Airline

Building a Differentiated Service Experience Strategy to Drive High Performance

2011-11-16T06:00:00Z

Read Accenture’s research which shows that differentiated service experiences help companies build loyal client bases.

Six Questions Every Executive in Airlines, Freight and Travel Services Should Ask About Cloud Computing

2011-10-03T05:00:00Z

Read how Cloud computing can help companies in airline, freight and travel services industries overcome their challenges.

KLM Royal Dutch Airlines: Streamlining IT Costs and Driving Efficiency with Open-Source

2010-10-11T05:00:00Z

Accenture helped KLM migrate to an open source platform in the quest to reduce costs and increase flexibility—both key enablers of high performance in the rapidly-changing, competitive airline industry.

The State of Analytics Today for Consumer-Facing and Manufacturing Organizations: 2010 and Beyond

2010-06-01T05:00:00Z

In this podcast, Jeanne Harris, executive research fellow and director of research at the Accenture Institute for High Performance and co-author of Analytics at Work, talks with John Hagerty, research VP at Gartner.

New Imperatives for High Performance in a Multi-Polar World—Transport and Logistics

2010-01-15T06:00:00Z

High performers in transport and logistics owe their accomplishments to exceptionally astute global growth strategies and mastery of internal process technologies—core capabilities that will retain their importance well into the future.

KLM Royal Dutch Airlines: Carbon Agenda

2009-11-11T06:00:00Z

In response to the European parliament’s decision to include the aviation industry in the Emission Trading Scheme (ETS), Accenture helped KLM determine the impact of new European carbon dioxide (CO2) regulations.

Achieving High Performance in the Airline Industry

2009-08-03T05:00:00Z

Accenture High Performance Business research has identified seven characteristics that mark the high performance businesses in the airline industry.

Gaining Altitude for High Performance: Achieving Growth in Air Cargo -- Summary

2007-02-08T06:00:00Z

The air cargo industry is set to boom, but many traditional operators could miss out completely as non-traditional competitors continue to gain ground.

Transportation Companies: Using Sensor Telemetry to Map their Route

2006-01-09T06:00:00Z

Surprising though it may seem, for many organizations—from chemicals companies to manufacturers—transportation is the second largest cost of doing business.

Delta Air Lines: High Performance Through Financial Outsourcing

2006-01-01T06:00:00Z

Delta Air Lines partnered with Accenture in a financial outsourcing agreement, transitioning its European finance and accounting functions to Accenture to improve visibility, service levels and cost-saving solutions.

Airlines Can Attain High Performance Through Business Process Outsourcing

2004-05-01T05:00:00Z

Accenture is using business process outsourcing to help airlines optimize their cost structures and realign themselves for high performance.

Airline Industry: Services Overview

1900-01-01T06:00:00Z

Accenture, with its depth and breadth of airline industry experience, can help squeeze value out of operating models, realize growth ambitions and gain insights that translate into competitive differentiation.

Airline Outsourcing Services—Navitaire: Services Overview

1900-01-01T06:00:00Z

In their pursuit of high performance, airlines outsource key business processes for a variety of reasons.

Navitaire: Cloud Computing for Airlines

1900-01-01T06:00:00Z

For decades, airlines and other travel industry suppliers have relied on technology outsourcing companies to provide hosted services.

Near-field Communication for Transport Companies

1900-01-01T06:00:00Z

Leveraging the power of mobile communications to help the transport industry achieve high performance

Delivering High Performance through Travel Back Office Services

1900-01-01T06:00:00Z

Many organizations are still using outsourcing as a blunt instrument for cutting cost through labor arbitrage.

CanJet Airlines: Navitaire Web Hosting Services Helps with Server Capacity

1900-01-01T06:00:00Z

With the sudden collapse of a key competitor, CanJet turned to Accenture subsidiary Navitaire to quickly develop and implement a solution to increase server capacity for their online booking reservations website.

Deutsche Lufthansa AG: Developing a Common IT Platform

1900-01-01T06:00:00Z

Lufthansa migrates to a common IT platform to provide better customer service, lower IT costs and increase the speed of delivering new products to market.

KLM Royal Dutch Airlines: Expanding Electronic Services through Service-oriented Architecture

1900-01-01T06:00:00Z

Accenture helped KLM Royal Dutch Airlines be an early adopter of service-oriented architecture, becoming a leader in reusable Web services that are cost effective, streamlined and improve customer service.

KLM Royal Dutch Airlines: E-Learning Solution

1900-01-01T06:00:00Z

Accenture helps KLM Royal Dutch Airlines replace its training management system with a new e-learning solution.

KLM Royal Dutch Airlines: Reservation and Pricing Services Layer

1900-01-01T06:00:00Z

Accenture helps KLM Royal Dutch Airlines design and implement a robust service-oriented architecture (SOA)—Reservation & Pricing Services Layer (RPSL).

Lufthansa Cargo: Customer-centric e-service Capabilities

1900-01-01T06:00:00Z

Lufthansa Cargo selected Accenture to transform its lagging e-services capability by providing a new customer-centric e-channel, standardizing, simplifying and integrating the customer booking process.

MASkargo: Integrated Information Management Platform Solutions

1900-01-01T06:00:00Z

Accenture helped air-freight firm MASkargo move from a disconnected, largely manual system to an integrated information management platform.

SAS Group: Finance and Accounting BPO Arrangement

1900-01-01T06:00:00Z

Accenture helps SAS Group achieve goals through Finance and Accounting Business Process Outsourcing (F&A BPO) arrangement.

Near-field Communication for Airline Travel

Accenture Technology Labs is working to exploit the potential of mobile phones in the airline industry, where the twin goals of enhanced security and increased passenger convenience can often seem mutually contradictory.

Reducing Improper Payments

Achieve high performance through innovative prevention, detection and recovery services

Accenture Travel Security Services

The Accenture biometrics solution automates identity verification—improving security and simplifying air travel for all involved, while helping all stakeholders progress in their drive to achieve high performance.

Project Snapshot: Check-In Model Implementation at a Leading Airline Company

Accenture is working with one of the world’s leading airlines to implement a check-in module to improve its performance.

Global Airline: Revenue Management System

Accenture helps major airline company located in Asia achieve high performance with new revenue management capabilities for its growing cargo business.

Project Snapshot: Web Channel Enablement and Website Renewal for a Leading Asian Airline

Accenture is working with one of Asia’s leading airlines to improve its performance through Web channel enablement and website renewal.