about to make networking a commonplace feature of the objects and devices we use every day.

Finding the Mobile Competitive Edge

2009-03-26T05:00:00Z

Competition in the mobile industry is stronger and more varied than ever before.

Capture the Next-Generation Customer with Information Management

2009-03-16T05:00:00Z

Many communications, entertainment and high-tech companies have lost sight of what customers want.

Behind the Screens: Keys to High Performance in a Convergent World

2009-03-08T06:00:00Z

New-product development in the communications, media and technology industries is still essential, even in a challenging economy.

Managing New Product Development and Innovation in Challenging Times

2009-03-03T06:00:00Z

According to recent Accenture analysis, the communications industry has suffered a $200 billion loss in future value just over the past couple of years.

Achieving High Performance in Telecommunications through Superior Billing

2009-02-24T06:00:00Z

Accenture surveyed 100 telecom carriers and 100 large enterprise customers across North America and Europe.

Managing New-Product Development in Challenging Times

2009-02-20T06:00:00Z

How can communications companies continue to support essential product development activities at a time when budgets are being cut & headcounts are being reduced?

Trendsetters in the Networked World? Look to Emerging Economies

2009-02-10T06:00:00Z

Accenture research finds that communications companies should be looking to technology consumers in developing economies as forerunners of a broader market.

Accenture Telecom Expense Management

2009-01-30T06:00:00Z

Accenture’s High Performance Business Research indicates organizations that typically outperform their peers demonstrate a mastery of finance and accounting processes.

Premium Customer Support as a Key to High Performance

2009-01-25T06:00:00Z

Keys to success for any company operating in the C&HT marketplace will be masking technical complexity for consumers and providing them with high-quality, unified customer support.

It's a Networked World After All

2009-01-22T06:00:00Z

For companies competing for this business, customer-centric strategies, offerings and services are now essential to achieving high performance in a truly networked world.

Managing Through Challenging Times - Europe and Latin America

2009-01-16T06:00:00Z

How communications companies in Europe and Latin America should respond to today’s challenges and tomorrow’s opportunities

Managing through Challenging Times

2009-01-09T06:00:00Z

A Communications Industry Perspective

Hard Demand for a Soft Panel: Winning the Race to a Plug-and-Play World

2008-12-11T06:00:00Z

Accenture research into the future of the communications, media and technology industries finds that a key to success is simplifying the complexity of devices and services for consumers.

Consumers Are Ready for the Networked World. Are You?

2008-11-12T06:00:00Z

New research from Accenture shows that tech-savvy consumers around the globe are rapidly embracing the devices and services of a networked world.

Canadian Satellite Radio: Application Outsourcing—Interactive Credential

2008-09-23T05:00:00Z

Helping Canadian Satellite Radio blast off on its path to high performance.

Avaya: Enterprise Learning Outsourcing—Interactive Credential

2008-09-23T05:00:00Z

Avaya is a world leader in business communications software, systems and services.

Rising to the Top Down Under: Telstra, Australia's Leading Telecom

2008-09-04T05:00:00Z

How can companies rapidly develop workforce skills, at scale, to support a transformational business initiative?

Taking a Factory Approach for Service Development in the Digital Marketplace

2008-08-05T05:00:00Z

A factory approach can shorten innovation cycles by 30 percent to 50 percent, reduce program overruns by more than 15 percent and increase a company's success rate for new services by 20 percent to 40 percent.

The Future of the Communications Industry

2008-07-24T05:00:00Z

The boundaries of the telecommunications industry continue to blur and blend as technology, business and consumer trends redefine the digital services marketplace.

Thinking Big About Mobile Widgets

2008-07-20T05:00:00Z

Accenture research on mobile widgets shows out how they represent a significant market potential because of the pervasive nature of widget applicability and compatibility.

Managing the Digital Home

2008-07-14T05:00:00Z

Consumers need help, and high-performance service providers must be ready to meet that need.

Achieving High Performance in Communications Technology

2008-07-13T05:00:00Z

Learn More About How Fortune 500 Companies Nokia & Cisco Achieve High Performance

The Service Delivery Platform is Dead. Long Live SDP 2.0

2008-05-22T05:00:00Z

Achieving high performance through more effective service innovation and delivery

Don Tapscott -- Summary

2008-04-09T05:00:00Z

Wikinomics Winning the War for Talent in a Multi-Polar World

Operating in a Mobile-Mature, Emerging Market: The VimpelCom Story—Summary

2008-04-07T05:00:00Z

Russia – a remarkable mobile telecom story

30/30 Vision: A Preview of Technology in 2038 -- Summary

2008-04-07T05:00:00Z

30/30 Vision: A Preview of Technology in 2038 Don Rippert, Accenture CTO 2008 Global Convergence Forum

Big Changes in Indirect Channels Bring New Opportunities to Achieve High Performance

2008-04-03T05:00:00Z

A major storm is brewing in high-tech sales. Customers are interested in complete business solutions rather than product features.

Achieving High Performance by Transforming Sales Operations

2008-03-31T05:00:00Z

The drive to achieve high performance through sustained top-line growth is dominating the strategic agenda of most global companies, and that has placed an even more intense focus on the productivity of sales organizations.

Customer Portals: A Key to Achieving Customer Centricity and High Performance

2008-03-16T05:00:00Z

A key aspect to customer centricity is the customer portal. These multi-channel applications enable the creation, sharing and distribution of personalized content.

Rethinking the Wireless Business Model

2008-01-15T06:00:00Z

Today more than ever, thinking from a customer-centric perspective is the key to high performance in the wireless industry.

The Power of Pricing Management in the Semiconductor Industry

2007-06-19T05:00:00Z

Today, supply chain complexity and global competition are eroding margins, and the number of products and markets that semiconductor companies—and in particular integrated device manufacturers (IDMs)—have to manage has mushroomed.

Top Six Wireless Carrier Handset Inventory Comparison: First Quarter 2007

2007-06-08T05:00:00Z

This quarterly study aims to quantify and benchmark relative performance among the largest US wireless carriers in respect to handset inventory management.

Canadian Satellite Radio: Application Outsourcing -- Summary

2007-06-08T05:00:00Z

Canadian Satellite Radio Holdings Inc. operates as XM Canada™ through its subsidiary, Canadian Satellite Radio Inc. (CSR).

Accenture Global Convergence Forum 2007 -- IP Transformation -- Summary

2007-04-13T05:00:00Z

Barbara Dalibard

Accenture Global Convergence Forum 2007 -- Arrow Electronics: A Four-Pronged Strategy in Pursuit of High Performance -- Summary

2007-04-13T05:00:00Z

William E. Mitchell Chairman, President and CEO Arrow Electronics, Inc. April 13, 2007 Rome,

Global Convergence Forum 2007 -- The 21st Century Network -- Summary

2007-04-13T05:00:00Z

Open. Global. Real time. BT’s Transformation
Paul Reynolds CEO, BT Wholesale

Global Convergence Forum 2007 -- Talent 2.0: Wikinomics and the Net Generation -- Summary

2007-04-12T05:00:00Z

Wikinomics Winning the War for Talent in a Multi-Polar World

Luis Eduardo Falco, Oi -- Summary

2007-04-12T05:00:00Z

Oi: Innovation and Convergence

Accenture Global Convergence Forum 2007 -- Driving Transformation Through Innovation -- Summary

2007-04-12T05:00:00Z

Telstra at a glance

Accenture Global Convergence Forum 2007 -- Building the Innovation Infrastructure -- Summary

2007-04-11T05:00:00Z

The Virtuous Cycle of Information

Pricing Management for Integrated Device Manufacturers

2007-03-07T06:00:00Z

Service in the Customers' Eyes: What Works, What Doesn't and How it Contributes to High Performance

2006-10-30T06:00:00Z

Customer service has long been recognized as an area that has a significant impact on a company's top and bottom lines.

Virgin Territory

2006-08-21T05:00:00Z

With a value proposition that challenged conventional thinking in the wireless industry, Virgin confounded skeptics to become a credible player in the United States.

Virtually Mobile

2006-08-21T05:00:00Z

As the field gets more crowded, will the payoff from being a mobile virtual network operator (MVNO) still outweigh the risks?

3 Italia: New Wireless Delivery Center

2006-05-04T05:00:00Z

3 Italia asked Accenture to help it create the infrastructure and process to support more rapid delivery of innovative services to customers.

Industry Focus: Communications, Media and Technology

2004-05-01T05:00:00Z

Bridging the Gap between Technology Innovation and Market Adoption to Achieve High Performance.

Accenture Solutions for New Product Development and Innovation for the Communications Industry

1900-01-01T06:00:00Z

Driving high performance through cost-effective delivery of innovative products and services

Premium Technology Services for the Communications Industry

1900-01-01T06:00:00Z

A suite of market-tested assets enables Accenture to design, deliver and operate a high-value premium technology services capability for Accenture clients.

Accenture Innovation Center for Communications, Media and Technology in Asia Pacific

1900-01-01T06:00:00Z

The Accenture Innovation Center in Asia Pacific converts ideas into action to help organizations achieve high performance in a converging marketplace.

Mobile Handset Vendor: BSP Development for Multiple Android Platform Releases

1900-01-01T06:00:00Z

Read about Accenture’s help in accelerating the Smart Phone Board Support Package (BSP) Development for multiple Android platform releases.

Verizon Communications Inc.: Sales Commission Integration

1900-01-01T06:00:00Z

Sales commission integration driven by Accenture provides incentives to help Verizon Business’ journey toward high performance.

TDC: Strategic Design and Implementation

1900-01-01T06:00:00Z

Jan Buchwald, program director at TDC, a leading Danish telecommunications company, explains how Accenture is helping TDC consolidate multiple legacy systems and implement Oracle E-Business Suite and Oracle CRM On Demand solutions.

Accenture Innovation Centers for Communications, Media and Technology

1900-01-01T06:00:00Z

Accenture’s ongoing High Performance Business research indicates that organizations capable of achieving high performance excel across two dimensions: innovation and execution.

Turkcell: Accenture Communications Solution

1900-01-01T06:00:00Z

Turkcell is Turkey's leading operator, with 31.8 million subscribers.

BT: Optimizing Working Life (OWL) Portal

1900-01-01T06:00:00Z

BT Retail is the United Kingdom's largest communications service provider, by market share, to the residential and business markets.

Accenture Innovation Center for Communications, Media and Technology in Europe

1900-01-01T06:00:00Z

The Innovation Center in Europe, located in Rome, Italy, supports organizations that want to be leaders of the next digital revolution and convert innovation into business advantage.

Accenture Global Convergence Forum 2009

1900-01-01T06:00:00Z

Over its 21-year history, the Accenture Global Convergence Forum has gathered business and thought leaders to exchange views on the latest global challenges and opportunities in the converging marketplace.

Accenture Video Solution for Broadband and Broadcast Content

1900-01-01T06:00:00Z

A pre-integrated solution to deliver broadband and broadcast content to consumers anytime, anywhere, on any device

BT: Social Learning Solution

1900-01-01T06:00:00Z

Accenture helped BT, a world-leading provider of communications solutions and services, to implement an award-winning social learning solution using Microsoft SharePoint that supports its strategy to make customer service a prime marketplace differentiator.

Application Services for SAP: Communications

1900-01-01T06:00:00Z

Three components of Accenture Communications Solutions incorporate SAP to help clients excel.

Business Intelligence for the Communications Industry

1900-01-01T06:00:00Z

Pre-integrated business intelligence, analytics and advanced data warehousing assets can give companies a 360-degree view of the enterprise and customer base.

Channel Transformation for the Communications Industry

1900-01-01T06:00:00Z

In the face of flattening subscriber growth and the commoditization of traditional services, communications companies must improve customer loyalty and deliver value through improved interactions across all points of contact.

4G Accelerator Solution: Driving High Performance with the Next Generation of Networking Technologies

1900-01-01T06:00:00Z

The Internet is going wireless, and communications, media and technology companies on the quest for high performance are positioning themselves for the next wave of mobile devices and services.

Global Communications, Media and Technology Manufacturer: Change Management

1900-01-01T06:00:00Z

Learn how Accenture designed and developed a Change Management Program to help a Global Communications, Media and Technology Manufacturer on the change journey.

Application Management for the Communications Industry

1900-01-01T06:00:00Z

Accenture's application outsourcing services can industrialize application development, maintenance and support activities to align IT investments with a company's strategic imperatives.

Accenture Communications Solutions: Enterprise Performance Management and Business Intelligence

1900-01-01T06:00:00Z

To be competitive and to grow, service providers need deeper business intelligence capabilities.

Enterprise Resource Planning for the Communications Industry

1900-01-01T06:00:00Z

Accenture provides market-leading resources, methods, accelerators and tools, as well as strategic vendor relationships, that support cost-effective ERP solutions with less risk and more business impact.

Chinese Wireless Company: Business Transformation

1900-01-01T06:00:00Z

Helping a wireless company achieve high performance by executing a bold China business strategy

Comcast: Building a State-of-the-Art Human Capital Management Solution

1900-01-01T06:00:00Z

Hear Comcast's Senior VP of Compensation and Benefits, Bill Strahan, tell us how Accenture’s Human Capital Management Solution helps his organization achieve high performance.

Accenture Innovation Center for Broadband

1900-01-01T06:00:00Z

In a world reshaped by digital broadband technologies the Innovation Center for Broadband helps companies increase their innovation rate and bring leading-edge convergent services to market faster.

Comcast: Integrated HR Platform

1900-01-01T06:00:00Z

Accenture helps Comcast implement an integrated HR platform on its journey to high performance.

Accenture Customer Contact for Communications, Media and Technology

1900-01-01T06:00:00Z

Team with Accenture to achieve high performance through customer contact transformation

SFR: Customer Service – Selfcare Interactive Voice Response (IVR)

1900-01-01T06:00:00Z

Accenture helped SFR with an innovative approach to Selfcare Interactive Voice Response (IVR) for better customer service.

Deutsche Telekom: Master Data Management Case Study

1900-01-01T06:00:00Z

Accenture helped Deutsche Telekom manage its master data to create a single version of the truth from disparate systems across the enterprise.

Customer Lifecycle Management: Communications Industry

1900-01-01T06:00:00Z

Comprehensive solution suite to help improve customer loyalty, increase revenue growth opportunities and retain the most profitable customer relationships while reducing retention spend.

Deutsche Telekom: Realizing the IPTV Vision

1900-01-01T06:00:00Z

Accenture led a team that helped Deutsche Telekom conceptualize, design and implement a leading-edge Internet protocol television solution.

Data Center Consolidation for the Communications Industry

1900-01-01T06:00:00Z

Accenture offers solutions and assets to restructure a service provider's technology infrastructure to reduce costs and improve control by optimizing server resource requirements.

Ericsson: Customer Relationship Management

1900-01-01T06:00:00Z

Ericsson is the largest supplier of mobile systems in the world with locations in 140 countries.

Digital Content Services for the Communications Industry

1900-01-01T06:00:00Z

Accenture Digital Media Services is uniquely positioned to help companies increase the value of digital media through a suite of integrated digital media solutions.

Digital Consumer Solutions for the Communications Industry

1900-01-01T06:00:00Z

Achieving high performance with customer-centric offerings for a “content anywhere” world

European Service Provider: Marketing & Sales

1900-01-01T06:00:00Z

Accenture Communications Solutions enabled this leading Internet and telecommunications service provider to integrate offerings, systems and customer service across 12 European countries, rapidly and cost-effectively.

European Telco: IT Organization Transformation

1900-01-01T06:00:00Z

Read how Accenture helped a European Telecommunications company combine Lean Six Sigma and behavioral change to streamline its IT support department.

Broadband Deployment for the Communications Industry

1900-01-01T06:00:00Z

Planning and deploying high-speed broadband networks

Euskaltel: IT Strategy & Transformation

1900-01-01T06:00:00Z

Accenture helps Euskaltel drive toward high performance with a rapid launch of its mobile virtual network operator (MVNO) business.

Retailing in an Era of Mobility: 2010 Market Study

1900-01-01T06:00:00Z

Mobile technology is changing the relationship between the consumer and the retailer.

Mobile Strategy for a Products Organization

1900-01-01T06:00:00Z

Accenture worked with products organization to create Mobile Strategy for their varied Mobile Application Deployments and to create a single cohesive business strategy for mobility initiatives moving forward.

Virgin Media: Business Process Outsourcing

1900-01-01T06:00:00Z

Martin Wyke explains how Accenture helped Virgin Media with business process outsourcing (BPO) and transforming their IT landscape.

Innovation Strategy Solution for Communications, Media and Technology

1900-01-01T06:00:00Z

If communications, electronics and high tech, and media and entertainment companies are to meet today's new-product development challenges, they must improve the speed and rigor by which they manage innovation.

Virgin Media: Procurement Transformation

1900-01-01T06:00:00Z

Virgin Media was formed through the March 2006 merger of the UK’s two largest cable companies—NTL and Telewest—and the subsequent acquisition of Virgin Mobile in July 2006.

International Telecom: Mobilizing CRM for Sales Enablement

1900-01-01T06:00:00Z

Read how Accenture helped an international communications company mobilize their CRM for sales enablement by leveraging a customized iPad Application integrated with Salesforce.com.

eBay Classifieds: High-Performing Multi-Platform Mobile Applications

1900-01-01T06:00:00Z

eBay Classfieds turns to Accenture to develop and test a new Google Android application in a short time frame to capitalize on immediate business opportunities.

Telenor: New Customer Information and Service Capabilities

1900-01-01T06:00:00Z

Telenor Networks turned to Accenture to help deliver the new customer information and service capabilities that would drive high performance.

WIND: Cost Transformation

1900-01-01T06:00:00Z

Accenture worked with WIND to transform cost structures by optimizing the business in three key areas: network, business processes and procurement.

Network BPO Services for the Communications Industry: Services Overview

1900-01-01T06:00:00Z

A comprehensive suite of outsourcing services that deliver improved quality, reduced costs, increased flexibility and assured resource capacity.

Telstra: Reducing IT Infrastructure Costs with High-performance Virtualization Platform

1900-01-01T06:00:00Z

In 2008, Telstra Corp. Ltd., Australia’s leading telecommunications and information services company, embarked on a redesign of some of its IT infrastructure to improve operational processes and reduce costs.

Nextel: Enhanced Customer Experience

1900-01-01T06:00:00Z

Gustavo Maurizio explains how Accenture helped Nextel in enhancing customer experience by implementing Oracle’s Siebel Customer Relationship Management (CRM) solution.

Net2Phone: Business Process Outsourcing

1900-01-01T06:00:00Z

Net2Phone outsourced its porting processes to Accenture in a multi-year business process outsourcing deal in 2005.

Network Operation Solutions for the Communications Industry

1900-01-01T06:00:00Z

Driving revenue growth and high performance through advanced broadband operations.

Product Innovation for the Communications Industry

1900-01-01T06:00:00Z

Accenture Solutions for New Product Development and Innovation : Driving high performance through cost-effective delivery of innovative products and services

Accenture Innovation and Service Management for Communications, Media and Technology

1900-01-01T06:00:00Z

Accenture is helping clients across the entire digital value chain—from wireless and wireline telcos, to cable and satellite companies, to high-tech and media businesses—advance toward high performance by offering key capabilities that can help them create, deliver and manage innovative products and services faster, at lower cost and with reduced risk.

North American Telecom: Improving Customer Care

1900-01-01T06:00:00Z

A leading telecom in North America contracts Accenture for Business Integration services to improve customer experience through mobile deployments.

Accenture Communications Solutions: Improving Operational Effectiveness

1900-01-01T06:00:00Z

When competitive pressure goes up and prices go down, cost reduction becomes the focus—often at the sacrifice of service quality.

Revenue Assurance Solution for the Communications Industry: Maximize Cash Flow

1900-01-01T06:00:00Z

Communications service providers are under constant pressure to seize and grow revenues with one ultimate goal: maximize cash flow.

Global Communications Solutions Provider: Workplace Computing Transformation

1900-01-01T06:00:00Z

Eager to lower costs, simplify maintenance and raise employee productivity, this communications provider turned to Accenture to help transform its workplace computing.

Accenture Communications Solutions

1900-01-01T06:00:00Z

Driving growth, operational excellence and high performance in today's challenging communications marketplace

Small Business Applications for the Communications Industry

1900-01-01T06:00:00Z

Strategies, tools, methods and managed services that can help companies capitalize more rapidly on the growth of the small and medium business market segment.

Oi: Customer Relationship Management

1900-01-01T06:00:00Z

Watch Accenture’s Video on how we are enabling Oi transform and maintain its Oracle-based customer relationship management, billing and operations systems.

Globally Enabling Your Network Operations to Reduce Costs and Gain Productivity: Communications Industry

1900-01-01T06:00:00Z

In the communications industry, wireline, wireless and cable providers depend on improved and reliable network operations to deliver and support their core services.

Accenture Retail Solutions for Communications: The Physical Retail Channel

1900-01-01T06:00:00Z

Helping providers create a robust and profitable physical retail channel

Revenue Assurance Solution for the Communications Industry: The Revenue Assurance Program

1900-01-01T06:00:00Z

Accenture's financial performance management solutions for revenue assurance help companies achieve higher levels of financial performance.

Comcast: HR Transformation

1900-01-01T06:00:00Z

Accenture is helping Comcast drive benefits from its SAP HR solution. Read more in this SAP HR Transformation Case Study.

Revenue Assurance for Telecommunications Companies: Minimize Revenue Leakage

1900-01-01T06:00:00Z

How Accenture helps telcos achieve high performance by minimizing revenue leakage

Italian Mobile Phone Company: Real-Time Convergent Billing -- Summary

1900-01-01T06:00:00Z

An Italian mobile phone company teamed with Accenture to develop a real-time convergent rating and charging billing system that would support both prepaid and postpaid customers.

KPN: Order Processing and Engineering Business Process Outsourcing

1900-01-01T06:00:00Z

KPN is the leading telecommunications and information and communication technology (ICT) service provider in the Netherlands, offering wireline and wireless telephony, Internet and TV to consumers, as well as end-to-end telecom and ICT services to business customers.

KPN: Improving Customer Service

1900-01-01T06:00:00Z

Peter Van Delft, program manager, KPN, explains how Accenture is helping KPN, the leading telecom company in the Netherlands, use Oracle Siebel CRM to consolidate services across multiple business lines.

Sourcing and Procurement for the Communications Industry

1900-01-01T06:00:00Z

Solutions and assets to help providers develop more effective and efficient procurement capabilities aligned with the unique requirements of each spend segment.

Poste Italiane: MVNO Accelerator Solution

1900-01-01T06:00:00Z

In 2007, Poste Italiane announced its intention to begin selling mobile phone services as a mobile virtual network operator (MVNO) under the name PosteMobile and chose Accenture for the important role of mobile virtual network enabler (MVNE).

Supply Chain Transformation for the Communications Industry

1900-01-01T06:00:00Z

An end-to-end strategy for re-architecting the supply chain at lower cost—aligning supply chain strategy with business needs, generating new synergies, and prioritizing cost savings and service improvements.

Talent Management and Learning in the Communications Industry

1900-01-01T06:00:00Z

Accenture offers deep skills, development and delivery methods and innovative techniques in learning and talent management.

Telstra: Learning BPO

1900-01-01T06:00:00Z

Telstra is Australia's leading telecommunications and information services company, with one of the best-known brands in the country.

Mediaset: Enabling Launch of NET TV Over-the-Top TV Service

1900-01-01T06:00:00Z

Accenture helps Mediaset by enabling Italy’s leading broadcaster to launch NET TV—its groundbreaking, multi-device, Over-the-Top TV service.

Corporate Operations for the Communications Industry

1900-01-01T06:00:00Z

Read about Accenture’s Corporate Solutions and capabilities for the communications industry that improves operational excellence across critical business functions.

Telstra Network Capacity Planning

1900-01-01T06:00:00Z

Telstra is Australia’s leading telecommunications and information services company, with one of the best known brands in the country.

Device/Product Portfolio Strategy & Planning

1900-01-01T06:00:00Z

Device portfolio strategy helps product and service providers evaluate the technological opportunities associated with developing a consolidated, cohesive and consistent product image.

SFR: Mobile Handset Testing Outsourcing

1900-01-01T06:00:00Z

SFR, the leading fixed/mobile alternative operator in Europe, introduces more than 100 different new mobile phone models a year.

Enterprise Mobile Device Enablement

1900-01-01T06:00:00Z

Read about Accenture’s Enterprise Mobile Device Enablement offering which includes customizations for Android™ applications and multi-platform managed services.

In-Vehicle-Infotainment

1900-01-01T06:00:00Z

Read about Accenture’s In-Vehicle-Infotainment (IVI) offering which integrates features and platform extensions for leading OSs to address the specific needs of automotive clients.

IT Transformation for the Communications Industry

1900-01-01T06:00:00Z

In today’s competitive communications marketplace, companies have an opportunity to build a sustainable competitive advantage through IT by rapidly assessing and exploiting new technologies.

Marketing Transformation for the Communications Industry

1900-01-01T06:00:00Z

Chief marketing officers are under increasing pressure to support their company’s aggressive growth and retention targets, while at the same time operating effectively and quantifying the impact of their investments.

Mobile Operator: Outsourced Handset Capabilities

1900-01-01T06:00:00Z

The mobile handset market has experienced a huge increase in demand for customization, coupled with a surge in the number of handset models and more complex functionality incorporated into each handset.

Mobile Wallet/Payments

1900-01-01T06:00:00Z

Read Accenture’s research on Mobile Wallet, a substitute to the traditional wallet, which allows consumers to manage and operate all cards from their mobile device.

Accenture Mobility Services Offers

1900-01-01T06:00:00Z

Accenture Mobility Services’ five mobility offers help organizations embrace business to employee (B2E), business to consumer (B2C), business to business (B2B) and machine to machine (M2M) business opportunities.

Mobility Strategy & Planning

1900-01-01T06:00:00Z

Read about Accenture's Mobility strategy consulting services, which help our clients develop mobility strategies, and accompanying mobility business and technology plans.

Network Operations for the Communications Industry

1900-01-01T06:00:00Z

Read how Accenture’s Network Operations solutions and services help Communications Companies deploy new and profitable networks and services.

Next-Generation Voice for the Communications Industry

1900-01-01T06:00:00Z

Enabling the creation of a network environment that is more open, agile and adaptable, and that can accommodate technology change with less risk

Retail Solutions for the Communications Industry

1900-01-01T06:00:00Z

The Accenture Retail Solution for Communications is a comprehensive suite of analytical assets, methodologies and implementation services that drive growth, customer retention, and savings.

Smart Phone Board Support Package (BSP) Development for Multiple Android Platform Releases

1900-01-01T06:00:00Z

Read Accenture’s research on the Smart Phone Board Support Package (BSP) Development for Multiple Android Platform Releases.

Software and Device Engineering

1900-01-01T06:00:00Z

Read about Accenture’s Software and Device Engineering which encompasses technical consultancy and practical implementation for the complete software stack of a mobile device.

Telecom Expense Management for the Communications Industry

1900-01-01T06:00:00Z

Accenture's Telecom Expense Management Offering provides a suite of services to help enterprises trim telecom budgets without comprising service or infrastructure.

Workforce Transformation Services for the Communications, Media and Technology Industry

1900-01-01T06:00:00Z

To stay competitive, telecommunications companies must transform their human capital to perform new kinds of work in new ways.

Turkcell: Service Delivery Platform

1900-01-01T06:00:00Z

Turkcell teamed with Accenture to develop an agile service delivery platform that has positioned the company to counter additional competition resulting from deregulation as well as proliferating technology.

Telstra: Delivers Interactive Mobile Services to Customers

1900-01-01T06:00:00Z

Telstra, an Australian company providing telecommunications, wanted to create a “1-click, 1-touch, 1-command” framework for customers across all its products, services and media brands.

Generali France: Visionary iPhone Application Development

1900-01-01T06:00:00Z

Accenture develops visionary iPhone application for Generali France, the fifth largest insurance company in the world.

T-Mobile Czech Republic: Open Source Portal Solution

1900-01-01T06:00:00Z

Accenture helped T-Mobile Czech Republic deliver an open source portal solution that is easier to maintain, can launch new products and services quickly and significantly reduces ongoing maintenance costs.

Chipset Vendor and OEM: End-to-End Smartphone Development

Read how Accenture helped a Large silicon manufacturer and took the responsibility for the legacy baseport software of the mobile chipset platform.

Accenture Center of Excellence in Madrid

Committed to Innovation for Communications, Media and Technology Industry

Telefónica: Strengthening a Critical Contact Point - Better Billing at Telefónica

Read how Accenture collaborated with Telefónica to position IT as a source of value for the company through a better billing process.

VimpelCom Revenue Assurance

Accenture Helps VimpelCom: Take Strides Toward High Performance Through a New Revenue Assurance Program

Telstra: Learning Business Process Outsourcing—Interactive Credential

Telstra teams with Accenture to develop world-class workforce in support of transformational business strategy.

Telstra: Learning Business Process Outsourcing—Video

In November of 2005 our Chief Executive Officer announced the transformation blueprint.

Accenture and SAP Join Forces to Enrich Enterprise Mobility

Enterprise mobility is going mainstream. Smartphones and tablets are in more and more pockets, backpacks and briefcases. And many more executives expect to be able to conduct meaningful business wherever they are.

Advanced Wireless Broadband Services: The Fourth Generation

Part of Accenture Communications Solutions

Canadian Satellite Radio

Canadian Satellite Radio Holdings Inc. operates as XM Canada™ through its subsidiary, Canadian Satellite Radio Inc. (CSR).

Finance and Accounting Business Process Outsourcing for the Communications Industry

The benefits of outsourcing for communications companies are numerous. It lowers costs and improves services. What's more, outsourcing routine finance-related tasks frees resources so you can focus on finding value generators.

Finance and Accounting for the Communications Industry

In a drive to achieve high performance, communications companies need to ramp up their finance and accounting function.

Customer Relationship Management, Billing and Market Offering Management for the Communications Industry

Selling packages of solutions based on customer value propositions—and turning every customer call into a sales opportunity—are keys to achieving high performance.

Customer Contact Transformation: Communications Industry

Consulting and industrialized outsourcing solutions that can reduce a carrier's customer care costs by 20 percent or more while improving the overall customer experience.

Global Communications Solutions Provider: Post-Merger Infrastructure Synergy

In the wake of a merger, Accenture is helping this global communications solutions provider integrate its infrastructure to drive high performance.

Accenture Communications Solutions: Strengthen Customer Intimacy and Loyalty

Among the keys to achieving high performance in the communications industry: enhancing customer experiences and maximizing the revenue-generating potential of every customer and every interaction.

Deutsche Telekom product portfolio optimization

Escaping the Tariff Jungle: Europe-wide product portfolio optimization at Deutsche Telekom

Accenture Customer Portal Solution for the Communications Industry

Customer-centricity is key to achieving high performance in the telecommunications industry.

Accenture Service Delivery Platform for the Communications, Media and Technology Industries

Accenture’s Service Delivery Platform has helped leading providers reduce time to market for new services by as much as 75 percent.

Energy Management and Sustainability for the Communications Industry

Accenture helps service providers integrate communications technologies into sustainable solutions and optimize energy management of the network.

European Communications Provider: Supporting Superior Billing Performance

New billing platform well-positions communications service provider to pull ahead of its competitors in the race toward high performance

Billing for High Performance: Transforming Telcos' Billing Operations through BPO

As telecommunications companies are pressured to improve their billing, they are turning to outsourcing to gain access to new billing skills, capabilities, practices and resources.

Next Generation Business Support Systems for the Communications Industry

Accenture offers a comprehensive suite of solutions and assets that can help providers improve the business value of their sales support, marketing, customer relationship management and billing functions.

Cable Network Solutions

Accenture helps cable companies compete more effectively in the all-important "IP to the home" market and for IP-based enterprise solutions.

Next-generation Operations Support System for the Communications Industry

Accenture's Next-Generation Operations Support System supports the new OSS requirements of all-IP networks, including network engineering, order management, service assurance, inventory management and application outsourcing.

Large Global Telecommunications Company: Infrastructure Transformation Program

When a large global telecommunications company was faced with slowing revenue growth, shrinking headcount and spiraling IT costs, Accenture’s network audit and consolidation of the 120-nation IT infrastructure in line with a global business restructure resulted in bottom line savings of 40 percent.

Application Outsourcing for the Communications Industry

Accenture's application outsourcing services helps our communications industry clients address key issues in a converging business landscape and achieve high performance.

Next-Generation Intelligent Networks for the Communications Industry

Supporting Cost-Effective Service Innovation in the All-IP Era

Interactive Channel Services for the Communications Industry

Digital performance optimization and an intelligent digital platform help providers improve the digital experience they offer to customers and build deeper, multi-channel and integrated capabilities.

Accenture IP Services Accelerator Solution

Faster time to market for innovative convergent services

IP Transformation Solutions for the Communications Industry

IP technologies are now reshaping the communications industry, and companies are migrating to all-IP enterprises.

Telefónica de Argentina: Application Outsourcing

Find out how Telefónica used application management outsourcing by Accenture for business application management of eight of 12 custom application groups.

Marketing Operations Transformation for the Communications Industry

Accenture’s Marketing Operations Transformation solution supports optimization of marketing channels, and the standardization and centralization of marketing processes and execution to improve marketing productivity and efficiency.

Network Cost Reduction for the Communications Industry

Using strategic cost reduction to keep network operations on track to high performance

Telenor: Next-generation Systems Operations Workforce

Accenture collaborated with Telenor Networks to transform the company's systems operation from a function-based to a process-based organization.

Telenor: Web-based Provider Portal

Telenor wanted to provide an online self-service customer portal to enable new, personalized services, while simultaneously reducing the burden on its call centers.

Zhejiang Telecom: Customer Relationship Management and Billing -- Summary

Zhejiang Telecom is one of the largest subsidiaries of the China Telecom Group and a leading provider of telecommunications services to Zhejiang province.

Network Expense Management Services for the Communications Industry

The network already accounts for between 30 and 45 percent of a typical communication provider’s operational spend, and competitive pressures to provide increased services threaten to push these costs higher.

Network Inventory Management Solutions for the Communications Industry

Traditional network operators need to reduce operational costs and expand their revenue base beyond traditional connectivity services.

Operational Support Systems and Business Support Systems for the Communications Industry

Wireless carriers must transition to next generation networks. As they do so, we help them achieve high performance by building operational support systems (OSS) and business support systems (BSS) systems.

The Promise of Consumer Technologies in Emerging Markets

Employees in organizations worldwide are using their Androids, iPhones and iPads—together with YouTube, Google Apps and Skype applications—to grapple with on-the-job challenges.

Sales Force Transformation for the Communications Industry

Consulting and outsourcing services to help providers drive more growth from their existing sales force, penetrate new markets more effectively and sell increasingly complex solutions at lower cost.

Improving Customer Loyalty and Retention in the Communications Industry

Mobility is an important part of communications solutions but can make customer service more challenging.

HanseNet: IT & Business Solutions

HanseNet's Quadruple Play service puts it on track for high performance

Revenue Assurance for the Communications Industry

Consulting, technology and managed services capabilities to help providers recover revenue at risk, prevent revenue losses, reduce fraud and improve customer satisfaction.

Accenture Premium Technology Services for the Communications Industry: Transforming the Digital Home

How communications service providers can transform the digital home to improve service, decrease costs and increase revenues

Service Provisioning and Management for the Communications Industry

Accenture offers capabilities to help providers provision and manage broadband and legacy networks and services, including order management, network inventory management, provisioning and service assurance.

Accenture Provisioning Services for the Communications Industry

Accenture’s provisioning operations can help to provide repeatable metrics, organization structure and transition approach within provisioning processes.

Helping Communications Industry Operators Develop Superior Billing Capabilities

How Accenture helps operators develop superior billing capabilities

Telstra: Converged Music and Movies

To maintain its leadership, Australian telecommunications company Telstra needed to better meet its customers’ needs by integrating its mobile and IP-based music content delivery platforms.

Telstra: Delivers Next-Generation, High Speed Broadband to Customers

Australia-based Telstra has evolved from a traditional telecommunications company into a full-service media, advertising and communications provider.

Driving Toward High Performance through Improved Customer Experiences

Accenture interviewed 2,000 people across the United States and United Kingdom to determine the impact of poor customer service on businesses across all industries.

Mediaset Group: Billing and Collection Solution

Building upon the success of its Premium pay-per-view TV service, Mediaset decided to launch two expanded brands: Premium Gallery and Premium Calcio as both a pre-paid or subscription service.

Unified Communications and Collaboration Solution

The Accenture Unified Communications and Collaboration Solution can accelerate collaboration-intensive business processes and enable more cost-effective work among team members, partners and suppliers.

Voice over IP Solutions

Accenture offers deep skills and proven solutions that enable service providers to develop voice over IP (VoIP) services.

Custom Mobile Application Development

Read about Accenture's Custom Mobile Application Development, which combines leading edge commercial and custom applications, middleware and platforms.

Incentive Compensation Management Services

More than $5 million in annual savings and $4 million in revenue uplift: Those are the actual results realized by one major telecommunications company thanks to Accenture Incentive Compensation Management Services.

International Logistics Provider: High Performance with Innovative Mobile Tracking Applications

Read how Accenture helped an international logistics provider with Innovative Mobile Tracking Applications to solve for quality mobile customer experiences.

Retail Bank: IT Strategy and Transformation

Read how Accenture provided a successful launch for an Italian retail bank and took care of all back-office operations.